ComplaintsforSecond Swing Golf
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Complaint Details
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Initial Complaint
08/17/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
On 8/12/2021 I ordered a set of Taylormade Sim2 Max OS irons from 2ndswing which were to be delivered on 8/14/2021 for a golfing trip starting on 8/16/2021. I had to rent golf clubs for the week on my trip. For starters they were delayed in shipping I am assuming because of fedex (seperate issue). They were received the clubs on 8/16/2021 and they are the wrong golf clubs, they are the Sim2 Max irons. When contacting 2nd swing they stated they would send me a label to return the clubs and then after they received them they would then refund my account so that i can then purchase another set. In the meantime I am still out a set of irons after paying $800. Not we will send you another set and you can return those, it is simply sorry about our mistake of mislabeling our website but you get the frustration and have to deal with it when I all i wanted to for the company to send me another set of Sim2 Max OS irons as I ordered and paid for.Business response
08/23/2021
Hello Mr. *******,
We would be happy to assist you with your return and get you what you need in the meantime. My colleague Brian is going to attempt to reach out this afternoon and help with this situation. We apologize for any inconvenience this has caused, this falls short of the customer experience we attempt to provide. We will work to improve upon these mistakes.
Thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.