Business ProfileforGrandPad, Inc.

Was advised in December per mail by GrandPad/Consumer Cellular that we needed to get a new *** card for my mothers GrandPad. Was mailed a *** card and tablet hasnt worked appropriately since. Contacted company several times, been given the run around. The latest is we had bought a replacement GrandPad off FB Marketplace and GrandPad said we can not do that but they will send us a warranty replacement and in return we need to mail back GrandPad purchased on FB Market place. I agreed, was initially told we should have by tomorrow and have now been told they dont know when it will be coming (Im wondering if ever). This is a very sad and frustrating situation as my mother has severe mental health issues and she relies on this to communicate with most everyone. Its been two weeks that anyone that calls her can not hear her. Last Saturday she didnt get out of bed until almost 2pm when I had my siblings go check on her as I feared something had happen to her. Unfortunately not having her GrandPad is perpetuating her into a depressionIm hoping it doesnt push her to the brink of being hospitalized in a mental hospital. One may think this is an irrational response to the situation but as I stated she has severe mental health issues. Not to mention the stress, time and energy that I as well as my brother and sister have spent trying to fix the problem. GrandPad/Consumer Cellular has tried to say we tried to insert the *** card into the microphone and that is what ruined it but WE DID NOT do any such thing. Her GrandPad was working fine prior to the new *** card. I explicitly asked prior to ordering the *** card if anything would change and was told no it will be the same. What a lie, my mom can see and hear us but we can only see her (Ive gotten better at reading lips) GrandPad/ consumer cellular is giving us the run around; I need to know what the resolution will be and when??? Are they going to pay for moms bill in a mental hospital. This has been just awful. HELP