Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Contractor: Christians Remodeling *************************************************** ***** ** License #: ******** I hired ********************************************* in April of this year. ******, who says he is the owner, went with me through the house as I told him what I wanted to have done. I had no idea how this process worked. ****** then called me with a price of $60,000. Nothing was given to me in writing. He never asked me to choose what I wanted; he just picked everything out! He then said I would have to pay all of this upfront, and I did. I now know this was wrong, and I feel very taken advantage of.****** said that when he was working on this job, I needed to leave my front door unlocked so he and his guys could come and go as they wanted to. There were consecutive weeks where no one ever showed up, and no communication. I did leave my door unlocked, and I now know how wrong and unsafe this was. It has now been 8 months, and things are not done, unsafe, and what is done is primarily poor in quality. With some help and education on how this process should have worked, we told ****** to stop. He had previously committed to paying me back $3500 for a fireplace that he removed months ago and never replaced. Last week on Monday (10-30-23), we gave him until Friday to deliver or mail a check for this $3500.We now respectfully request your help.******************* ********************************************************
Business response
11/20/2023
I have gone to her home to see her and I have not been able to see her or missed her.
If she could call me to set up a time to meet I could pay her, or where she would like for me to drop off the check.
And she did pick the flooring, colors for paint tile excetera. Thats not how I have run my business for the past 22 years.thank you
Customer response
11/22/2023
I am rejecting this response because: It was very clear to mail a check, gave him 7 days to do so and even extended that 3 more days. I do not want him coming to my home. He just needs to mail the check and I will close this case.Business response
11/27/2023
Christians Remodeling LLC will mail the check with in the next week.
Greatly appreciate the opportunity of working with you. Have a blessed day
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.