ComplaintsforResound North America
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Complaint Details
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Initial Complaint
02/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Today (Feb 3rd) I contacted the business consumer support help line after I could not reach my hearing specialist first. The Resound Bluetooth hearing aid (this companys product) I wear ALWAYS stops working after I update the *** on my iPhone. The *** software updates are necessary to maintain my phone to the latest corrections. Every *** update renders my hearing aid useless by disabling the hearing aid from functioning to manufacture specifications. I paid thousands of dollars for the ability to hear with this aid that *** had to drive to my hearing specialists office to fix. Utterly ridiculous and a complete waste of my time as it interferes with my daily schedule. As this was Friday afternoon - I required immediate assistance. The customer service rep at ********************** was unhelpful, gave poor guidance to resolve the issue and then hung-up the phone on me. Her directions did not fix the critical problem. As I am taking a CDL road test next weekI needed immediate resolution. Her manner was unprofessional, rude and completely disgusting as I told her this matter was highly critical. Their poor software design and lack of giving me assistance to correct the problem they created with defective software & poorly trained representatives affects my quality of life to be able to hear with the device they manufacture. I am completely dissatisfied with their poorly functioning device meant to improve my quality of life not impede it.I called back multiple times before reaching *** in Finance after I couldnt reach an operator or anyone else in consumer support. She took my name & phone # to give to a manager. Heard nothing back from anyone. Very poor consumer support to match the poor quality of a product that is grossly overpriced to help a person hear better. This company gets an F- from me.Initial Complaint
09/28/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On January 16, 2020, I entered into an agreement with my hearing aide specialist. I gave a credit card payment for the full amount of $4,790 for payment of ReSound Hearing Aides, custom molds, and a charger. The clinic went through the operations of the hearing aides and how to charge and care for them. Very little was discussed in regards to sound quality and expectations. Upon set-up and brief "how to" there was no instruction on how to use the blue tooth feature or what I should be hearing and expecting for improvement. As stated in the contract, there is a 45 day trial period in which a customer can back out. Before the trial period was up, the hearing aide specialist had readjusted the micro molds 3 separate times in attempt to get the aides to fit properly in order to hear properly. I sent the aides back to the company after 2 additional specialist determined the aides were faulty. I have not been refunded nor has the company admitted that the aides were faulty from the start,Initial Complaint
08/06/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased rechargeable hearing aids less than 4 years ago. These hearing aids were quite more expensive as a result of them being rechargeable, which was a prime factor in purchasing the convenience of them at a higher cost. I have been informed that the batteries and these types of hearing aids are no longer being equipped with rechargeable batteries due to a supplier issue whom unfortunately went bankrupt. I've been in contact with Resound by emails and with no resolution other than the consumer must live with daily batteries. This will be more expensive during the life of the hearing aids, and now feel as though we were scammed to purchase the more expensive and convenient rechargeables. Resound is doing nothing to make this right with their consumers. I'm extremely disappointed that they will not make this right. ($5k)
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Customer Complaints Summary
6 total complaints in the last 3 years.
1 complaints closed in the last 12 months.