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Business Profile

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Absolute Resolutions Investments

Headquarters

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BBB Accredited BusinessB Rated by BBB

Complaints

This profile includes complaints for Absolute Resolutions Investments's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 217 total complaints in the last 3 years.
    • 88 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/30/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with CUSTOMERS BANK and do not have a contract with Absolute Resolutions Investments. They did not provide me with the original application like I asked.

      Business Response

      Date: 06/30/2025

      This is a BankMobile account originated by ************** on 6/14/21.  The account charged off on 12/7/22 and was sold to Absolute Resolutions in 12/24.  This is the first request for validation that Absolute Resolutions has received.  Validation of debt will be sent.

    • Initial Complaint

      Date:05/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've never received a notification to pay off this debt from the collection agency. I only received notification of the debt being applied to my credit report. I don't know where the debt is from, and I don't know why I never got the chance to pay the debt off before it appeared on my credit report. I'm being asked to pay $2130 from Absolute Resolutions Investment for a debt I was never informed of. It was opened on September 16th, 2024.

      Business Response

      Date: 05/21/2025

      This is a **************** originated by Navy ******************** on 10/16/19.  The account charged off on 5/25/23 and was sold to Absolute Resolutions in 9/24.  Absolute Resolutions emailed the Notice of Sale and Assignment of Account to the email address listed in this complaint on 9/23/24.  The account was placed with a third-party servicer that sent the initial validation notice on 11/18/24, which included notification the account would be reported to the Credit Reporting Agencies.  Validation of debt will be sent.

    • Initial Complaint

      Date:04/17/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was not aware of an account with this company until I checked my credit report recently. I do not have a signed contract with this creditor.

      Business Response

      Date: 04/17/2025

      This is a ******************** account originated on 5/11/19.  The account charged off on 7/1/21 and was sold to Absolute Resolutions in 6/23.  Validation of debt will be sent.

    • Initial Complaint

      Date:04/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have no knowledge of this account. I have not entered into any contract with Absolute resolutions and investments LLC

      Business Response

      Date: 04/09/2025

      This is a Prosper Funding personal loan originated by WebBank on 2/3/21.  The account charged off on 10/1/21 and was sold to Absolute Resolutions in 11/21.  Validation of debt was sent on 4/3/25.

    • Initial Complaint

      Date:04/08/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally dispute the account referenced under account number ********* that appears on my credit report. This account was opened without my authorization and constitutes fraudulent activity. I have no recollection of applying for or consenting to any agreement with ABSOLUTERE Under 15 USC 1692g (Validation of Debts), you are required to provide verification of the debt or a copy of the judgment if I notify you in writing within *************************************************** documentation proving that I consented to this account. Without a valid, legally binding agreement bearing my signature, there is no basis for this account to exist under my name.Since this account was established fraudulently, I request its immediate removal from my credit report and that any collection activity cease. If you cannot provide proper validation within 30 days, you are required to delete this account from my record and stop further collection efforts.Please confirm receipt of this letter and notify me of the next steps to resolve this matter.

      Business Response

      Date: 04/08/2025

      This is a **************** originated by Navy ******************** on 9/2/14.  The account charged off on 11/25/20 and was sold to Absolute Resolutions in 9/24.  Validation of debt was sent to the address listed in this complaint on 12/30/24.  An investigation on the fraud claim was conducted. Based on a review of the account data and documentation, the claim cannot be substantiated.

    • Initial Complaint

      Date:03/31/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am disputing an invalid account reported by the creditor or collection agency listed above on my credit report. This account is inaccurate, unverified, and violates the fair credit reporting act (****). Since it does not meet the legal standards for reporting, I request its immediate removal. If the furniture cannot provide Proper validation, it must be deleted per federal law.

      Business Response

      Date: 03/31/2025

      This is a ********** account originated by ********, N.A. on 7/5/15.  The account charged off on 2/28/19 and was sold in 5/19.  Validation of debt was sent to the consumer on 11/23/22. Upon review of the account data and documentation, it is determined the account is accurately credit reporting.

    • Initial Complaint

      Date:03/21/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Immediate Action Required - Fraudulent Account Identity Theft Notification Dear *********** am writing to formally notify you that I have recently discovered a fraudulent account opened in my name with ABSOLUTERE. I am a victim of identity theft and did not authorize the opening of this account. Below are the details of the fraudulent account:Creditor Name: ABSOLUTERE Opened Date: 9/1/2024 Account Number: ***********High Credit: $4,163.00 I demand that you close this account immediately and remove any negative information associated with it from my credit report. Additionally, please provide confirmation of the accounts closure and any relevant documentation regarding the fraudulent activity.For your reference, I have attached a copy of my Identity Theft Complaint to support this claim.Thank you for your prompt and urgent attention to this matter.

      Business Response

      Date: 03/27/2025

      This is a **************** originated by Navy ******************** on 1/31/18.  The account was charged off on 4/28/21 and was sold to Absolute Resolutions in 9/24. An investigation was completed on the claim of fraud.  At this time the claim cannot be substantiated based on a review of the account data and documentation.  Please note that a fraud affidavit was not attached to this complaint as the consumer mentioned.

    • Initial Complaint

      Date:03/20/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a collection account on all three credit reporting agencies, **********, ********, and *******, listing Kashable. On or about Jan 28, 2025, I settled the outstanding balance for deletion from my credit report. To date, the tradeline remains with a zero balance, which states settled for less than the owed balance. This was not the agreement to pay the account. It was supposed to be deleted from all of my credit reports. I am requesting that Kashable delete the tradelines from my credit reports.

      Business Response

      Date: 03/20/2025

      This complaint appears to be for Kashable rather than Absolute Resolutions.  Absolute Resolutions is not affiliated with ********.

      Customer Answer

      Date: 03/20/2025

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  My complaint is with Kashable. 

    • Initial Complaint

      Date:03/14/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with *************** I do not have a contract with Absolute Resolutions Investment. They did not provide me with an original contract as requested.

      Customer Answer

      Date: 03/14/2025

      I did not send anything in writing. I called the phone number attached to the correspondence sent to me.

      Business Response

      Date: 03/20/2025

      This is a *************** account originated on 4/16/22.  The account charged off on 1/1/23 and was sold to Absolute Resolutions in 6/23.  This is the first request for validation Absolute Resolutions has received. Validation of debt will be sent to the address listed in this complaint.

    • Initial Complaint

      Date:03/07/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying in vein to get Absolute Resolutions to give me a statement of my account showing the full balance due. Their website is flawed and does not have any statements available from January 2024 going forward. on 2/5 I received a piece of junk mail from a mediation company in ******* advising me that "some company" had filed a lawsuit against me. I went to the Charleston County SC court website and found that Absolute Resolutions had filed a lawsuit agains me on 2/21/25. I've not received one piece of mail from Absolute Resolutions, nor a phone call. I've contacted Absolute Resoulutions to try and get a statement but they've been no help what so ever. It floors me that I was notified of a lawsuit by a mediation company cold calling people for business and not absolute resolutions nor the law firm they hired. I believe that I have 30 day window to request debt verification, however in this case I was not. As a disabled Veteran I believe my rights under the ***** have been violated. I would like someone from either Absolute resolutions, the firm they hired to file a lawsuit against me, or the Attorney in SC they used to file the lawsuit to contact me. However it appears that Absolute Resolutions files countless lawsuits simply to see if they get decisions in their favor without notifying the defendants. Sounds rather sneaky and unethical to me.

      Business Response

      Date: 03/07/2025

      This is a Jasper ******* originated by WebBank on 4/6/21.  The ******* was sold to Absolute Resolutions in 6/23.  On 7/9/23 Absolute Resolutions sent an email to the email address listed in this complaint, notifying of the purchase of the *******.  On 11/15/24 the ******* was placed with a third-party law firm, ****************************  The firm sent the initial validation notice on or around 11/26/24.  It appears the consumer has had contact with *************************** recently which prompted the firm to send validation of debt on 3/6/25.

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