Customer ReviewsforValley Apple Ford, Inc.

I took my vehicle in for an oil change in February. They changed the oil and showed me that I needed to replace my engine air filter, and cabin filter which I gave them the OK to do. Last week I thought I must be getting close to needing an oil change so I decided to look at the reminder sticker on the windshield yep its time, I need an oil change. I also noticed that the box next to "battery" was checked "needs immediate attention". When I was there in February no one ever mentioned anything about having a battery issue, only the air filters needed replacing nothing was ever said about the battery. I popped the hood on the vehicle to check out the battery and it was severely corroded. I opened top of the battery to check the electrolyte level and all six cells were very low. I cleaned the battery and added distilled water to the battery and then brought it to Apple Valley Ford to get this oil changed and to discuss this issue. This is when I discovered an even bigger problem! The paperwork from the February service appt. did not match the reminder sticker on the windshield. The first page of the document stated that they tested the battery and it was in good condition. The sticker said it needs immediate attention, and on page three it showed a charge of a $160.00 for a new battery and another $44.00 charge for their labor to install it. THIS WAS NEVER DONE OR EVER APPROVED BY ME! I asked to see a service manager, he told me he would look at my battery. He immediately knew when he looked at the battery that this was not a new battery and it was several years old. He told me someone must have forgotten to put it in, and they would get it replaced today at "no charge". Huh!!!! I already unwillingly and unknowingly paid for it four months ago!!! The reality is Apple Valley Ford attempted to defraud me by adding over two hundred dollars on my repair bill and thought they would get away with it! They could not forget to install something they never had approval to do!

****, to say we are disheartened to hear about your experience would be an understatement. We take your concerns very seriously. Our service manager, *** has been attempting to reach you. We are committed to making this right. Please allow us the opportunity by contacting him back at ************. We hope to hear from you.

The end of May of this year (2021), I noticed rust under the hatch back door of my 2019 Ford Escape. My car also has a lot of chips all over the outside. When I bought it, I had them put on the Resistall for $800 which I was told would protect the paint surface even more. I made an appointment in June with the body shop. James took pictures of the rust and noted the chips. He said he would get in contact with Ford and get back to me. I called and left him messages a few times - this is September 7th and I have yet to hear anything from either him or AV Ford. I sent a letter to Ford Motor Corporation in Detroit in July and got a call from Tabatha in their CS Dept. She was going to call James in regards to all and get back to me. Again, I had to call her & even emailed her - no response. I then received a call from Myah (Ford CS) in August saying she was taking over the case. She was going to get in touch with AV Ford (James) and get some answers and get back to me. As of today, September 7th, I am so upset with the experience I have had with Ford. Truly - all I want is my money back in it's entirety!!

Barbara, We sincerely apologize for the stress this has caused and will do everything we can to fix the issue and hopefully earn back your trust. Our goal at Apple Autos is to exceed all customer expectations and we truly appreciate you providing feedback so we can use as an opportunity to get better. We are happy to were able to get in touch with our Body Shop Manager. He will work with you to promptly resolve your concerns. Again, we apologize for any inconvenience and stress this has caused and appreciate the opportunity to improve. Respectfully, Apple Autos

Bought a Edge titanium, it has 8,000 miles on it. The A/C quit working this spring. Had it serviced, never worked. Scheduled a reservice and they cant get us back in until late August. Looks as tho we will be done with Ford and Apple Valley Ford. No A/C on a brand new car for most of the summer. Not happy at all!

Scott, we are disheartened to hear about your recent experience and want to extend our sincere apologies for the situation. This is not something we take lightly as we know how vital A/C is in this kind of heat. Our service manager is going to be contacting you to get this situation turned around. We are dedicated to making this right and hope you'll allow us the opportunity.