ComplaintsforJuettner Motors
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Complaint Details
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Initial Complaint
02/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On Monday jan 23 2023 I drove my car to JUETTNER MOTORS to get new instrument cluster programmed to car and after having my car over 3 hrs longer than supposed to they pushed the car out no longer starts and they are unwilling to fix it. They don't take any responsibility, i had to pay to tow it 35 miles home, they erased my keys programming so the car is junk. They said they programmed the key, liars 2 keys are needed for that and i only had 1. They victim blame. Blaming it on the starter, transreceiver, wiring.... When any person can see they triggered the **** security system by the flashing light and code 15( key not programmed to car). They are rude, incompetent and down right liars and thieves.. And the best part.. They told me to take it to a mechanic! I replied.. Thought that's what i did but apparently not.. DROVE CAR THERE, TOWED IT HOME.. NOW IT'S JUNK THEY SHOULD PAY TO GET NEW KEYS CUT AND PROGRAMED TO CAR! AND THE MANAGER KNOWS NOTHING WHEN I TALKED TO HIM ALL HE COULD SAY WAS I DON'T HAVE A ANSWER FOR THAT.. TAKE RESPONSIBILITY!Business response
03/02/2023
Dear ****************,
*************** to your request for a written response to complaint ID ********.
******************* had brought in her 2007 **** Fusion to our dealership and asked us to replace and reprogram a used *** and instrument cluster that she provided. When we opened the hood of the vehicle we noticed that there were modifications to the wiring in the engine compartment that were not from the factory. We addressed this with the customer before we started working on it as we thought there could be some issues, and the work may take longer than expected. We installed the used cluster and ***, tried to program it and it would not take the programming. The passive anti-theft system(****) wouldn't program to the used *** and cluster that the customer provided. So we tried to reinstall the *** and cluster that we removed, and the **** still would not allow the programming. It was getting towards the end of the day and we were not going to be able to fix it that day as we were going to have to do some more diagnostics.
***** then requested for us to push the vehicle outside and not work on the vehicle any longer. Had we been able to keep the vehicle longer, we would have been able to diagnose it further. At the end of the day we noticed that she was still sitting in her car on our lot. We talked to her and provided her a loaner vehicle so she could get home and not have to sleep in a vehicle that wouldn't start in the middle of winter. They then returned the loaner vehicle the next day and they removed the **** Fusion from our parking lot.
Respectfully,
Jacob Juettner, GM
Juettner Motors
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.