Customer ReviewsforGeneva Capital, LLC

Worst Leasing Company in the US. I would give them 0 Starts if I could because they have the worst customer service people working there. They are threatening people over text messages with actions they want to take against you. Be aware and go somewhere else to lease your equipment.

When accounts are consistently delinquent over the course of several years, we do need to consider legal action. Its unfortunate, and we dont enjoy it, but this is the reality of doing business when a customer has open invoices dating back to 2020. Were sorry to hear that after multiple attempts on our behalf to rectify this account, this customer perceives factual communications about delinquency and legal action as threatening.

Worst decision we ever made was to use this company for half of our equipment purchase. They will work with the insurance company they make sure they s**** you over. How they have an A+ rating with BBB considering the other reviews makes me question the BBB. These are scam artists. Look at the ****** reviews. I'm sure they will write a creative rebuttal, but buyer beware. I don't gain anything from telling the truth. I would not be here to write a poor review if it was not true. We definitely don't owe them a dime, and never had a late payment, and they stole over 10 thousand dollars from **. No rebuttal is going to override that.

This customer opted for equipment protection through our 3rd party insurance company. The customer dropped the equipment resulting in a claim. He is unsatisfied with the way his claim has been settled via payment to Geneva Capital LLC to satisfy his outstanding financial obligation. He cursed out every single person he spoke to over the phone and threatened physical violence on one of our employees. He insists that he is owed money for past lease payments made. Geneva Capital stands to gain zero through this claim settlement process. In fact, were willingly waiving all taxes and fees associated with this transaction. Our reputation and customer satisfaction is VERY important to us as is evident by our 4.7 stars on ****** with over 250 5-star reviews from current and past customers. Its always unfortunate to see a relationship sour, however no one deserves to be spoken to the way this customer has to our staff.

Thats creative response but not completely true. It is true that I cursed out every one I spoke with AFTER I realized they were playing me out of ****** dollars with zero refunds. I have every right to be upset. The insurance company they FORCED me to carry told me they were paying 21.,950 for the unit, however, after Geneva did their magic somehow the amount insurance was going to pay dropped to just over 15k. Which would not cover a replacement. Classic bait and switch. Its not fair to us, we have been great customers, and missed zero payments. Paid over 10K deposit on top of it. At the end of the day, they caused the problems here and left us high and dry purposely. We are happy that our relationship is over with, as we didnt need them in the first place. We merely wanted to establish a good relationship with them. They will never see business from us, our partners, nor our following again. Theyve already explained they do no care. So in that case, we dont either. So buyers beware, they are good at sales but when there is an issue they will s**** your over. Never pay a deposit.

The worst money loan shark company for any new business owner, when you ask for a loan they offer you with a leasing plan , at first you are desperate to start your business but you need money fast to buy your equipment. that when geneval capital get you.. they lie about the interest rate you will receive. they take your direct deposit out of your account. then give you the correct interest rate. which is about 14 percent.. that comes hidden chargers, every time you get your statement. they charge you insurance fee for an equipment, protection fee and also monthly payment fee, then when you try to buy out of your contract. they charge you 10% extra , if your equipment was only 5k you will end up paying 9k if you are late for one day you get a 45 dollars charge of reach day. on there page they have fake 5 star review look for the real people posting about their leasing plans. i have been trying to buy out of my contract less than a month of purchasing and they charged me 1,400 dollars extra. they call your phone everyday and email you, every toxic, you will hate the business you do.. please someone anyone look into this go under their google review and click leasing you will see some fact .. they cover it up with fake comments and fake review do not do business with them, please just get a loan or personal loan, you will pay less i do not care if you get a 10 percent interest rate it is better than the hidden fee you will get from them

This customers ultimate grievance has remained the same since the beginning of his transaction: He does not want to pay for his financed equipment to be covered by insurance (as is required in his contract). Requiring coverage is a standard practice for any lender (bank, leasing company, etc.). Understanding he was upset, Geneva Capital gave him the opportunity to terminate his agreement prior to equipment arrival. The customer chose to proceed with the agreement. Weve since offered to work with him multiple times despite all insurance requirements being clearly stated in his signed contract. He continues to refuse insurance coverage. Wed also like to address a few of the false claims presented in his review. Auto-withdrawal is an option presented at the beginning of the term; no customer is ever required to participate. Furthermore, the only way a customer on auto-withdrawal could be charged a late-fee is if there were insufficient funds cover the payment. Life happens, and we get that. Thats why we always offer a 4-day grace ****** prior to assessing a late-fee. This customers agreement is set up as a True Tax Lease which includes a balloon payment at the end of the term (10% of the equipments fair market value). By keeping that balloon payment in place, monthly payments are kept as low as possible for the duration of their term. Its a very common structure and is perfect for start-up businesses or those who want the option to return or upgrade their equipment down the road. Lastly, Geneva Capital has never, nor will ever, solicit fake reviews. All reviews have been submitted by actual customers. Geneva Capital has been in business for over 22 years, and we have thousands of satisfied customers, many of whom have chosen to provide reviews of our company.