ComplaintsforBB Wheels

• Initial Complaint

  03/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was not sent the product that I ordered And was assured I was getting, and now the business will not refund me the whole sum of my money I ordered a custom drilled set of rims, and specifically asked the representative that I was talking to if the rims were going to have one bolt pattern on the set of rims and not two bolt patterns he called the company that manufactures the rim verified with them that the rims were going to have one bolt pattern on there, then called me back and 100% assured me that one bolt pattern was going to be on the rims. I did not get what I ordered, I want my money back and they can have their product back, because I did not receive what I was assured I was getting!!! This is terrible business practice and it does not give the customer assurance that this company cares about the customer.

  

  Business response

  03/21/2024

  ****,
  
  Our family apologizes for any inconvenience.  
  
  As you requested, you have been provided with free return shipping labels and instructions. You will be refunded in full when the wheels are returned in new and unused condition.
  
  If you have additional questions, don't hesitate to contact our customer service team.
  
  Thank you,
  BB Wheels

• Initial Complaint

  02/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased 2 rims from this company and they said they would ship in 2-5 days per the website. I did not recieve the rims for about 30 days. By the time they were received, I was gone on military orders. When I returned, I did not inspect the rims for damage immediately. After a few months, I took the rims, still in the box (unopened) to a tire shop to have my tires put on the new rims. The tire shop installed the valve stems and then noticed the rim was bent. I contacted BB Wheels. They said they would not be able to help me because their policy is that they have to be inspected within 48 hours recieving the rims, and that it was not structural damage to the rim. They said this is their policy and the manufacturer also would not help. Now I'm stuck with a bent rim, and zero help from the retailer. Cost to repair the rim was quoted at $170. The brand new rim price is $325. I purchased 2 of these rims because the original black color with machine silver edges is no longer an option, and I did not want to have 1 wheel different than the other 3.

  

  Business response

  02/27/2024

  Dear ****,
  
  You placed your order on May 22nd, 2023. Your two wheels were successfully delivered to you on May 30th, 2023. This delivery timeline is within our standing shipping timeline, not the 30 days you indicated in your complaint.
  
  You only contacted BB Wheels with this issue on February 19th, 2024, nearly nine months after we successfully delivered your wheels. Unfortunately, the product is not eligible for a return or replacement due to being significantly out of the timeline.
  
  Please see tracking ***** Tracking #************ for your reference.
  
  Thank you,
  BB Wheels

• Initial Complaint

  01/17/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company sends you incorrect items and has you send them back and dose not refund you. This happened 2 times and I got scammed 2 times

  

  Business response

  01/17/2024

  Dear ******,
  
  Our family apologizes for any inconvenience. One of your referenced orders was refunded earlier today (order ******). The second order is still being processed.
  
  Don't hesitate to contact our customer service team with any additional questions.
  
  Thank you,
  BB Wheels

• Initial Complaint

  01/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My wife purchased from BB wheels on 10/25/2023, around this time the tires where installed with new valve Steams, since we purchased these tires we have been having issues with all four tires going flat over the course of a few days to a week. We have taken these tries to professional tire shops to get looked at and there is no known issue of bubbles or and leeks in the rim. We are being advised by the tire shop that there is a defect in the tires to where they are leaking all over the tires and it is only accruing when the tires are on the vehicle and they are in motion he has seen this before with other brands. not very common but it does happen. I have reached out to BBWheels and was told by one of there associates that it is not there problem I need to reach out to the tire manufacture to resolve this issue he also stated that they only sell the tires and warranty and are not liable for defective tires. I asked for a call back from manager and have yet to receive any call back or information so i told my with there goes ****** just for the tires not including the mounting and balancing of tires and the 3 trips to find out what is happening with tires In total am around $1,000.00 total for these tires that are trash will not be buying from this fraudulent company anymore and will advise anyone to do the research and not recommend to any one.

  

  Business response

  01/25/2024

  *****,
  
  We are sorry for the inconvenience.  Your situation is unique and required coordination between the tire manufacturer, BB Wheels, and You.  Yesterday (1/24/24), you spoke with our customer service manager and were provided two options to resolve your concerns.  At this time, we are awaiting your next steps so we can work with you to resolve your concerns.
  
  If you have additional questions, please reach out.
  
  Thank you,
  BB Wheels

• Initial Complaint

  12/20/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On Dec 14 2023 i purchased a set of wheels from bb wheels on line another *** sit which you type in your vehicle to find the wheels that fit they sent the wheels and they dont work on the vehicle I.called for a return and then they tell me there is a ******************************************************************************************************************************************************************************* the restocking why would I pay when its there mistake not mine I am also notified the ** attorney generals office of this fraudulent **

  

  Business response

  12/29/2023

  Dear ***,
  
  Your order was placed online without any assistance from our fitment experts.  We have fulfilled the order as you placed it.  
  
  Additionally, you have opened a PayPal dispute.  We are currently working through the PayPal dispute process with you and will come to a resolution via that channel.
  
  Thank you,
  BB Wheels

• Initial Complaint

  10/19/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 10/14/2023 I purchased 4 new tires order #****** total cost was ****** for all 4 tires. when I received the tires I notice they all had different production numbers for the week they were made but they were all made in 2021 so these tire are 3 year old before I even install them the life of the tires are only for 6 years now I paid full price for a 3year old tire they said I could return them but I would be charged a 25% restocking fee thats ****** restocking fee plus I had to paid return shipping this is a scam. I paid for new tires not 3year old tires you are forced to keep them. I don't earn that kind of money that i can through away 224 dollars plus about 75 to 100 dollars in shipping cost. they need to stat it up front they they are selling old tires

  

  Business response

  10/19/2023

  Dear ****,
  
  The tires you received are in new and unused condition, following current DOT regulations and guidelines.
  
  The standard return policy would apply if you choose to return the tires.
  
  Thank you,
  BB Wheels

  Customer response

  10/19/2023

   I am rejecting this response because:

  How Old Should New Tires Be? (Explained)
  ***********************
  February 24, 2021
  0
  
  If you are looking for new tires, you might have noticed that some of them say they were manufactured several years ago.
  So, how old should new tires be when you buy them?
  A new tire shouldnt be older than 18 months when you purchase it. This is because the rubber starts to break down as soon as they roll off the manufacturers assembly line. Most tire shops are allowed to sell tires until they are 5 years old. However, you really dont want to buy a tire thats over 2 years old unless you are getting a heavy discount.

  I paid full price for tires that should be discounted

  

  Business response

  10/20/2023

  Dear ****,
  
  BB Wheels follows industry best practices regarding tire manufacture dates and only sells new tires within *** guidelines. The Geolander *** G015 tires you purchased have up to a 60,000-mile limited treadwear warranty.
  
  The standard return policy would apply if you choose to return the tires.
  
  Thank you,
  BB Wheels

• Initial Complaint

  10/18/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I ordered a set of wheels from bb wheels with the impression that their wheels came with winged centers due to the fact it was in every pic and add. Nothing said any thing about the center caps may vary. They sent different ones than pictured. When I messaged about it the said they may vary which was NOT on the advertisement. I ordered from them and paid more based on the fact their wheels had winged centers. I just want the correct center caps.

  

  Business response

  10/19/2023

  Dear *****,
  
  Please provide our customer service team with pictures of this discrepancy you indicate, and we will work our best to help achieve an outcome that resolves your concerns.
  
  Thank you,
  
  Thank you,
  BB Wheels

• Initial Complaint

  10/11/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered 4 "Dirty Life" truck wheels from BB wheels that cost me $882. The size I ordered was 17" x 8.5, 6 lug hole, with a center diameter of 106mm. on 8/29/23 BB wheels sent me two correct wheels and sent me two incorrect wheels. The two incorrect they sent me were 17" x 8.5, 5 lug hole, with a center bore of **** mm. I did not notice the difference right away. I called BB wheels to get this rectified. A female customer service rep told me that since I did not notify them with in **************************************************************** replacement. I explained that the wheels were never used or put on my truck because of the wrong fitment, the condition is fine. She replied " I'm sorry that is our policy." I was made to feel as if it is my fault that they sent me the wrong product. She would not accept responsibility for the mistake they made. All I want is the correct size wheels that I ordered delivered and they can have the wrong size wheels back. The female rep on was not willing to consider this as an option of solving the mistake they created. I asked her if this is how they always run their business and her reply was "sorry, that is our policy". My order # is ******.

  

  Business response

  10/13/2023

  Dear *****,
  
  We apologize for this inconvenience.
  
  Our customer service team has contacted you yesterday and will work with you to resolve your concerns.
  
  We appreciate your patience regarding this matter.
  
  Thank you,
  BB Wheels

  Customer response

  10/16/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  So far. I am waiting to see if they exchange the wrong wheels they sent me. ****** said they will need to inspect the photos of the wheels in their current condition before allowing to make an exchange or not.

• Initial Complaint

  08/29/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered wheels and tires never shipped but want to charge restocking fee for canceling

  

  Business response

  09/13/2023

  *******,
  
  We apologize for any inconvenience.  Your order was fulfilled, as your wheel and tire package was successfully delivered on 9/5/23.
  
  Thank you,
  BB Wheels

• Initial Complaint

  08/17/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered a set of tires last week. Order ******. ***** failed to deliver them to my house. Im not sure where they were delivered. Nobody ever came into view of my camera or rang my doorbell. My alarm company could verify. I told ****** They said they couldnt find the shipment and to have BB file a claim. I asked BB to do that. They then tell me that ***** says the tires were delivered. ***** says BB didnt file a claim. Said they would accept if the tires werent found before the complaint is filed. The ***** employee took a photo of 4 tires on concrete but its not even my house. BB needs to file the complaint so Im not out of $2,000. At this point Id like a refund. I had to buy other tires but was willing to accept another set to not have them lose a sale. After their refusal to help Id just like the refund.

  

  Business response

  08/30/2023

  *****,
  
  The four tires you ordered were fulfilled and delivered to your shipping address per your order, following our terms and conditions. It is the customer's responsibility to secure packages upon delivery by our shipping partners.
  
  *************************************************************************************.
  
  Thank you,
  BB Wheels

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩