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Business Profile

Pest Control Services

EcoShield Pest Solutions Detroit West, LLC

Information and Alerts

Accreditation Status

BBB accredited business seal

This business is BBB Accredited.

BBB has determined that EcoShield Pest Solutions Detroit West, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

BBB Rating

A+

How does the Better Business Bureau rating system work?

Ratings range from A+ to F, based on factors like customer complaints, transparency, and responsiveness. Customer reviews do not impact the BBB rating. BBB also seeks and uses information directly from businesses and public data sources. Please find more information about our rating system.

BBB ratings reflect how a business is likely to interact with customers. Ratings update automatically as new information is received. In some cases, a business's grade may be lowered if the BBB does not have sufficient information about the business despite requests for the information.

Service Area

  • Livingston County, MI
  • Macomb County, MI
  • Oakland County, MI
  • Washtenaw County, MI
  • Wayne County, MI

Important Information

Government Actions

Government Action: BBB reports on known government actions involving business’ marketplace conduct:
State of Michigan Assurance of Voluntary Compliance

The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.


On June 20, 2024, the Michigan Attorney General filed an Assurance of Voluntary Compliance in 30th Circuit Court of Kalamazoo. The Assurance settles allegations that EcoShield Detroit’s contracts included language attempting to waive consumers’ cancellation rights due to an alleged emergency as well as customers’ rights to refunds for payments made for services rendered before a timely cancellation. Contracts also allegedly lacked the required notice of cancellation form.


Under terms of the Assurance, the business agreed to discontinue use of their former contracts and instead use revised language that complies with the Michigan Consumer Protection Act. EcoShield Pest Solutions Detroit also agrees to refund any consumer who contacts the Attorney General's Office by Dec. 31, 2024, with proof that they attempted to exercise their contract cancellation rights but were denied cancellation and refund.


EcoShield Detroit represents that they have already ceased using the contracts in question.



The Assurance was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law. For more details, see the press release.

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