Customer ReviewsforAmerican Plumbing Service

Worst service EVER provided. We had them as an AHS home warranty service provider and they were absolutely horrid. A horrible lady on the phone was difficult to schedule with for service. Then they sent an older gentleman that yelled when asked a question or when I stated the faucet was loose. He did this directly in front of my 2 year old daughter. Then prior to that he checked my kitchen sink for all of 5 minutes and attached a hose and broken head then left the water on. Needless to say it flooded up while he briefly worked on the upstairs faucet. Extensive damage has occurred due to that leak and now marks on granite. Completely unprofessional and I will seek legal recourse. Please be aware of this company and their poor service.

I was not surprised to read all the bad Yelp and BBB reviews, after my experience with American Plumbing. My home warranty referred me. A man called my wife, and asked her things she did not know (even though all the answers were in the work order I submitted). She said I was out of town and unavailable for the next few days, after which I could talk. They left me two messages and when I called back 3 business days later, a woman answered. She seemed very curt from the beginning--no sense of happiness or commitment to service. I thought it was strange when she breathed heavily into my ear for over a minute as I waited, but I thought that maybe she had exercised and that's why she was so short with me. She told me that my work order was cancelled because she could not get a hold of anyone in 5 days. I said that a man spoke to my wife 5 days earlier and she claimed no one from her company talks to customers other than her (which I imagine loses them a lot of business). She then claimed that she talked to me while I was in Florida (contradicting her own claim that she never reached anyone). As I tried to explain that we never talked and that I was definitely never in Florida, she cut me off repeatedly and began yelling mostly incoherently. When, I said, "Whoa. Whoa. Can we take a step back?" she responded by mocking me by making a voice and repeating what I said back to her (like my kids might do). After the second time, I questioned why she was treating me this way. She responded by saying that I was the problem and that we "clearly can't work together." I implored her for us to treat each other well and she hung up on me. I don't know if she was on drugs (based on the confusion and irrational anger) or has had some horrible traumas in her life. Whatever it is, I hope she seeks help so that she can be a happier person and start bringing joy instead of anguish to others.

The owner of the company, Chris, is very rude and unprofessional when confronted about her plumber's not keeping their appointment windows. She will swear at you and use language that is unbecoming in any business setting.