Customer ReviewsforSteve's Blinds & Wallpaper

Ordered Blinds on 7/3 and cancelled immediately on 7/4 when they said it would take a month to arrive. They acknowledged my email as they surprisingly responded within a few hours. Next thing I know, I receive a text saying that my blinds have been shipped. I spoke to CS to cancel the shipment as I was supposed to have the FULL order cancelled. They claim they never approved my cancellation because my order was already in production. However another rep told me that they were closed on those days for the holiday so there was no way they actually started my order. Their responses were full of lies, even though I showed them where they were lying. Our communication ended when they stopped responding to me. Now I have to do a chargeback.

We are sorry that you were not communicated about our order process. We transfer orders via edi which is electronic and goes to the factory immediately to start production. This occurs every day every hour whether sales department is open or closed. Your order was in production hours after ordering. Sorry for the confusion. Thank you for being our customer

Longtime customer of *********************************************. In June they shipped a faulty product to me. The company reviewed a photo and acknowledged the defective product. Per instructions returned the product, received confirmation of delivery, received notification from the company that they would provide a "refund." They have not. I do not have the blinds, I do not have a refund. I do not have a store credit. I did pay $333.07 for defective blinds plus $76 to ship them back and have nothing to show for it. If I could leave zero stars here I would.

The customer was refunded. He did a chargeback and we accepted. The blinds were not defective.

This is completely untrue, I have never received a refund. I have asked the customer service representative where my refund is and have never heard anything from them. Also I presented photographic evidence documenting that the blinds were defective and at the time the company agreed with me. However, Im not surprised since most of the responses and interactions I have had with Steves blinds have been less than truth. It would be helpful if the company would provide me with some evidence of a refund since I never received it .

Verified again with Discove and PayPal that no refund or chargeback has been provided by Steves Blinds. I also advise anyone who considers a purchase of Steves Blinds to read the reviews from previous repeat customers like myself. I have placed multiple orders from this company over the years and was very satisfied previously with the quality, customer service, and price. However, something has changed at Steves Blinds. The quality of product is substantially changed for the worse. Steves Blinds notes "100% Satisfaction Guarantee" on their website. For $409.00 I have nothing to show for it: no blinds! This is not even close to satisfaction.

HORRIBLE ABSOLUTELY HORRIBLE! USED TO HAVE A QUALITY PRODUCT BUT NO LONGER.ARRIVED MISSING PARTS AND NOW FAUX WOOD SLATS ARE ALL WARPING!! THEY LOOK DREADFUL!SAVE TIME AND MONEY AND DON'T BUY ANYTHING FROM THIS COMPANY.ALSO SAID I WAS GOING TO GET A CREDIT AND NEVER SAW A THING. LIARS.

We sincere apologize for the difficulties We sent photos to our factory. We will handle replacing the blind. Additionally a courtesy refund for inconvenience is being processed. This may take 30 days to show up on the credit card based on billing cycle. ********* will be reaching out to you today.Thank you

I wish it were only one blind. Unfortunately it is 3 out of seven that are warped so badly that in some places they touch at the end. One blind is lying on top of the other. I will be watching for someone to contact me regarding this matter and will post here. Who knows, maybe they will make this right.

Worked with the customer to find a satisfactory product and have not heard from her since.

*****'s Blinds did send a second set of blinds and while better than first set the new set also has warped slats. I did not contact *****'s again as I don't think they can do better than this. These slats also slide out of their placements.Again, the second set is better than the first, I believe the company tried to fix things but the problem is in the product itself. I wish *****'s the best however in the future I will be purchasing blinds elsewhere.

This is a great place to get blinds. I recently replaced my old faux wood blinds with new faux wood blinds with cordless. What a relief, i dont have any more cords dangling from blinds. The customer service rep was very helpfull in getting me samples and gave me a great discount. They beat a quote from lowes by 500 dollars. I would highly recommend them for blinds.

We are so happy that you are enjoying your blinds. We are here to help you at any time.Thank you Steves team

I am very disappointed in Steve's Blinds & Wallpaper's customer service! Last Feb. 2021 I wanted to order a pair of wooden shutters but I wanted them unfinished so I could have my contractor custom stain & finish them for me. The agent wanted to send me a sample before placing my order. After weeks, I did not receive them. I called 2 different times and was told they had been shipped yet I never got them. I finally went ahead and ordered them without seeing the sample as I wanted to complete my renovation.After weeks I finally received the shutters but the manufacturer reversed the measurements & were unusable. I was finally able to get them to compensate me for all the trouble and wanted time. ************* passed and I called for the status. I was told the manufacturer had shipped them and gave me the date. Yet, no shutters! Finally I received the 2nd order. The frames were not the ones I ordered but they confirmed that they were the ones on the order. Obviously even though I gave the agent the frame choice I wanted (he even emailed me a photo to confirm that it was the frame I wanted,) he ordered the incorrect ********* did not know until I received them so I was stuck with them.When I finally received the shutters, my contractor stained, finished, and installed them. Once installed, the louvers were obviously crooked! I called for the 3rd *********** photos. When I eventually received the THIRD set, I asked to be compensated for my cost to pay my contractor to uninstall the flawed set, then stain, finish, & re-install the replacements. Why should I have to pay my installer TWICE for a mistake the manufacturer made! My request for compensation was denied and I was told the Supervisor asked that if they were flawed when they arrived, why did I not say something then? Well, it was not initially noticeable until they were mounted and the sun coming through the louvers that it was obvious they were crooked! They replaced them but gave me no compensation!

Yes this order has been an issue. ******* had issues with production delays, additionally yes the shutter measurements were reversed and remade at ******* cost. We did compensate the customer for the mistake we made with the measurements. When someone else finishes and installs blinds it is unclear where and how the damage occurs. We did replace the shutters at no cost to the customer for customer satisfaction. We have been told by the customer that the shutters are up and beautiful. We do have installers in the customers area that are licensed and we recommend, the customer chose his contractor to stain and install. We cannot guarantee that individuals work.

Here is my rebuttal 1.) I well understandproduction delays, especially during the pandemic, but this started with your shippingme samples before I ever placed the order. I made 2 calls asking where the samples were and being told twice, they had been sent from and the date or shipment. Yet I never received them.2.) Yes, the first set of shutters were remade at ******* cost, and why shouldn't they be when the shutter measurements were such an obvious mistake! And yes, I was compensated, but only because I insisted as there had been so many delays I had to postpone my renovation several times.3.) They were stained, finished and installed by a licensed contractor and there was no way they could have damaged them as I saw for myself what great care they took. It would have been near impossible for them to have caused the louvers to go cockeyed. Never was it suggested or recommended that I hire an installer recommended by *******.4.) Yes, initially I said that the shutters were "up and beautiful." However, it wasn't until a few days later in broad daylight when I went into the room and opened the louvers. I glanced at the shutters when leaving the room and saw the sun streaming in, showing the obviously crooked louvers. I called customer service and explained the situation. They asked for photos which I provided. I was told they would be reordered and at that time I requested compensation for the upcoming expense of having the flawed ones uninstalled and the new ones stained, finished, and reinstalled. Basically having to pay my contractor TWICE. I was told by the agent that she would ask her supervisor. I never heard back so I followed up myself. After weeks and weeks, they arrived when I was out of town so I had my neighbor store them in the shed for me untilsuch time as I was ready to re-book my contractor. And yes, of course I chose my own contractor. What else was I supposed to do, install them myself? I have no experience in installation and am disabled.FINALLY.....this morning after readingyour response, I dug the replacement shutters out of the shed where my neighbor had stored them (the THIRD set, by the way.) The box seemed a bit too small. Sure enough, when I opened the box, imagine my surprise when each of the 2 shutters measured 28 1/4" x 27 1/4". The correct measurement is 55 1/2 x 27 1/4! Where on earth did the factory come up with THESE numbers?! I took photos of both shutters. I guess the third time wasn't a charm. Needless to say, thethird set of shutters are completelyuseless. I will NEVER use ******* Blinds and Wallpaper again and I will be sure to tell others of my experience and frustrations.