ComplaintsforSteve's Blinds & Wallpaper

• Initial Complaint

  03/17/2024

  Complaint Type:

  Delivery Issues

  Status:

  BBB unable to locate business

  More info

  Drawstring never locked in place. Cord had to be replaced. No response from vendor after notifying them of the problem. Finally ordered a replacement from another vendor.

• Initial Complaint

  03/06/2024

  Complaint Type:

  Delivery Issues

  Status:

  BBB unable to locate business

  More info

  Placed order with *****'s Blinds on January 14th, 2024. Received order confirmation and "in production" status on 1/16. Estimated delivery of 2/15. No updates and product not received. Website is down. Have emailed customer service and no response. Now it appears they are out of business.

• Initial Complaint

  02/22/2024

  Complaint Type:

  Delivery Issues

  Status:

  BBB unable to locate business

  More info

  I placed an order for 2 window blinds on 1/7/24. Received an email that eta for delivery would be 2/9/24. Have not received the blinds. Have tried to contact customer service and sales and phone number no longer rings through. When try to utilize web site says under construction and tells you to email sales. I sent an email on 2/20/24 and got an automated reply that they would email me back within 2 hours. Still havent heard anything. No information anywhere as to whether they are still in business or not. I would like my blinds shipped out asap or a refund of my money asap. Thank you

• Initial Complaint

  02/13/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  BBB unable to locate business

  More info

  On January 17th of 2024 I ordered 3 custom blinds on website: www.stevesblindsandwallpaper.com my order number is *******. I was provided with an estimated ship date (ESD) via email. That ESD was 1/29/24. I have not heard from this company since this email I received with my ESD. I tried responding to email & no response. Their phone numbers in their ESD email are all disconnected. See numbers below. ************** ************** I need a way to get in touch with this company or I will be calling my bank to do a charge back since I have NOT received my 3 blinds.

  Business response

  02/24/2024

  A refund will be submitted for your order

  Customer response

  02/25/2024

  Why are they submitting a refund to me? I am willing to wait for my order if I get the blinds by end of March. Please confirm if they are able to complete my order & ship to me by end of March. 

  Customer response

  02/25/2024

  Are you able to complete my order and ship to me by end of March?

• Initial Complaint

  01/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased $2300 worth of custom blinds in 8/28/23. It was shipped in installed in 11/2023. Several items have has major manufacurer flaws. One items was replaced and several others have continued to have problems that render them non-functional. Another blind was agreed to be replaced by email but now they have not responded to emails and website and phone number are not functional.

• Initial Complaint

  12/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Per compliant number ******** filed one month ago, *****'s Blinds told you that they have or will send out replacement parts to fix the mistake they made in my shutter order. They said they are willing to send out replacement parts, but never did. I refuse to allow *****'s Blinds to charge my CC over $2772.00 when they ignore me and LIE.They will never send out replacement parts because the terrible company that they ordered the shutters from has stopped making them, therefore although they say they will send out replacement parts, I doubt they ever will.The original complaint (********) should not have been closed. Please open another complaint against *****'s Blinds. As soon as they send out replacement parts, I will close the complaint, NOT *****'S BLINDS OR THE BBB. Thank you ***************************

  Business response

  12/20/2023

  After so much time and energy, we have decided to refund you for your purchase, even though you have the product.  

  Thank you enjoy your holiday

   

  StevesBlinds

  Customer response

  12/21/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***************************

• Initial Complaint

  11/20/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Order #C1425317 Placed order for blind on 10/29/23. Item arrived on 11/10/23. The product is defective. The pull cord for the blind did not work. We want our money back. The production time for a new one is too long to wait and they are cheap and if a second one falls apart straight from the manufacturer we don't want it. We want a correctly operating blind that we paid for and didn't get. *****'s needs to pay for merchandise return. Give us our money back and quit playing return games on defective items. Stop using junk manufacturer. I also will be contacting Atty ********************* about your business practices. Video evidence was sent to *****'s.

  Business response

  12/01/2023

  We sincerely apologize for the difficulties the customer is having.  We offered the customer a remake or a new blind from a different manufacturer.  If there was a cost difference we would be happy to give credit for the original blind as well as sell the new blind at cost.  We will provide an in store credit to the customer if he wishes to wait and order at a later time.  Our products are custom made and are not returnable.  We have been in communication with the customer about his product and have tried to assist them in either reordering or having a lifetime in store credit. 

  Customer response

  12/01/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]This is a complete and utter untrue statement, by this company.  I was never ever told I would be getting a blind from a different manufacturer and nothing and if their was a difference in cost they would cover it. No one ever told me about that. I received a message from someone, no name just *****'s blind and a message that ask for a video for proof it was defective which I email to their customer service.   A couple of days later I got an email after I contacted them to find out whats going on. They got the video. I again got a short message no name just *****'s that said we contacted our manufacturer. That is all it said.   After obviously getting message from BBB  I got formal letter with sales rep ***** number as there is no ***** for customer service just message and wait. Days. The email said the manufacturer has given us a ship date of Nov 30, 2023. I still have no proof of that but the marlarky about having a new blind made from a different manufacturer and they cover cost was never ever offered to me. It's untrue. Still waiting on our replacement blind to replace the defective one they sent me.
  
  Regards,
  
  ***************************

• Initial Complaint

  09/15/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered a set of ***** shades from *****'s Blinds and Wallpaper on 06/25/2023. On Juy 12th I recieved an email that they were unable to fulfull the order until an unknown time. I called ***************** and was informed that they could not get the material and was offered to look at other brands on their website for what color. The agent then told me that the brand would be the same price as I had paid. After several calls and emails were my color choice was much more than I had already paid, I canceled the order. July 26th I was told that my money would be refunded. I have called and emailed. As of yet, the money has not been returned to me. The order total is $231.95.

  Business response

  09/15/2023

  We apologize for the delay and the inability to fulfill your order.  Your order has been refunded, and depending on your credit card company it may take up to one billing cycle.  We appreciate your patient.  Thank you for being a Steves customer.

  Customer response

  09/21/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  The business has resolved the issue and consider this complaint resolved.

  Regards,

  ***********************

• Initial Complaint

  06/22/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Horrible customer service. I was initially given a quote for shipping a month out from purchase. I patiently waited until estimated ship date... we are now nearly 3 weeks out from initial estimated ship date and I keep getting the run around. I am told there were backordered parts for the blinds and that they would be shipped out the beginning of this week... has not occurred. When I call I just continue to be told "we don't have an update at this time." I am just wanting money back at this time so I can order elsewhere and they are saying they have requested this from the factory but cannot guarantee cancellation. What a joke of a company.

  Business response

  06/22/2023

  We apologize for the delay.  There has been and will probably continue for the near future production delays.  The order was sent to the factory for production.  There was a material shortage.  When the material comes in the product is put into production.  That is why we state we have to confirm cancellation with the factory.  All blind vendors are experiencing the same issues.  We are more than happy to confirm cancellation and refund.  We have had mutiple dates that were given for the material to be delivered and that is why we are transparent to our customers.  Unfortunately that often is a problem because it looks like we are giving the customer the run around which we are not.  We have offered other products and redi shades until the order can be fulfilled.  Again we apologize for all the issues.

  Thank you

  Steves blinds

• Initial Complaint

  04/18/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I Field a complaint last month against *****'s Blinds with BBB. Complaint *********** where the business agreed to replace the shutters at their cost and i quote: "We have offered to provide a replacement selling to her at our cost". I accepted their offer and based on that BBB closed the case. since then, I have been trying unsuccessfully to g replacement confirmation with no response uo till today where they requested $180.00 to replace the shutter. I believe they planned that all along to close the case and cheat the system although they admitted they made a mistake and asking me to to $180.00 to do the correct measurment.I need full, or partial refund for minimum of $250 ( cost of adding a different frame to my windows to fit the shutters. No replacement is accepted anymore.

  Business response

  04/18/2023

  As previously stated and also stated by customer we offered to sell  at our cost a replacement shutter.  We have paid for material made shutter to her specifications paid for shipping.   We are offering once again to sell her a new shutter at our cost. That is an offer we stand by which we want to assist the customer.  We are here to assist the customer she has the shutter it is installed. If she needs something different we will sell a new one to her at are cost. 

  Customer response

  04/19/2023

  Better Business Bureau:
  

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  

  
  Why should I pay for their mistakes? and they played with wording . when they said at our cost, this means they are paying for it not ME. 
  I have already wasted close to $500 on this nightmare and willing to settle for a partial refund. 
  If their cost is $180 ( as they claimed ) and I paid $497.45.... they will still make money .

  I will ONLY accept either full refund of $497.45 or partial refund of $200 (in this case i can use the money to add frame)
  

  
  Regards,
  
  *******************

  Business response

  04/21/2023

  The customer has the shutter installed. We state on our website they are custom made.  I have offered to sell at our cost a replacement. There is nothing else to say.  

  Customer response

  04/24/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  The business failed to point out the section where they notify clients (me) regarding the final measurement and states clearly the final "Actual" measurement of the product . they did the opposite , they confirmed my measurement & dimensions for the final product .

  Cannot be refunded when custom ONLY IF IT IS THE CUSTOMER MISTAKE NOT THE BUSINESS MISTAKE.

  I have documented everything . Legal fees costs the business more ...  but, it is their call.

  
  Regards,
  
  *******************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩