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Review from Kenneth A
1 star02/01/2024
HORRIBLE! I called to cancel my father-in-law's subscription because he passed away. They're charging a $10 cancellation fee. I'm not cancelling because he simply doesn't want it anymore. I'm cancelling it because HE DIED. Classless!
TV Weekly Magazine Response
02/05/2024
Our Sincere condolences on ******************** passing.While our standard processioning fee for cancellation is $10.00, we do try to make accommodations when appropriate. Per your comments, the $10.00 processing fee has been waived. A refund check should reach the listed billing address in the next ***** business days. Kind regards,************ ********** ServicesReview from Ellen W
1 star01/27/2024
I have completely lost faith in the Better Business Bureau when they can rate TV Weekly an A+ business by not including customer reviews, which are always tales of woe. This is a business that should be prevented from operating, since it is a complete fraud. I will never believe BBB again.TV Weekly Magazine Response
02/05/2024
Hi *****,We're sorry to hear you're dissatisfied with TVW!While we can't speak to your complaints about the BBB- you'll need to contact them directly- we'd be happy to check your TVW account details and address any service issues you may be experiencing!Our support team can be reached at ************.Kind regards,************ ********** ServicesReview from Lynn L
1 star12/26/2023
My father was sent an offer with his name on it for ***** a year. When I called to get it for him, I was told it was only for new subscribers only. This is for a 87 year old man. How ridiculous is it that you send an offer and then try to charge him $73 dollars. Bait and switch if you ask me.TV Weekly Magazine Response
02/06/2024
Hi ****,We sent the below response to you on 01/09/24, but never got a response:"Hi ****,I'm so sorry to hear you were given bad information by our customer service center! Since your dad's subscription expired in September, he definitely qualifies for this offer. If you like I can set you up with a callback to get his subscription set up. If you prefer to call back at your convenience, I've noted your account as well.I would like to revisit this issue with the agent you spoke to in the first place. Would you mind sharing with me roughly the date you called and the phone number you called from?"In reviewing your father's account, you have since renewed at the $29.95 rate.If there is anything else we can assist with, please do let us know! Our support team is available at ************ Kind regards,***************** regards,************Review from Peg C
1 star07/21/2023
Service it totally hit or miss! for the last 6 issues, 2 have been on time. IF they arrive, it is a week or more late!TV Weekly Magazine Response
12/13/2023
Hi Peg,It sounds like your issues were getting held up in transit with the ***** Our mailed magazines are shipped **** days prior to their issue date, which allows plenty of time for a timely delivery from the ***** We do show that a repeated delivery issue complaint was passes to the **** back in July and that no more misses were filed to your account after that. If delivery issues ever crop ** in the future, please do let us know by reporting the miss at ************, or by logging into your account at www.tvweeklyhelp.com, as this 1)enables us to track problem areas and 2)ensures your subscription is properly credited. Kind regards,************ TVW Support.Review from Helen C
1 star07/16/2023
I have missed a delivery of my publication for the second time in a row. 4 weeks with no TV guide. (NOT the first time for missing deliveries!!) I called the newspaper. They claim NO control over this delivery -as it is managed by a 3rd party. They give me the phone # to TV Weekly. TVWeekly claims they will contact the paper-if not delivered within ***** hrs I will be credited. So.. that 're-delivery' NEVER happens. WHERE is the publication? In the trunk of the 'carrier'? Perhaps he is selling them out of his truck for a bit of extra $$? The newspaper claims it is the responsibility of the 3rd part agent (TVWeekly). TVWeekly claims it is the responsibility of the newspaper. That leaves ME.. the disgruntled customer in middle and clearly with no opportunity for a resolution. All I want if the biweekly delivery of the TVWeekly. As far as I know my subscription has been extended many times due to credit. What good is that if I cannot get the delivery?!!TV Weekly Magazine Response
12/13/2023
Hi *****,It looks like you've since switched over to **** delivery, but for past edification, when a miss report is filed into our system on a newspaper delivered subscription, two things happen: 1) a report regarding the missed issue is automatically sent to the paper, along with a request for redelivery, and 2) the *** subscription is atomically credited with an additional two weeks of coverage. We partner with the paper on delivery, but they are a separate organization over which we do not have direct control. The expectation is that the missed issue will be redelivered within ***** hours, but this cannot be guaranteed, which is why the compensatory credit is atomically applied to the *** subscription. Kind regards,*************** SupportReview from Genna Z
1 star06/15/2023
This company sends out invoices to people who are NOT customers and have NO affiliation with them. The invoices are designed to look like you are a recurring customer and need to pay the bill.TV Weekly Magazine Response
12/13/2023
Hi Genna,Like many businesses, we often send order offers to potential new customers. These forms are labeled as subscription offers. Any time a form is returned with an indication that the recipient doesn't want to receive future offers from that publication, their information is added to our 'Do not mail' list. Kind regards,************ TVW SupportReview from Sheryl S
1 star06/01/2023
I was a customer until May 2023 and then had issues with TV Weekly letting my carrier know that I had paid my renewal. This resulted in a missed issue. TV Weekly said they would start sending my copy by mail but it would take a few weeks. By then I would have missed 5 weeks of the guide.The customer service is terrible -- esp on a holiday weekend, and there is no follow-up after asking for a Supervisor. I called 4 or 5 times and every time the call dropped off. They don't have enough help.I was paid in full for the next ************** charged me $10.00 to cancel. What a racket! I think this company is horrible. I would give 1/2 a star if possible.TV Weekly Magazine Response
12/13/2023
******,We're sorry to hear about your difficult delivery experience!While we partner with newspapers across the country on delivery, they are separate organizations over which we do not have direct control. The expectation is that a reported missed issue will be replaced within ***** hours, however as this cannot be guaranteed, the associated TVW account is automatically credited with an additional 2 weeks of coverage when a miss report is filed. Regarding a switch to mail delivery, this can take 10 full business days to process. This is because our magazines are mailed at least 10 business days prior to their issue date, so depending on when you request the switch, one or two issues are currently in transit.If you ever wish to come back as a subscriber, our support team can be reached by email at ********************************************* or by phone at ************.Kind regards,************ TVW SupportReview from Michael H, L
1 star05/26/2023
I have been a customer for quite a few years, I haven't received a hard copy since March 6, 2023. I have contacted you every two weeks, Yes, they keep extending my subscription but no hard copy in other word you are not giving (sending the hard copy for delivery) and contacting the Wichita Eagle has not worked. At this time please send a full refund through all of the extensions . To ********************************* **************************************** ********************* *****. As the BBB I am asking you to send this to the correct department since my information does not give that information.TV Weekly Magazine Response
11/28/2023
Unfortunately, ****************** never sent a cancellation request directly to **. Per the request here, a refund dated back to 05/26 has been issued. A refund check should reach ****************** in the next ***** business days. The refund amount includes credits for all missed issues and dates back to May. Regards,TVW SupportReview from J. A.
1 star04/30/2023
I've been a customer for quite a few years. I haven't received a hard copy since the middle of February. I know it's available online, but a paper copy is so much handier and preferred in my case. I appreciate that they keep extending my subscription, but I'd much rather have the magazine in hand.TV Weekly Magazine Response
05/16/2023
******,We're sorry to hear you had such extensive delivery trouble while on newspaper deliver!Our records show you switched over to mail delivery and that your first mailed issue would have been the 05/14 book!We hope you have a better delivery experience with mail delivery, but if you have any more trouble, our support team can be reached at ************.Kind regards,************Customer Response
05/17/2023
Thank you, I did receive the May 14th edition. Just for the record I never requested it to be mailed, But anyway, I did call and the woman I spoke to said I would not be paying for postage until I renew in October. Hopefully not retroactively. I would kind of like to know what the problem was-my newspaper or at your end. It had worked so well for years.Thank you again for your help, ***************************Review from J. H.
1 star04/01/2023
Our TV Weekly is delivered by GR Press delivery person and every now and then we get missed on an issue. Since the magazine is now issued with 2 weeks information we have been missed on 2 issues but when you call they credit you with one week. Missing 2 issues means we are without the guide for one month, but the credit is only for 2 weeks. The subscription we paid for was 52 weeks but will receive only 50 weeks.TV Weekly Magazine Response
05/16/2023
Hi *****,With our two-week book structure, when a miss is reported in our system, a report is filed and the associated subscription is automatically credited with an additional two weeks of service. The most recent miss reflected in your TVW account was reported on 03/05. On that date, your TVW subscription received an additional two weeks of credit applied to your account to compensate for the miss. This credit is issued automatically and it ensures our customers receive the amount of coverage warranted by their subscription term.Kind regards,************Customer Response
07/02/2023
We missed another issue on 6-25-23 and they put it in writing that they are only going to credit our account for one week, which is what they have been all along, but telling you they extend the subscription 2 weeks.You have accepted their statement above and have done nothing to follow up.
Customer Review Rating
1.19/5stars
Average of 31 Customer Reviews
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