ComplaintsforTV Weekly Magazine

• Initial Complaint

  04/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ibpaid for this year and I only recieved 1 magazine. I have complained to the company, they always blame the post office! I just recieved a month old issue after complaining to them yet again, which I believe is on purpose to be spiteful- my post office is very efficient and wonderful, I know they are not at fault, all my other mail is delievered in a timely fashion! I would like a full refund!

  Business response

  04/11/2024

  Hi *******,

  As previously explained we are having delivery trouble with your entire region.
  
  The magazines are shipping out on schedule- which is already as early as they can be mailed without negatively impacting listings- and they are reaching the regional **** sorting centers within a couple days, also right on schedule. (Please note that these regional centers are not your local post office branch, but the central hub through which the mail must transit to get to your local branch.)
  
  They are then getting stuck at these regional facilities.
  
  While we'd typically expect them to move through a regional **** sorting center in 3-5 business days, tracking shows the magazines are reaching these centers and are 1) bouncing within the facility for an extended amount of time before eventually shipping out or 2) the are scanned in into the facility, are tracked for several days, and then go off the radar of the digital tracking system.
  
  To know a magazine has departed the regional center, the final scan line would be expected to read "Logical Delivery Event".
   
  The lack of this scan, combined with the fact that the books are reaching you so late, indicates that the magazines are, eventually, getting shifted by hand, which is why their electronic tracking is incomplete.
  
  For your review, enclosed at the end of this response is the tracking data from your most recent magazine mailings.
  
  Please know that we have taken every step available to counteract these issues: we have filed miss reports with the ****, submitted Ongoing Delivery Problem Complaints, and have issued Publication Watches, but none seem to elicit improved delivery service.
  
  The most likely scenario, so far as we can tell, is that the **** sorting facility itself is experiencing machinery or infrastructure issues which are causing extreme delays and backlogs.
  
  While this is less than ideal, it means we don't expect these delays to be permanent.
  
  In the interim, we have three courses of action available to us: we can put your account on hold for 4-6 weeks, in the hope that this gives the **** time to sort the delays out; we can leave your account active and issue a second publication watch on the account, through which the **** will track the movements of your specific mailings for the next 30 days; or we can proceed with cancellation.
  
  Please let us know how you would like to proceed.
  
  To help with viewing in the meantime, digital copies of your magazine have been made available at www.tvweeklyhelp.com.
  
  Again, we are very sorry you are experiencing such delivery issues. We are working to do everything we can on our end to get this issue resolved.
  
  Kind regards,
  
  ************
  
  Job: TVWeekly-2024-03-31 (#******)
  Internal Job: 2024-03-31
  Drop: Royal Oak 3/18/2024 12:00:00 AM (version 1)
  Estimated Delivery: 03/19/2024 - 03/30/2024
  Delivery Address:
  *******************************
  ******************************
  ************************
  Scans:
  3/21/2024 10:19:15 AM: ********* ** 614 (CONTAINER POSSESSION (SV/IMDAS))
  3/21/2024 11:00:42 AM: ********* ** 614 (CONTAINER LOAD (SV))
  3/22/2024 11:59:55 AM: ********* ** 614 (APBS - INCOMING PREF)
  3/22/2024 2:56:46 PM: ********* ** 614 (BUNDLE NESTED TO POSTAL CONTAINER (SV))
  3/23/2024 4:51:53 AM: ********* ** 614 (CONTAINER LOAD (SV))
  3/27/2024 12:55:55 AM: ********* ** 614 (CONTAINER LOAD (SV))
  3/28/2024 10:07:44 AM: ********* ** 614 (CONTAINER UNLOADED (SV))
  3/28/2024 12:59:14 PM: ********* ** 614 (APBS - OUTGOING PREF)
  3/31/2024 10:39:05 PM: ********* ** 614 (APPS DUAL INDUCTION - OUTGOING PREF)
  4/4/2024 4:07:23 AM: ********* ** 614 (APBS - INCOMING PREF)
  4/4/2024 4:07:40 AM: ********* ** 614 (APBS - INCOMING PREF)

   

  Job: TVWeekly-2024-04-14 (#******)
  Internal Job: 2024-04-14
  Drop: Royal Oak 4/1/2024 12:00:00 AM (version 1)
  Estimated Delivery: 04/02/2024 - 04/13/2024
  Delivery Address:
  *******************************
  ******************************
  ******, ** 61455
  Scans:
  4/4/2024 1:36:50 PM: ********* ** 614 (CONTAINER POSSESSION (SV/IMDAS))
  4/4/2024 1:54:37 PM: ********* ** 614 (CONTAINER LOAD (SV))
  4/5/2024 12:47:11 PM: ********* ** 614 (APBS - INCOMING PREF)
  4/5/2024 12:47:54 PM: ********* ** 614 (APBS - INCOMING PREF)
  4/5/2024 2:12:33 PM: ********* ** 614 (BUNDLE NESTED TO POSTAL CONTAINER (SV))
  4/6/2024 4:45:24 PM: ********* ** 614 (CONTAINER UNLOADED (SV))
  4/8/2024 3:59:18 PM: ********* ** 614 (APBS - PRIORITY INCOMING)
  4/8/2024 4:04:16 PM: ********* ** 614 (APBS - PRIORITY INCOMING)
  4/8/2024 6:01:08 PM: ********* ** 614 (MPBCS CHUNKY MOD - MANAGED MAIL)

• Initial Complaint

  03/09/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  have not received my tv weekly on time for 2 months are more. I have called them, but once again no delivery. They blame the post office. Post office says they aren't receiving them.

  Business response

  03/19/2024

  Hi *******,
  
  Were sorry youve had such a rough delivery experience of late.
  
  Unfortunately, you are not alone. Weve seen a dramatic spike in missed or late issues out of ******** these past several months. Available tracking data of the magazines confirm that the books are leaving our production facility on time, reaching the regional **** sorting facilities in ******** within several days, and then being held up in transit at these facilities, sometimes for nearly two weeks.  For reference, we typically see magazines move through **** regional sorting centers in 2-5 business days. So, while it is likely quite true that your local post office isnt receiving the books or getting them quite late, its also true that TVW is mailing the magazines out on schedule. In fact, we mail them as early as possible, without negatively impacting the time-sensitive content of the magazine.
  
  As typical escalation complaints with the **** were not seeing improvement on deliveries in your area, weve recently joined the ****s new **************** Network. Within this system, we are now able to submit Publication Watch requests directly to the ****.
  
  With this, an escalated flag is placed on your subscription for 30 days and the **** monitors the movements and delivery of your subscription more closely than a regular mailing. Such a watch was filed on your behalf on 03/08/24.
  
  It is quite possible you will continue to experience delivery trouble on your account as the**** works to root out the cause of the delays in your region. If you continue to experience delivery trouble beyond the 04/14 book, please let us know.
  
  We appreciate your patience, and we are working hard to resolve the postal delays you are experiencing!
  
  Kind regards,
  
  ************
  Manager, ********** Services
  

  Customer response

  03/19/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  *************************

  Customer response

  03/19/2024

  I am not settling until I start receiving my TV WEEKLY THAT i PAID FOR.

  Business response

  03/20/2024

  We sent the following to the customer yesterday in a separate email,

   

  "Hi *******,
  
  We respond via your BBB complaint, with the below, but wanted to follow up with additional information here, so that your mailing details would not be included via the BBB webpage.
  
  BBB response:
  
  Were sorry youve had such a rough delivery experience of late.
  
  Unfortunately, you are not alone. Weve seen a dramatic spike in missed or late issues out of ******** these past several months.Available tracking data of the magazines confirm that the books are leaving our production facility on time, reaching the regional **** sorting facilities in ******** within several days, and then being held up in transit at these facilities, sometimes for nearly two weeks.  For reference, we typically see magazines move through **** regional sorting centers in 2-5 business days.So, while it is likely quite true that your local post office isnt receiving the books or getting them quite late, its also true that TVW is mailing the magazines out on schedule. In fact, we mail them as early as possible, without negatively impacting the time-sensitive content of the magazine.
  
  As typical escalation complaints with the **** were not seeing improvement on deliveries in your area, weve recently joined the ****s new **************** Network. Within this system, we are now able to submit Publication Watch requests directly to the ****.
  
  With this, an escalated flag is placed on your subscription for 30 days and the **** monitors the movements and delivery of your subscription more closely than a regular mailing. Such a watch was filed on your behalf on 03/08/24.
  
  It is quite possible you will continue to experience delivery trouble on your account as the **** works to root out the cause of the delays in your region.If you continue to experience delivery trouble beyond the 04/14 book, please let us know.
  
  We appreciate your patience, and we are working hard to resolve the postal delays you are experiencing!
  
  Kind regards,
  
  ************
  Manager, Subscriber Services
  
  As a few additional points of information, while magazines do not have unique tracking numbers that are logged from start to finish as the magazines move through the ****, partial tracking is available,  Below youll see the tracking date for your 03/17 issue.
  
  Job: TVWeekly-2024-03-17 (#******)
  Internal Job: 2024-03-17
  Drop: Royal Oak 3/4/2024 12:00:00 AM (version 1)
  Estimated Delivery: 03/05/2024 - 03/16/2024
  Delivery Address:
  ***************************
  ****
  ******************
  
  Scans:
  3/7/2024 4:37:05 PM: SCF *********** ** 625 (CONTAINER LOAD (SV))
  3/7/2024 7:50:27 PM: SCF *********** ** 625 (CONTAINER LOAD (SV))
  3/7/2024 7:51:08 PM: SCF *********** ** 625 (CONTAINER LOAD (SV))
  3/7/2024 9:47:01 PM: SCF *********** ** 625 (CONTAINER POSSESSION (SV/IMDAS))
  3/7/2024 10:46:52 PM: SCF *********** ** 625 (CONTAINER LOAD (SV))
  3/8/2024 12:07:33 AM: SCF *********** ** 625 (CONTAINER UNLOADED (SV))
  3/8/2024 11:43:15 AM: SCF *********** ** 625 (APBS - INCOMING PREF)
  3/8/2024 1:12:38 PM: SCF *********** ** 625 (BUNDLE NESTED TO POSTAL CONTAINER (SV))
  3/9/2024 5:52:25 AM: SCF *********** ** 625 (CONTAINER LOAD (SV))
  3/9/2024 4:03:53 PM: SCF *********** ** 625 (CONTAINER UNLOADED (SV))
  3/9/2024 7:50:52 PM: SCF *********** ** 625 (CONTAINER LOAD (SV))
  3/10/2024 8:59:12 AM: SCF *********** ** 625 (CONTAINER UNLOADED (SV))
  3/18/2024 8:31:46 AM: SCF *********** ** 625 (APBS - INCOMING PREF)
  
  
  As you can see, the magazine left our production facility on 03/04. It reached the **** sorting facility in Springfield on 03/07. As of 03/18, it had yet to depart this location. We know this as departure scans typically read Logical Delivery Event
  
  Unfortunately, the magazines are not electronically tracked beyond the regional **** centers, so no further tracking data is available.
  
  Finally, we are not able to mail issues outside of our regular bulk mailings, so mailed replacement issues are not available.
  
  To help with viewing in the **************** copies of our 3 national books are available at www.tvweeklyhelp.com.
  
  Kind regards,
  
  ************"

   

  The magazines are being sent out. Tracking data shows they are being held up in transit with the ****. To work to counter the delays in her region, we've joined an entirely new network to access further **** escalations for issues such as hers. A pub watch within said system is active on her subscription. There are no other steps we can take at this time.
  

  Customer response

  03/21/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]I have received 1 tv weekly 5 days late. Not satisfied until I get them on time.
  
  Regards,
  
  *************************

• Initial Complaint

  02/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Not receiving TV Weekly magazine on time. Sometimes it comes 4 to 5 days late and 5 of the times it has not came at all. I call the company, they say it was mailed on time. I don't believe it. I argue with them, they say it was sent.. I just want the ** weekly on time. This is total BS !!!

  Business response

  03/19/2024

  Hi *******
  
  Were sorry youve had such a rough delivery experience of late.
  
  Unfortunately, you are not alone. Weve seen a dramatic spike in missed or late issues out of ******** these past several months. Available tracking data of the magazines confirm that the books are leaving our production facility on time, reaching the regional **** sorting facilities in ******** within several days, and then being held up in transit at these facilities, sometimes for nearly two weeks.  For reference, we typically see magazines move through **** regional sorting centers in 2-5 business days. So, while it is likely quite true that your local post office isnt receiving the books or getting them quite late, its also true that TVW is mailing the magazines out on schedule. In fact, we mail them as early as possible, without negatively impacting the time-sensitive content of the magazine.
  
  As typical escalation complaints with the **** were not seeing improvement on deliveries in your area, weve recently joined the ****s new **************** Network. Within this system, we are now able to submit Publication Watch requests directly to the ****.
  
  With this, an escalated flag is placed on your subscription for 30 days and the **** monitors the movements and delivery of your subscription more closely than a regular mailing. Per your recent delivery experience, a Publication Watch request has been filed with the **** on your behalf.
  
  It is quite possible you will continue to experience delivery trouble on your account as the **** works to root out the cause of the delays in your region.If you continue to experience delivery trouble beyond the 04/28 book, please let us know.
  
  We appreciate your patience, and we are working hard to resolve the postal delays you are experiencing!
  
  Kind regards,
  
  ************
  Manager, ********** Services

• Initial Complaint

  01/27/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We haven't received a copy since the double issue on January 7th. Our subscription is good until ******

  Business response

  02/05/2024

  This appears to have been a single missed delivery, which was not previously reported to us directly.

   

  Customer reports they receive the 01/07-01/20 issue.

  We've marked their 01/21-02/03 issue as missed, have credited the account with an additional two weeks of service, and have notified the **** of the delivery error.
  

   

  No report has been issued relating to the 02/04 issue.
  

  Customer response

  02/05/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***************************

• Initial Complaint

  01/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Calling the listed phone number one MUST enter a phone number to get past the first step of the machines. This is part of the problem.STOP ALL Malings Opt OUT We are tired of the hassle.

  Business response

  02/05/2024

  Customer is not in our system as a subscriber. Per comments here, their name and address have been added to our "Do not mail" list for future offers. We show no records of past attempts to reach us.

   

  Please allow 5-6 weeks for the stop to fully go into effect.
  

• Initial Complaint

  12/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Horrible delivery service since you went bi weekly 2 missed deliveries and 3 late deliveries I am a disabled senior so I have limited options I have called and gotten nowhere I get 3 other weekly periodicals with no issues My mail person watches for my mail so the problem is all you

  Business response

  02/06/2024

  *****,

   

  We're sorry to hear about your delivery trouble!

  We've reviewed your account records and do see several recent misses on file, for which your account has been credited.

   

  An Ongoing Delivery Problem report was passed to the **** at the end of December 2023.

   

  We're not showing that any misses have been reported since this ODP was filed. If you are still having delivery trouble, please let us know! Our support team can be reached at ************.
  

• Initial Complaint

  11/30/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Since March of 2022, I have reported 10 problems for either late delivery or missed delivery to TV WEEKLY by opening Support Tickets and all they do is keep extending the subscription expiration date. On November 18, 2023, I called their subscriber support phone number and requested that my subscription be canceled. They refused to cancel the subscription. I then open a Support ticket requesting that my subscription be canceled and that I receive a refund for the remainder of my subscription. Today I noticed that they closed the ticket without informing me why they closed it so I called them. Again today, they refused to explain why the ticket was closed and refused to cancel my subscription.

  Business response

  12/13/2023

  Hi ******,

  The below response was sent to your 11/18 online ticket submission,

   

  "******,
  
  Our apologies for the delayed response.
  
  We do see an Ongoing Delivery Problem report was filed on 11/18/2023.
  This puts a flag on your account for the ***** From there, the **** can
  go into their records and examine the issue. In most cases, this action
  is enough to resolve the delivery problem.
  
  Wed also like to review your delivery information to make sure the delivery issue does not stem from there.
  
  Is
  
  *******************
  54 *******
  ********, ** 10956
  
  your correct delivery address?
  
  If not, please let us know by replying directly to this email.
  
  If you still wish to proceed with cancellation, let us know with a direct reply to this email."

  We did not receive a reply.

  When you reached back out on 12/06, in our online ticket followup, we reiterated that the above response had been sent your way, but had not had a response, and then let you know

  "Per your comments in your most recent ticekt, your TVW account has been
  cancelled and refunded for all unsent issues, with the processing fee
  waived.
  
  A check for $75.62 should reach you at the above address in the next ***** business days."

  This reply did not elicit a response from you either.
  

  We did our best to honor your expressed wished without receiving confirmation responses from you.

  As of 12/06, your TVW account has been closed. Your 12/17 issue was already in transit at the time of cancellation, but beyond this issue, no more copies of TVW will be sent your way.

   

  Kind regards,

  ************

  TVW Support
  

   

  If you did not receive the above mentioned ticket responses, which would have come through to your as emails, we suggest you check the spam/filter settings on your email account.

   

  
  
  

  Customer response

  12/18/2023

  Better Business Bureau:

  I have received the refund check from the business in reference to complaint ID ********, and I now consider this complaint resolved.

  Regards,

  *******************

• Initial Complaint

  11/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  11/19/23 ISSUE OF TV WEEKLY NOT DELIVERED WITH FRIDAY SUN/TIMES.I CALLED TV ***************************** SAID THEY WOULD CONTACT CARRIER & HAVE THEM REDELIVER. DID NOT HAPPEN IN TWO DAYS. I CALLED AGAIN & THEY SAID THEY WOULD RESUBMIT REQUIST FOR DELIVERY. AGAIN, DID NOT HAPPEN. I CALLED AGAIN AND ASKED THEM TO JUST U S MAIL ME THE MISSING ISSUE. ******** SAID THEY ARE NOT SET UP TO DO THIS. THERE WAS NOTHING MORE THE COULD DO!! I THINK THIS IS VERY POOR SERVICE TO THEIR CUSTOMERS. I AM CONSIDERING DROPPING MY SUBSCRIPTION.

  Business response

  12/13/2023

  Hi ***,

  Your 11/19 miss was recorded into our system when you first reported it on 11/19.
  
  When a miss report of a newspaper delivered *** subscritpion is filed into our system two things happen: 1) a report regarding the missed issue is automatically sent to the paper, along with a request for redelivery, and 2) the *** subscription is atomically credited with an additional two weeks of coverage.
  
  We partner with the paper on delivery, but they are a separate organization over which we do not have direct control. The expectation is that the missed issue will be redelivered within ***** hours, but this cannot be guaranteed, which is why the compensatory credit is atomically applied to the *** subscription.
  
  As a part of  our delivery arrangement with the paper, we are only able to contact them one time regarding each missed issue- this ensures the lines of communication stay clear and that neither team is bogged down with repeated reports on the same problem.
   
  While we understand and sympathize with the frustration of a missed issue-it's why we post the national books at www.tvweeklyhelp.com- once that original report is filed in our system and thus passed to the paper, repeated reports on the same missed issue will not generate further action.
  
  If you continue to experience delivery trouble with the paper, **** delivery is also available, though it is not eligible for the newspaper subscriber discount. If you would like to make the switch to mail delivery, please let us know.
  
  Kind regards,
  
  ************
  Subscriber Services

  Customer response

  12/15/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,  I WOULD THINK FOR GOOD CUSTOMER RELATIONS TV W WOULD JUST U S MAIL ME THE MISSING COPY, NISTEAD THEY CONTACTED THE ***** DELIVER TO "RE" DELIVER THE COPY.  WHERE ARE THEY SUPPOSED TO GET A COPY TO REDILIVER?? NOT GOOD!!
  
  *****************************

  Business response

  12/18/2023

  Newspapers are sent bumper of excess issues to so that they have the capacity to redeliver missed or damaged issues. We are not able to mail replacement issues due to the time sensitive nature of the magazine.

• Initial Complaint

  11/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I called my local TV Weekly phone number on November 5, 6, 7 to report a missing issue. I was assured I would get a PDF. None ever came. I was assured my carrier would deliver the magazine. None ever came. I was assured I'd get the issue from corporate. None ever came.Since this is a biweekly, I will have to wait until November 19 for my next issue. It's a great inconvenience.

  Business response

  11/28/2023

  *****,
  
  Were sorry to hear about your delivery trouble!
  For a couple points of policy clarification, when a missed delivery of TVW occurs, several things happen in our system automatically: 1)the miss report is recorded in your account record, 2) a copy of the report is passed to the **** or ****************, depending on the method of delivery your subscription utilizes, and 3) your account is credited with an additional two weeks of coverage.
  With newspaper misses, a request for redelivery is passed to the paper. While the expectation is that the paper will redeliver in ***** hours, the paper is a separate organization, and as such, we do not have direct control over their delivery policies or practices. This is why credit is automatically issued.
  
  For USPD delivered accounts, the miss report is passed to the **** to alert them to the delivery error. Credit is automatically issued here as, due to the time-sensitive nature of the magazine, we are not able to mail replacement issues.

  
  Regarding access to PDFs, it sounds like there was a miscommunication!We have PDFs of our 3 national books available at www.tvweeklyhelp.com. While not an exact substitute for local listings, the national books provide general TV guidance as well as access to the same great article and puzzle content.

  
  Well never email PDFs out- the files are too cumbersome and the local editions are not designed to be utilized in a digital format.

  
  Per your complaints, weve done a thorough review of your account records. The 11/05/23 miss is the only one on file for all of 2023 and your subscription was indeed credited with the automatic additional two weeks of coverage to compensate for the miss.

  
  If you experience any misses in the future, we strongly encourage you to report them, either by phone or our website, as this allows us to track delivery errors and ensures your subscription is properly credited.  
  
  Kind regards,
  TVW Support

• Initial Complaint

  11/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Former subscriber to TV weekly. Now receive calls almost EVERY single day. Called on 11/3/23 to ************ and spoke to ****. Asked to have our record removed from the database, and DO NOT CALL us again. It's not rocket science, and spent almost 30 minutes on the phone - they could not remove us. They wanted to have someone call us back - that is unacceptable. I asked to talk to a supervisor, and was on hold another 10 minutes, to which she said that someone would need to call us back.

  Business response

  12/13/2023

  Our sincere apologies for this situation.

  We passed your comments on to the management team at our support center, and it seems a programing glitch within our auto-dial program was flagging your number repeatedly for calls.

  Our IT team has taken a look at the program and corrected the issue, and your information is now firmly listed in our 'Do not contact list'

  Again, our sincere apologies for this situation. We appreciate you bringing it to our attention so that it could be corrected.

   

  Kind regards,

  ************

  Subscriber Services
  

  Customer response

  12/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***********************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩