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Business Profile

Credit Card Processing Services

North American Bancard
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for North American Bancard's headquarters and its corporate-owned locations. To view all corporate locations, see

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North American Bancard has 5 locations, listed below.

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    Customer Review Ratings

    1.9

    Average of 61 Customer Reviews

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    Review Details

    • Celina N

      Date: 07/09/2025

      I strongly caution any small business owner from using Merchant Awareness / National Bankcard / North (formerly North American Bancard) for credit card processing.They withheld my credit card sales revenue for over 45 days in violation of a contract promising next-day deposits and never notified me. I only discovered the issue after reviewing my bank statement. No alerts, no emails, no messages in the processor portal, and even during a sales call from their team, no one mentioned my account was flagged.When I contacted customer service, I was transferred repeatedly for hours, hung up on twice, and eventually given inconsistent and false explanations. One rep claimed my account was flagged for not submitting documents but later admitted no documents were required. It was a fabricated excuse.Though they claim to be based in ********, my calls were clearly routed overseas most likely to a call center in *****, based on the strong accents and background noise. The communication was difficult to understand, and no one took accountability or showed professionalism.Even after I received the funds (only after I pushed), I was never sent the written explanation or contract I had requested. Their handling of the situation was evasive, disorganized, and completely lacking in transparency.I was left stressed, financially strained, and deeply disappointed. This is not a company I would recommend to any honest business owner.

    • Kamal F

      Date: 06/06/2025

      We've had an outstanding experience with NORTH as our payment processor, and our local sales representative, *****, has been nothing short of fantastic. Their services have significantly streamlined transactions at our Automotive and Tire Center, and Lube shops. NORTH offers reliable, efficient payment solutions that make day-to-day operations smoother and more secure. ******* and his team’s dedication and expertise stand out. He’s always available, proactive in addressing our needs, and provides insightful recommendations tailored to our business. His professionalism and attentive support have made a noticeable difference in our operations. We highly recommend NORTH and ******** for any business seeking top-notch payment processing services. Their partnership has genuinely elevated our customer service and operational efficiency.

      North American Bancard

      Date: 06/16/2025

      Thank you for the great feedback! We're glad to hear that North and ****** **** have made a positive impact on your operations. We appreciate your recommendation and look forward to continuing to support your business.

    • Drew B

      Date: 06/06/2025

      When we first started our relationship with North, we had a really good onboarding experience with **** ******. Our Relationship Manager, ***** *******, has been nothing short of fantastic. He's always calling to check in every time we need something from him. He is extremely responsive. We really enjoy working with ****** biggest annoyance with working with the North team is that they have way too many departments and different emails between paymentshub, Pay Anywhere, North American Bank card, North, various *************** emails, two ** team emails, etc. I think it's really challenging to navigate the servicing experience and if it weren't for *****, I really wouldn't know where to send most of our communications. We also had lost one merchant account and it's the only deployment issue we had thus far (given we do have limited retail experience with them), but they sent out three faulty terminals in a row to a merchant resulting in us losing the account. Otherwise, everyone I've worked with on the team has been great, especially *****!

      North American Bancard

      Date: 06/09/2025

      We truly appreciate your feedback! Its great to hear your experience with **** and ***** has been so positive. We understand the challenges you've faced with communication and are working to simplify that experience. Thanks for your continued support!

    • James E

      Date: 06/05/2025

      The Team at North all do a great job from the *** support to the Tech side of the business. They are always helpful and willing to listen and come up with an answer to all my questions I ask .

      North American Bancard

      Date: 06/09/2025

      Thank you for the great feedback! We're glad to hear our team from *** support to **** has been helpful and responsive. It's our goal to always listen and provide the answers you need. We appreciate your continued trust!

    • Jason L

      Date: 06/04/2025

      Great company and attention to detail, with support that is top notch.

    • Tania E

      Date: 06/04/2025

      Great company to work with. The are helpful and work hard to provide any services when needed. ************* is very helpful; Tech support has never let me down. Always working to keep their customers happy. I have had the continued pleasure working with ***** *****. He is prompt and helpful. Always responds to my emails when I ask for assistance.

      North American Bancard

      Date: 06/09/2025

      Thank you for the kind words! We're so glad to hear you've had a great experience with our team — especially with ***** ****. We’re proud to provide reliable support and truly value your continued partnership!

    • Jerry F

      Date: 06/04/2025

      We've had an outstanding experience with NORTH as our payment processor, and our local sales representative, *****, has been nothing short of fantastic. Their services have significantly streamlined transactions at our Automotive and Tire Center, and Lube shops. NORTH offers reliable, efficient payment solutions that make day-to-day operations smoother and more secure. ******* and his team’s dedication and expertise stand out. He’s always available, proactive in addressing our needs, and provides insightful recommendations tailored to our business. His professionalism and attentive support have made a noticeable difference in our operations. We highly recommend NORTH and ***** for any business seeking top-notch payment processing services.
      Their partnership has genuinely elevated our customer service and operational efficiency.

      North American Bancard

      Date: 06/09/2025

      Thanks for the feedback!

    • Secure Card Services V

      Date: 06/04/2025

      Great support and service, *** our *** really goes above and beyond.

      North American Bancard

      Date: 06/09/2025

      Thank you for the kind words! Were so glad to hear Amys support has made a difference. We appreciate your feedback!

    • Jerry F

      Date: 06/04/2025

      We've had an outstanding experience with NORTH as our payment processor, and our local sales representative, Jameel Akel, has been nothing short of fantastic. Their services have significantly streamlined transactions at our Automotive and Tire Center, and Lube shops. NORTH offers reliable, efficient payment solutions that make day-to-day operations smoother and more secure.
      Jameel Akel’s and his team’s dedication and expertise stand out. He’s always available, proactive in addressing our needs, and provides insightful recommendations tailored to our business. His professionalism and attentive support have made a noticeable difference in our operations. We highly recommend NORTH and Jameel Akel for any business seeking top-notch payment processing services.
      Their partnership has genuinely elevated our customer service and operational efficiency.

    • Susan W

      Date: 05/06/2025

      they beat our current processors rate, amazing customer care, helpful sales team

      North American Bancard

      Date: 05/13/2025

      Thanks for the feedback! We're glad we could beat your current rate and that our team made the process easy and helpful. We're always here if you need anything.

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