ComplaintsforTaylor Chevrolet

• Initial Complaint

  05/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Today, 5/4/2022 I received a call from ***********************. She co-signed for me a car last year in August, 2021. In December, I was involved in an accident that totaled the car out. My insurance company paid most of the money to the lender ***************** Because I did not have GAP insurance, I was informed by ************** that I did have ****************** and that I would have to go back to my dealership (Taylor Chevrolet) and they would handle the remainder of the payoff. In January of 2022, I purchased another vehicle through Taylor Chevrolet and at this time, I did not need a co-signer. I was told at that time, that I didn't need to put down any cash and that the balance of what was owed **************, would be paid by Taylor Chevrolet by *************************. Today I received a call from *********************** stating that ************** contacted her and said she would be garnished $400+ for fees that were accrued by her (me because she was the cosigner). I just so happened to be at Taylor Chevrolet getting an oil change today when she contacted me and after I left the service department, I went over to see my dealer that had sold me the car (*************************). He did a little research and informed me that because ************** did not receive the check from the ****************** until March of 2022, the time that had lapsed was my responsibility and that I had to pay it. He told me at that time that I should have been checking with them regularly or paying them until the check was received. I was never informed that I should contact the financial institution after January to see if they had received their check. I knew that they had received the check from my insurance company because that was done during the purchase of the car in January. I paid my last car payment to Ally as informed to do by my insurance company (Liberty Mutual) and *****. When I drove off in January with my new vehicle, I was informed by ***** that I was all set, nothing else needed to be done.

  Business response

  05/06/2022

  Taylor Chevrolet has been trying to reach out to ********************************** and her co signer, ****************************.  As a courtesy, we are offering to pay the remaining due on the pay-off of *******************' vehicle. It is our intent to help her out in this difficult situation, but we have yet to reach her. We have left multiple messages on voicemail as well as in text to both individuals. We value her business and wish only to do best by her. For further questions or information, the team here at Taylor Chevrolet remain available. 

  Customer response

  05/10/2022

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]

  Taylor Chevrolet has tried to reach out to me and **************.  ************************* on Thursday and ***** on Friday.  ******* text message was that she would be in the office until 6 that day and not back until Monday. I did not respond to ***** because he was very adamant (raising his voice) saying that they WOULD NOT PAY the interest that had accrued because Ally did not get their payment until March, on Thursday and I was out of town for the weekend.  ************** went in to see ***** yesterday but she was not there.  She did speak with ************************* and someone else.  They said that the issue would be resolved by Wednesday of this week. ***** told me in January that they would pay Ally the remainder that was owed after the insurance company paid their share, but Ally did not receive their payment until March.  I need to see a written receipt in order to accept the resolution. I left a message for ***** this morning and I'm waiting to hear from her.
  
  Regards,
  
  *****************************

  Business response

  05/11/2022

  I spoke with ***************************** yesterday afternoon. I made sure she was aware that we are going to be paying the balance due, that her co signer, **************************** had come into our facility and we got the total amount due from her.  I also gave ********************************** the phone number for our Pre Owned Sales Manager, *************************** direct phone number here at the dealership so that she would have available contact to him. ******************* told me she would give us until Thursday to get back to her. 

  Customer response

  05/12/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *****************************

• Initial Complaint

  12/02/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a Kia ****** from this dealership August 12, 2021. I've had two oil changes since that time (free of charge) the last one was October 2021. Two weeks after the oil change the light came on stating I needed another one. I voiced my concern at the dealership service department. Monday night the car just shut off on the freeway. I had it towed to my house (which cost me $50). I contacted the dealership on Tuesday and was told to have it towed it to them by someone in service. This tow cost me $107. I tried to contact the person that sold me the car, but was told that he didn't have anything to do with the car at this time and to call service. The person I dealt with in service (******) first was not available. Up to this point I had no idea that they had my car. I asked for the service manager and was informed he was out. I finally received a call from ****** and was informed that they DO NOT SERVICE *** cars (they sold this car to me). Now I have to have it transferred to a Kia ******* Today is Thursday and I'm catching rides to the ******* Metropolitan Airport, where I work. No one is contacting me and I'm in such a bind. How can this be and the car has not been in my possession 6 months. How unfair. Where do I go from here?

  Business response

  12/03/2021

  The customer's concern is a defect and is covered by *** under a special policy. Her vehicle was towed to ****************** in **** for the repair. We will check with her to see if she was offered alternative transportation.

• Initial Complaint

  07/11/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Providing you with as much information as possible is difficult with limited characters...I started typing the specifics and ran out of space!!!! My car is leaking, A/C roaring, USB not working, rotten egg smell from vents. Since there are "no loaner cars in the whole state" I can not get this fixed. I NEED TRANSPORTATION TO WORK!!!!! This is A LEASED 2021 TRAX WITH 5000 MILES!!!!!! There is now MOLD in my floorboards, I get nauseated and dizzy from the awful smell from mold, mildew and rotten eggs!!!! My shoes are ruined from water running down my foot pedals!!! I have called service, GM financial and GM corporate with NO HELP.

  Business response

  07/12/2021

  We will reach out to Ms. ******** in an effort to assist her with her concerns. 

  Customer response

  07/15/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 15643747, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  I do not see an offer above to try to resolve this issue...just more excuses. I understand the shortage and was more than willing to work with my dealership. This is a new 2021 car and should not have so many issues. I tried diligently to contact them for any kind of help. I took my car in and was greeted abruptly and given no other options. I felt they should have worked with me but nothing. I left my name and number with "*******" and heard nothing for 2 weeks. I got no response from them, even after my many calls to GM financial and GM corporate. Only after I filed here did I received 4 calls the next day. One of those calls started with amazement that the BBB would even take such a claim! As suggested by GM my car was, at that point in time, at an alternate dealer (Southgate) that could assist with my many concerns. That dealer looked at, diagnosed and fixed my car in 2 1/2 days...as opposed to the 2 week minimum at Taylor. Then when I picked my car up yesterday I was questioned by Southgate as to why Taylor called and interrogated them about my car. I left a message yesterday with my dealer rep and still have had no return call. Thankfully my car is fixed, but no thanks to Taylor and their subpar almost insulting treatment and customer service. As far as I am concerned my car is fixed so the issue is resolved but not by "my dealership" They still have done nothing!
  
  Regards,
  
  ****** ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩