ComplaintsforMetropolitan Property Management Company

• Initial Complaint

  08/23/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I reside in a Condo and the *** is through Metropolitan Property Management Company. I have work order request dated 7/21/2021 work order #******. It reads garage door service required/metal stabilizer cracked and broken. Nothing has happened since 7/21/21 as I have called several times for assistance left at least 3 voice messages and no return call. I'm just seeking some guidance in moving this work order further and ensure my garage door get's fixed as at the moment it is not fully operational. Thank you!!!

  Business response

  09/02/2021

  To Whom It May *******************

   

  In response to your organizations latest letter to my company. As with past letters the information youve been provided is not complete. First and foremost MPM just began managing ********* ******************************* April 1, 2021. Secondly, the customer complaining is not an owner within the community. However for your records this concern was addressed the first day it was brought to MPMs attention but there is a process that must be taken. A work order was placed requesting a contractor inspect the door (a copy of the attached work order was mailed to the homeowner July 21, 2021), the contractor made an evaluation and supplied us a bid to replace the door. Since the bid is over the allowable amount MPM can approve without Board authorization, it was forwarded to the Board for their approval, which was received on Wednesday, August 25, 2021. The door has been ordered by one of our vendors and will take six weeks to receive.  

   

  Unfortunately we must also note as some individuals may fortunately be unaware of the hardship all companys are having with respect to labor, obtaining supplies or deliveries of materials that are backordered from the manufacturer.

   

  Thank you.

   

  Sincerely,

  MPM

  ***************************

  President 

  Customer response

  09/02/2021

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  1. My wife and I own the property; however yes only her name is registered with the association. Not once has anyone raised that as an issue in the 16 years we have lived here.  I have left 4 messages with the office and also personally visited MPMs office regarding this work order.   None of our calls have been returned and when I visited the office I was promised a return phone call which we never received.    We have went a full month with zero communication from MPM.   In the meantime we are inconvenienced with not using our garage door as the contractor from FJF said door should not be used it's not safe.     

  2. We realize there are challenges in the current environment and are understanding of all that.   The pure absence of any contact in over 30 days should not be acceptable to any customer.    We learned this work has been approved & assigned a timeframe via this Better Business Bureau communication.  We have lived in this community since it was built in **** and never once have we been late on our association dues - and this is the service we receive in return.  

  
  Regards,
  
  *****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩