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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I received a call from the fraud department regarding my debit card on June 26. There was fraud involved and they quickly cancelled the card. I left a message with customer service to get a new card issued to me that same day. I have never received a replacement debit card. It has been 3 weeks since I got the call from the fraud department. This is not the first time choice one bank has done something like this to me.Business response
08/05/2022
We responded to our customer's concerns during our telephone call August 4, 2022. They are free to share the results with you.
Sincerely,
***********************
Customer response
08/05/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
07/07/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Choice one charged me a series of OD fees over the holiday weekend. 7 to be exact. Not willing to waive any of them.. even though I got a $35 fee for ****.. wow what a profit they made. Also another one for $35 for $8. Total was $89 of money that I over **** my account with and they collect over $200 in FEES.. further more.. once I deposited CASH they hit me with another OD that was pending wow. They are legitimately making broke people more broke. No human compassionBusiness response
08/03/2022
Good morning,
We attempted to respond to our customer by phone on August 2, 2022, and email on August 3, 2022.
We were unable to leave a message as the voicemail was not set up and have not received a response back from the email.
Sincerely,
***********************
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Contact Information
Business hours
Today,Closed
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | 9:00 AM - 12:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.