ComplaintsforSerra Chevrolet

• Initial Complaint

  01/26/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 7-25-23 my daughter and I went to the dealership looking to lease/ buy a new/ used suv, (trail blazer). Dealer ***************** came out to assist then took us inside to run my credit to see if I could even get a lease. Because I didn't have a vehicle to trade in, ********** asked about my finances and how I intend to pay the "down payment", inorder to get a vehicle. I happen to share why I was in the market for a vehicle and what had happen for me to loose my last one. Unfortunately I was recently in a car accident and my 2016 ***** Captiva was "totaled out" by my insurance provider. The $7,000 I received from my insurance I gave to *********, in "good faith" in hopes of getiting the vehicle I wanted, in the price range and features I wanted.So on 8-18-23 when *****************, the dealer, sent for me to come up to the dealership to get my SUV, he **** me at the door to esort me over to my used ********************************************************************************************** to a desk to sign some paperwork. This time I wasn't fortunate enough to sit at ************** desk to sign these paper, he was too busy trying to secure the deal with the couple at his desk. I asked questions about the discerpencies and inaccuracies I saw throughout the sales contract and he had no answer just continued to shift the papers on me to sign.After leaving with the vehicle and realizing what documents I actually signed and those questioniable. This is where the controversy arises and the breach in contract. By asking for and demanding a "down payment" is considered "trending" and its discrimination if they "dealer" don"t require the same amount for the down payment, usually, at all times, from all customers.

  Business response

  01/29/2024

  ***************************** put $7,000 down for her down payment (in her email to BBB, ***************************** said that was the amount she received from her insurance company).  We sell ***** vehicle's a year - Over ***** are financed, all with different amounts of  down payments.  Not sure what the customer is asking on this one?

• Initial Complaint

  10/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a new truck in April and was told that the missing seat and heated steering wheel chips would be in in June or July. It is now October and they do not have any idea when the chips will be in.

  Business response

  11/21/2022

  GM will notify the customer when the parts are available to fix his vehicle.  I did look up today to see if there's a current fix from GM, and as of today, there's not.

  Customer response

  11/21/2022

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  ************

• Initial Complaint

  03/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  To whom it may concern: This complaint is in regards to mislead information given to me regarding my leased vehicle that was purchased with Serra Chevrolet in Southfield ******** from salesman "*****" , who originally contacted me regarding when would my vehicle lease would expire and that the dealership needed vehicle due to the chip shortage due to Covid-19. This was back in the month of October 2021, my husband and I went to speak with ***** who originally helped me with the vehicle 2019 Equinox which I still have. My lease was to expire this month March and I was very interested in turning it in and get another vehicle which was the new Blazer. My husband and I took it for a test drive and loved. ***** told me that I wouldn't be able to get the vehicle which I didn't understand because he's gotten me in the 2019 vehicle I currently driving. My husband and I left the dealership disappointed and somewhat confused, one hour later ***** called me and said come and get my car/vehicle which I was under the impression it was for the Blazer that I had test driven earlier. I went the dealership without my husband and started signing some paperwork, but I didn't realize or understand that it was to finance the 2019 Equinox vehicle that I already had! And did not have any intention on financing the vehicle that I already had, I was under the impression that I was signing for the Blazer that test drove. ***** then stated which also didn't sound correct AT ALL, ***** stated that I would receive the title in about 6 weeks??? And that it wouldn't come in a secretary of state envelope but it would come in an envelope that would look like junk mail???????!!!!! Again that didn't sound correct or sit well with me. I finally did receive the title which did come in a Secretary Of State envelope, why would ***** mislead me that way?? And be totally dishonest with me when he called me and told me to come and get my car????!! Is there something that can be done?? Please help me.

  Business response

  03/22/2022

  We've been trying to get hold of **************** to gather more information, customers will not call us back

  Customer response

  03/22/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  Lovely ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩