ComplaintsforHuron Law Group, PLLC

• Initial Complaint

  04/15/2024

  Complaint Type:

  Billing Issues

  Status:

  BBB unable to locate business

  More info

  Paid over $2000. It was all taken in fees for a debt settlement program. Cant get answers. Cant get callbacks and have a zero balance with them after paying all this money. with no debt settlement taken care of

• Initial Complaint

  11/09/2023

  Complaint Type:

  Product Issues

  Status:

  BBB unable to locate business

  More info

  Received notification from settled ** that my payments are behind. Not working on settling all accounts they said they would need more money because they have to make sure they get the fee's 1st. Canceled program and they told me that they are not refunding my remaining balance.

• Initial Complaint

  10/13/2023

  Complaint Type:

  Billing Issues

  Status:

  BBB unable to locate business

  More info

  I hired Huron in 2017/2018 to consolidate my debts, negotiate settlements, and help me start fresh. I just learned that three accounts, all through ********** are showing as delinquent, and still active. Huron did not fulfill their end of the bargain. They also encouraged me to cash out my 401(k) to make (1) payment of fees owed Huron, and make payments to creditors. Bottom line, I wound up wit significant tax implications.

• Initial Complaint

  04/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Huron claimed they could help settle debt and save me money, stated this is a "hardship program". Original amount of debt they're asked to settle is $11,743 after I removed several accounts for lack of action even though I had forwarded settlement offers the creditor sent to me. The 4 accounts that remain were settled at $6,314.02 and the company charges a fee of 25% of the original balance totaling $2,935.75 so this adds up to $9,249.75 owed. On the surface this shows a savings of $2,493.23. Huron has already taken $2404.21 in fees ($605 to the Better Life Plan, which is not optional, $140.80 in another recurring fee, $202.32 for settlement reviews, $1166.09 for retainer fees and a $290 enrollment fee). Assuming no further settlement review fees or retainer fees, and assuming I maintain the $665 monthly payment they are requiring, the debt should be settled in 13 more months ($9249.75-1904.34 already paid to creditors=7345.41. Divided by 665-(55+12.80 in monthly fees)= ***** months) This results in another $881.40 in fees. Take the savings of $2493.23 and subtract $2404.21 in fees already paid and subtract $881.40 in future fees, and it turns out I am paying $792.38 more than if I had just paid the creditor the full amount owed. Despite this loss, the company is insisting the program won't end for 20 months. When questioned, Huron customer service associated become hostile and management (escalation) is promised but never calls back to explain what the fees are for and why the payments would continue for an additional 7 months. The company failed on their promise to save money on the debt and are instead costing almost $800 more. The whole time I've been in the program I've received settlement offers from creditors that are equal to or better than the ones reached. There were also settlement offers sent for accounts that I ended up removing due to lack of attention. Huron is charging insane fees for work they are not doing and failing to deliver on their promises.

  Business response

  05/09/2023

  We have made multiple attempts to contact the client, left multiple messages, and emailed the client in an attempt to reach her to resolve the complaint.  We would like the opportunity to explain her account and our fees.  We also believe that since all her accounts are settled and there is no longer a risk of litigation, the client could benefit from cancelling her legal club membership, which would shorten her program.  Please contact ** and request a manager at your earliest convenience.

• Initial Complaint

  02/01/2023

  Complaint Type:

  Product Issues

  Status:

  BBB unable to locate business

  More info

  Huron Law group sells a program for helping people with debt. I and my husband signed up for the program and put approximately 12 debts into the program. We have been in it long enough that they have taken over $5000 from my checking account. I make 2 payments to them a month for $283.41. Some months I was not able to make a payment, some months additional payments were made to cover the amounts to pay the bills entered into the contract.Today I noticed that 2 payments were taken out within 2 days. I did not approve both of them to be taken out. I called Huron and told them my paydays are the 15th and last day of the month and to please set up payments on the 15th and first to ensure there was always money in my account to cover the charge. I thought the money I was sending them was being used towards my bill.I called them to ask them to refund one of my payments. The told me they would when it cleared. I then asked them to share with me the progress of paying my debts down and what I have left in my savings account with them. The said I was negative! And that they've paid less than $900 on my bills!I asked "where is the other $4000?" They said "fees!" I told them to cancel my plan immediately. the rep said, "You 90% won't get your refund back since you're cancelling". I told her I was contacting the BBB. They are stealing money from unsuspecting people, while telling them they are paying their bills.Please do something about this. I cannot afford an attorney to recoup anything I lost. I told them today that was money I could have paid towards bills. I asked, "Aren't you a law group?" She would not confirm.This is an absolutely fraudulent practice. I have been duped, as I'm sure many others are right now. Please stop them

• Initial Complaint

  01/27/2023

  Complaint Type:

  Order Issues

  Status:

  BBB unable to locate business

  More info

  My wife and I started this "program" with Huron Law Group about 5 years ago. Been paying +$400 a month. In total we have paid them around $19,000, for 5 or so accounts. They settled and paid the first few lower accounts in the first year. Since then they have been "negotiating" the remaining accounts. They settled another, and we were playing off the settlement. We are now going on our 5th to 6th year and they are jerking us around with lies and deceit. They told us with the last one we could pay $+700 a month to settle it or extend 6 more months. We chose extend. We now made what we thought was our final payment and are being told they never settled it. That CC is still sitting at around the full balance, now in collections! We checked the *** website where our money goes before they take it, and that shows some unbelievable amounts of "fees" and "retainer fees" that vary in amounts. The "retainer fees" vary from $20 - $1,700". Not to mention we were not advised of any of these fees especially a varying retainer fee! With the money we have paid we could have taken care of this ourselves instead of paying hundreds if not thousands in fees to Huron. They customer service reps don't really know what's going on and can't get a supervisor on the line ever. We are done with this c*** and want our money back that was not paid directly to our debt. This is unacceptable! We wanted to make a better life, a debt free life, for our family! Per other reviews, this seems to be a pattern. How we see it, This is nothing more than theft.

• Initial Complaint

  11/03/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I begun with them to helped me to my credit card , they advice me to stopped payment with some credit not pass one month payment with just minimum payments with zero interest, they charge me twice a month for total $873.24 until I stopped them at September,2022 totals of $6312.68 took from me , they settle one credit with %50 of my owe :$3621 without email I accept the offer And start to hit my score and give me wrong consulate and refuse mail me to all information for that sattle just they put number at their system , also I had money from them and they said you dont have money and your balance zero and dont send my another credit cards not working with me that effect me to deal with my credit , my point they hit my excellent history with no late payment and they charge me $1807.48 for 25% plus another charge I dont know how they add it as: +2% charge from whole amount & 27 monthly for office lawyer I dont use it and they said it is free& $10 For each payment took from my bank that was free , I complain them for just said sign and make not clear and took money more than should be , I ask for my money back , thanks

  Business response

  11/14/2022

  We have investigated the client file and spoke to the client on several occasions. Our investigation determined the client was billed correctly for the services provided.  He is correct that we billed and collected $1,807.48 for the one account we settled for him, which saved him approximately $3,621.  We did not charge for any of his other accounts that were not settled and he was cancelled pursuant to his request.  The client was 8 months into an estimated 56 month program and was on track with his program when he canceled. The client was advised of, and agreed that he understood, that a debt relief program like ours will likely cause a negative impact on credit.

   

  The fees for legal services are for a third party prepaid legal club product not charged by Huron Law Group that the client authorized to be taken from his account.  Those fees were collected by *****************, not Huron.  All fees, including the legal club fees and bank fees, were discussed and signed for in the client's enrollment agreements.  If client is seeking a refund of legal club fees, he should contact ***************** at ************.  If client is seeking a refund of his banking fees, he should contact his escrow company/bank, CFTPay, at **************.  

   

  Sincerely,

   

  Huron Law Group

  Business response

  11/29/2022

  The client received a full breakdown of all fees and charges by email from a client services supervisor on October 18th, which also included a copy of his signed agreement where he agreed to the fees that were charged, and a copy of the settlement obtained for him for which he was charged.  If the client would like to verify the numbers, he may contact his third party payment processor, CFTPay, and log into his account to see a ledger of all drafts, charges, fees, and payments to creditors.  Our fees are charged only after we obtain a settlement, the client accepts a settlement, and at least first payment on the settlement was completed (in this instance, our fee was charged after the final payment to the creditor). All these conditions were met.  The client's acceptance of the offer was done online by the client on April 28th at about 6pm.  That acceptance was completed by the client through his unique login and included his IP address in the system logs. From our investigation, our fees were charged properly pursuant to the signed agreement and we fulfilled our obligations concerning the approved settlement.

   

  Sincerely,

  Huron Law Group PLLC

  Customer response

  11/30/2022

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear:

  I dont accept offer Via email , however you said proved via log in which not correct only prove should do as email to confirm ,same email from me I reject second offer from discover via email.

  second , I want to see break down for my paid to your company as cent cent with prove paper .

   Thrid , I called two company for refund one of them just charge little charge for money buy another company they dont have power to charge me or refund as they said your company charge me not them . 
  fourth , I need prove paper for all payment to settle credit and how much I have money left ?

  fifth , I want you to send all my credit card you not respective me that I can deal with mr some of them cancel my credit because you power attorney.
  
  *****************************

• Initial Complaint

  08/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  To whom it may concern, I was told when I signed up for this company that my credit score would go down in the next 3 To 6 months then they would send bulk payments to both my credit cards and my credit score would go back up. The salesman aka employee also joked about you don't plan on making a big purchase in the next 3 to 6 months. After numerous numerous calls to this company, being hung up on numerous times when I asked to talk to a supervisor due to every employee giving different information. I was not even aware in 7 months they didn't contact one of my credit cards until I received a letter from a collection agency. I called Huron Immediately and emailed them a copy. Approximately a week later I called to see if they had contacted this creditor and was advised they had not and would be around 03-2023 before any contact is made. I expressed my concerns to the false information this company has continued to protray and was told I am so sorry. That is it. My final straw with this company and there misinformation was when I called the collection agency whom advised I will be sued. Called Huron Law Group and was told there wasn't enough money in my account. As of today's date they have taken from me $4,802 also there $59 monthly fee which was told to me was Huron Law Firms fee. This company has only paid 4 payments of $400 to one of my debtors. Leaving $4,402.00 in MY account. I called two weeks ago to cancel this service like I was told I could do when I signed up at no cost to me. I was told they were going to send both creditors paperwork. I would be issued my refund. I called today and spoke with Kaponya an employee of this company and was told I do not get a refund that that was Hurons Fees and I still owed more company fees. I asked what company fees and how much are they. Kaponya advised it doesn't say and they told me I could quit this program at anytime and no charges to me. She said you are right. I am requesting my full refund immediately!

  Business response

  08/04/2022

  We have investigated the client's complaint and determined that there appears to be several misunderstandings about our services that were most likely caused by a third party referral company upon enrollment.  We have reached out to the client to discuss her complaint.  The issue is being addressed with the referring entity and the client will receive a substantial refund of fees charged.  We have reached an agreement with the client to resolve this complaint.

   

  Sincerely,

   

  Huron Law Group PLLC

  Customer response

  08/05/2022

  I want to thank ***** for a quick response and this account has been settled. Thank you

• Initial Complaint

  07/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  i tried contacting Huron law group multiply time at multiply emails and phone number either no response or site or number no longer available. 'm no longer interested in their services, cannot discontinue the auto transfer from my bank account without 1st contacting them and as stated above no contact, at my **** end - is there any recourse to my dilemma.

  Business response

  08/10/2022

  We reached out and spoke to the client, and ensured he had correct contact information for our service team.  We provided an update on his accounts, settlements, and sent him documents pertaining to each.  We are sorry for the miscommunication and will work hard to keep your program on track.  Please feel free to reach out if you have any questions.  If you are unsatisfied, you may cancel without penalty at any time.

   

  Sincerely,

   

  Huron Law Group 

  Customer response

  08/11/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. 

  ******* Fionda <*****************************> 1:40 PM (4 hours ago)
  
  
  to me, *******, *****
  
  
  
  
  
  
  
  
  
  Hello,
  
  Thank you for taking the time to speak with me today.  Here is the follow up email detailing what steps are being taken, as promised.
  
  I have setup your account for cancellation as requested as you intend to settle and payoff your accounts on your own at the recommendation of your lawyer friend. 
  
  The settlement agreements for the active settlements for your Rise and Net Credit accounts are also attached.  As mentioned, these agreements are between you and the creditor and as long as you continue the payments as outlined, the creditors will honor the settlements and the debts will be resolved.
  
  Your bank account will no longer be drafted.
  
  As discussed please ensure to resolve the BBB complaint.  I have included the BBB case number for your reference.
  
  COMPLAINT INFORMATION:
  
  BBB Case # ******** - Huron Law Group, PLLC
  
  If you need any further assistance, please reach out to me.
  
  Thank you,
  
  ******************, Client Services Supervisor
  26711 ************************************************************************ 48033
  ***************************** | Phone:************** | Fax: **************
  See more reviews on 

  Regards,

  *******************************

• Initial Complaint

  02/04/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I hired this company over 2 years ago, I signed a contract for $372 a month, they told me not to worry about anything, they would handle all of my debts!!!! Too good to be true, not once did they tell me that they were involved with their own financial institution, I had to go to court over a credit card that had never missed a payment until they got ahold of it. I had to keep them informed , I even got a lower payment for settlement.Now, I have been on SS since ****, I have never had to file taxes, not once did they tell me that I would receive a ****, now this year I have received ****s for the previous year. This company has ruined me, and their guarantee of $372 a month for 4 years was all bullshit! I paid them almost 2 full years, and now I am in their financial institution paying $100 more a month for 59 months instead of 48. I was told that my questionnaire would be posted upon leaving, just another lie!!!

  Business response

  02/08/2022

  We are very sorry you were not satisfied with our services and would like an opportunity to respond and address your concerns.  We are not affiliated with the financial institution you took a consolidation loan from and we take no referral fee. You were referred to a consolidation loan company because you expressed interest in the loan and desired to use it to graduate early from Huron's debt relief program. The loan was entirely optional.  However, because you sought and obtained the loan, Huron was able to utilize the loan proceeds to settle your accounts, resolve a lawsuit on favorable terms, reduce your overall debt, and graduate you from our program.  We have no control over the terms of the loan you sought and received, including payment terms.

  As we disclose in both our retainer agreement and verbally upon enrollment, the settlement of debt may lead to taxable income. You may be able to avoid some or all of the tax from your **** by filing Form 982 showing insolvency--please contact a tax professional for more information.  We are sorry that this came as a surprise.

  Although we disagree that we mislead or lied to you, we understand that you are frustrated, and we would like to work with you to resolve your complaint.  When our manager spoke to you, it appeared you were not interested in working with us to resolve your complaint.  If that changes, please contact our client services manager, **************, at ************.

   

  Sincerely,

   

  Huron Law Group PLLC

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩