123 Customer Reviews
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Review from Ira W
1 star03/18/2024
My wife purchased 6 pieces of art and about $4500 worth of art on the ship. 4 pieces were supposed to be transferred to other frames and shipped to us. Those 4 pieces came unframed and these people claimed there is some code on the receipt that would indicate that they were unframed pieces, of course the code is a 4 character code and not understandable. They now want another $600 to frame the pieces. ****** this company and see what other people have to say.
Park West Gallery Response
03/20/2024
We apologize for any inconvenience that you may have experienced. If you would like to reach out to our ****** Services Manager at **************, she would be happy to discuss your concerns. Thank you.Review from robert t
5 stars03/12/2024
Wow bummer rating for Park West Gallery!!! What is up with that?I love my art, have loved the art auctions at sea in 2002, 2014, and 2023. Now love the weekend online auctions. The auctioneers make it entertaining and educational at once. When one of my pieces arrived not-quite-perfect I was referred to *************************** in Park West repair department and she sent me a shipping label, Park West paid for shipping both ways and sent it back to me perfect. What's not to love?Park West Gallery Response
03/13/2024
Thank you for taking the time to write this review. We truly appreciate the feedback. We are happy that you had a great experience with *********. We value your patronage and look forward to working with you again.Review from Edna Y
5 stars03/06/2024
Our consultant was extremely knowledgeable and attentive. **************** and delivery was exemplary.Park West Gallery Response
03/07/2024
Thank you for taking the time to write this review. We truly appreciate the feedback. We are happy that you had a great experience with *********. We value your patronage and look forward to working with you again.Review from Peggy V
5 stars02/21/2024
I ordered four pieces of artwork, framed, on board a cruise. The pieces are absolutely gorgeous. There was an issue with one of them (a small scrape and the canvas wasnt stretched properly. Due to the death of my husband around the time that I had received it, it was past the 30 day return window. I notified Park West via email and they responded promptly. They graciously accepted the return and went above and beyond to remedy the issue, even sending me a box with packing material to ship the item to them. ******* was very professional and a pleasure to work with. I will order again from Park West.Park West Gallery Response
02/22/2024
Thank you for taking the time to write this review. We truly appreciate the feedback. We are happy that your ************** Representative was able to resolve your concerns. We value your patronage and look forward to working with you again.Review from Teresa L
5 stars02/06/2024
We have purchased many pieces of artwork from ********* and always received high-quality work. One of our recent purchases was not framed properly and it took three times to get it right. That being said, *********************** on the Customer Support team was so gracious and helpful. He personally inspected the piece and sent me a photo, before shipping it back it back the third time. Things may not always be perfect - but Park West and its employees will do everything in their power to make it right!Park West Gallery Response
02/08/2024
Thank you for taking the time to write this review. We truly appreciate the feedback. We are happy that you had a great experience with the re-framing process and with your ************** Representative. We value your patronage and look forward to working with you again.Review from Yehodi S
5 stars02/06/2024
Id been waiting months for two items when I called Park West to ask what was wrong. Luckily, I was assisted by ****** who diligently worked on my case. I wont bore you with the details, but I will say that the matter was complicated and time-consuming. ****** never halted her efforts, however, and gave me regular updates. She was always polite and professional in her emails, and she always made me feel like a valued part of the Park West family. She personally confirmed that both items were on their way to my home, and I couldnt be happier with the way everything worked out.Park West Gallery Response
02/08/2024
Thank you for taking the time to write this review. We truly appreciate the feedback. We are happy that your ************** Representative was able to resolve your concerns. We value your patronage and look forward to working with you again.Review from Mike R
5 stars02/05/2024
Bought some artwork on a cruise. Awesome experiance. But one of the artwork came to ** with it not fitting in the frame correctly. Reached out to customer service, they sent info to have it picked up, and returned it looking outstanding. *********************** kept good communcation and clear instruction through the whole proccess. Great customer service! Thank you for that!.Park West Gallery Response
02/06/2024
Thank you for taking the time to write this review. We truly appreciate the feedback. We are happy that you had a great experience with the re-framing process and with your ************** Representative. We value your patronage and look forward to working with you again.Review from Tony B
5 stars02/02/2024
We purchased some art on a cruise last year. When one piece arrived, the frame did not seem like what we had wanted. Through interaction with *******************************, we were able to select the frame we wanted, get the art returned easily, and observe what the art would look like before it got shipped to us. Two other pieces were addressed in a similar manner and look great on our walls. Deylin was diligent, timely and very pleasant to interact with. We now have a process that will work well with any future purchases.Park West Gallery Response
02/05/2024
Thank you for taking the time to write this review. We truly appreciate the feedback. We are happy that you had a great experience with the re-framing process and with your ************** Representative. We value your patronage and look forward to working with you again.Review from Joe J
5 stars02/01/2024
Have had some questions about purchases. And a piece got damaged during transit by shipping co. Made contact with *************************** and all was taken care of. She kept in contact with me during the return, repair and the return back to us.High quality framing and packaging from Parkwest. We will definitely be return customers!!!Park West Gallery Response
02/02/2024
Thank you for taking the time to write this review. We truly appreciate the feedback. We are happy that you had a great experience with ********* and your ************** Representative. We value your patronage and look forward to working with you again.Review from Daniel B
5 stars01/25/2024
We have been PW customers since July and have made purchases first on a cruise, then online, and more recently at a VIP land event. We've received 12 out of the 16 in total purchased to date. Shipping damages will occur and have had on a few of ours. I've sent one back and had it reframed. I have one now that I will have done locally. I just got an email from Meivys that my new frame will be here within 10 days. The customer service has been outstanding! There are times it seems like it takeds a while to get a ahold of someone. It seems like they could use a few more reps at times but I know when I see ********'s email after I reach out, I know all will be taken care of quickly. Overall, we love how we are treated by all at PW from top to bottom. We've met many employees and haven't been disappointed in anyone yet.Park West Gallery Response
01/26/2024
Thank you for taking the time to write this review. We truly appreciate the feedback. We are happy that you had a great experience with ********* and your ************** Representative. We value your patronage and look forward to working with you again.
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