ComplaintsforUnited Federal Credit Union
Credit Union
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/28/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
United Federal Credit Union -CREDITOR HAS VIOLATED THE **** REGULATION V/ **** SECTION 623(A)(7).- DUTY TO PROVIDE THE CUSTOMER WITH WRITTEN NOTIFICATION ABOUT THE INSERTION OF NEGATIVE INFORMATION AFTER 30 DAYS OF ITS INSERTION. I HAVE NEVER RECEIVED SUCH NOTIFICATION FROM CREDITORS IN THE PAST OR PRESENT. IF THE CREDITOR FEELS THAT THEY HAVE SENT ME PROPER WRITTEN NOTIFICATION WITHIN THE LEGALLY ALLOTTED TIME FRAME ACCORDING TO FEDERAL LAW, THEN I AM REQUESTING A COPY OF THE CERTIFIED RETURN RECEIPT BEARING MY NAME AND SIGNATURE ON IT. IF THE CREDITOR CANNOT PRODUCE THE REQUESTED DOCUMENT MENTIONED ON TIME, I AM REQUESTING IMMEDIATE DELETION OR I WILL NOT HESITATE TO START LITIGATION TO SEEK MONETARY DAMAGES FOR NONCOMPLIANCE AND CIVIL LIABILITY.Business response
04/05/2024
April 5, 2024
Dispute Resolution Department
*****************************************************************************
Regarding: Consumer Complaint Case No. 21497624
We are responding to the above noted complaint.
United has submitted correspondence to Mr. ****** regarding this complaint. Mr. ****** should communicate with United directly and can contact us at **************.
Sincerely,
United Federal Credit UnionInitial Complaint
01/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Violation of the Fair Credit Billing Act.Business response
02/08/2024
February 8, 2024
Dispute Resolution Department
*****************************************************************************
Regarding: Consumer Complaint Case No. 21215944
We are responding to the above noted complaint.
United has successfully resolved Mr. ***** concerns.
We are happy to discuss any additional details with Mr. ***** He can reach us at ***************
Sincerely,
United Federal Credit UnionInitial Complaint
01/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Unresolved
The bank does not handle my mortgage loan very well. I set the direct mortgage payment with the Bank manager several times to withdraw the monthly payment from my Welsagargo account but still every month they make mistakes and my payment is not paid every month and they have to send it to the collection. Also, the bank has made several mistakes in all my accounts and I have requested an official audit because of all those errors that were conducted by this shady bank.Business response
01/26/2024
January 26, 2024
Dispute Resolution Department
*****************************************************************************
Regarding: Consumer Complaint Case No. 21158882
We are responding to the above noted complaint.
United has been in contact with Mr. ***** regarding this complaint. Mr. ***** should continue communicating with United directly and can contact us at **************.
Sincerely,
United Federal Credit UnionCustomer response
02/07/2024
Complaint: 21158882
I am rejecting this response because:The Marketing manager called and trying to offer me a gift card to buy a dinner which I felt this humiliation instead of apologizing and fixing the errors bank issues offering me a gift card. I also went to the branch trying fix the due date of a direct deposit withdraw from my Wellsfargo account into FCU mortgage account. The branch manger said the bank will not withdraw the mortgage if the dates fallen under weekend or national holidays, which it kind odd as this the first time I had this with any bank or mortgage companies. I also noticed that the bank charged me a late fee as well as charged me twice for mortgage of the month of January 2024. I also requested in writing via email to the branch a full audit to all my accounts and report to be send by mail to my address but no one confirming if they do so?
Sincerely,
*********************Initial Complaint
12/19/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
According to 15 U.S.C. **** (A)I have the right to 100% accuracy on my credit report.Inaccurate credit reports directly impair the efficiency of the banking system, and unfair credit reporting methods undermine the public confidence which is essential to the continued functioning of the banking system.Business response
12/25/2023
December 25, 2023
Dispute Resolution Department
*****************************************************************************
Regarding: Consumer Complaint Case No. 21027719
We are responding to the above noted complaint.
United has submitted correspondence to Mr. **** regarding this complaint. Mr. **** should communicate with United directly and can contact us at **************.
Sincerely,
United Federal Credit UnionInitial Complaint
11/07/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
Multiple requests sent in writing for original documentation of the loan from 11/1/2017. Loan number is ************ to be mailed out to me. As a consumer my requests have been ignored. Per the Fair Trade Practices act that is deceptive or practices affecting commerce.Business response
11/13/2023
November 13, 2023
Dispute Resolution Department
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Regarding: Consumer Complaint Case No. 20840600
We are responding to the above noted complaint.
United has made attempts to contact Ms. ******* to discuss this request, unfortunately, our attempts have been unsuccessful to date. Ms. ******* may contact United directly at ************** to discuss.
Sincerely,
United Federal Credit UnionInitial Complaint
10/23/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I sent a payment to a united fcu credit card electronically via chase bank and United said they never received the payment but ***** has receipt of payment. I submitted receipt of payment through the chase app and United won't accept itBusiness response
11/01/2023
November 1, 2023
Dispute Resolution Department
*****************************************************************************
Regarding: Consumer Complaint Case No. 20771819
We are responding to the above noted complaint.
United has successfully resolved Ms. ****** concerns.
We are happy to discuss any additional details with Ms. ****** She can reach ** at ***************.
Sincerely,
United Federal Credit UnionInitial Complaint
10/17/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
On 06/23/23 I financed the perchace of a off road use only non hwy registered vehicle with United Federal Credit Union. At time of perchase I had looked into insuring the vehicle myself but did not so since I new I would be traveling for work in ****** 6/21/23-10/31/23 during this time the vehicle would be locked in my home residence insured by my home policy. Apparently in the fine print of my loan contract it states I would have to provide full coverage insurance on the vehicle to secure the loan. UFCU waited 41 days to send me notice by mail stating this. They also sent two more notices by mail only. On 10/3/23 they put forced 1 year coverage *** insurance on my loan ( colataral coverage only) from Securian for *******. I was never notified of this except by **** mail that I did not recieve. As soon as I seen on my online banking this added to my loan I perchased my own insurance for ****** annually. Since 10/9/23 UFCU still has not refunded any of there force placed *** insurance on my loan. There also telling me they are going to charge me for the time the loan closed 06/23/23 till I provided insurance 10/9/23 $807.00 added to my loan spread over 12 months charging me intrest the whole time. I absolutely want this reversed and want UFCU be required to provide email notice to customers within 10 days when insurance is needed. Also UFCU is a bank not an insurance company, If I'm to be billed for Insurance it should from the insurance company not billed to my loan. Furthermore the *** insurance placed requires UFCU provide the tital to Securian for said colataral to be covered. So there trying to back charge me for insurance that would not even be valid. I have not provided tital to them yet as I'm still working In Alsaka and will not be a back in Nevada DMV till 11/4/23. This is outright unethical bank behavior and borderline fraud and must be stopped!Business response
10/27/2023
October 27, 2023
Dispute Resolution Department
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Regarding: Consumer Complaint Case No. 20741465
We are responding to the above noted complaint.
United has been in contact with Mr. ****** regarding this complaint. Mr. ****** should continue communicating with United directly and can contact us at **************.
Sincerely,
United Federal Credit UnionCustomer response
11/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
10/12/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Received a big lump sum of money from my gap coverage alone for ******************* and still reported negative things to my credit report. Also when I called Im always gonna talk to you like Im dumb or ********* They are so rude. They do not care about anything that you have for all they do not let him explain yourself. They are very rude to me a Me in tears.Business response
10/19/2023
October 19, 2023
Dispute Resolution Department
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Regarding: Consumer Complaint Case No. 20729688
We are responding to the above noted complaint.
United has been in contact with Ms. **** regarding this complaint. Ms. **** should continue communicating with United directly and can contact us at **************.
Sincerely,
United Federal Credit UnionInitial Complaint
08/07/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Consistently and without my consent or request, the company has been deleting my report. As I never sought their help or agreed to their actions, they are obligated to promptly close the UNITED FEDERAL CREDIT UN Account #: **************** Balance: $1,197.00 account to comply with the **** Credit Repair Law.Business response
08/17/2023
August 17, 2023
Dispute Resolution Department
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Regarding: Consumer Complaint Case No. 20429030
We are responding to the above noted complaint.
United has provided correspondence to Mr. ***** regarding this complaint. Mr. ***** may contact United directly at ************** to discuss.
Sincerely,
United Federal Credit UnionInitial Complaint
07/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I made several deposits to my checking account only to have a 0 balance the following day stating my funds were placed back to my other account without my consent nor any alert and upon checking my other accounts nothing was placed transferred nor deposited there, I went up to bank to which no one is able to help me locate my money and was told that there was nothing they could do. I am so frustrated and beyond disappointed Im in complete shock and disgust with this credit Union.Business response
07/20/2023
July 20, 2023
Dispute Resolution Department
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Regarding: Consumer Complaint Case No. 20311066
We are responding to the above noted complaint.
United has made attempts to contact Ms. ***** to discuss this complaint via the contact information provided,as we have not been able to identify a record in our system. Unfortunately, our attempts have been unsuccessful to date. Ms. ***** may contact United directly at ************** to discuss.
Sincerely,
United Federal Credit Union
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Contact Information
Customer Complaints Summary
28 total complaints in the last 3 years.
15 complaints closed in the last 12 months.