Reviews

Review Details

• Review fromLuke L

  Date: 07/14/2025

  5 stars
  The tuckpointing on my chimney looks amazing, would highly recommend Dr **********************

• Review fromSophia S

  Date: 07/14/2025

  5 stars
  Super efficient company to work with! They did a fantastic job on my chimney, would definitely recommend!

• Review fromGABRIELLA W

  Date: 07/14/2025

  5 stars
  Dr. ********************** did an excellent job rebuilding my chimney. I was very impressed with the brickwork as well. I will absolutely be using this company again and I recommend others do as well!

• Review fromSharon M

  Date: 04/07/2025

  4 stars
  My gas burning fireplace was not working. It had to be replaced. Mr. ***** came to my home to give me a quote with a cost of $275.00 - non refundable. The cost of this "new" fireplace was $7,350.00. Which was paid by electronic check straight out of my bank account; not a credit card or other type of payment plans of which I was required to pay BEFORE the job started and the balance at the finish of the job. I have three concerns. 1. I was not given or even offered a remote. I have a switch. My old fireplace had a remote. I am over 70 years of age and they expected me to take off the glass front to operate it. 2. There was a gas leak coming from the fireplace. To which I could have been blown to pieces. Thank goodness Consumers Power found the source of the leak and shut it down on March 17, 2025. 3. It was a very windy day the pilot was put out.. 4. Now the pilot will not stay on. I can't use the fireplace that I paid $7,350.00. 5. I have called their phone number of which there is no one there to answer it . The installer gave me his phone number. But conveniently he couldn't come back, He was going to Florida. 6. Sad to say I'm not happy with Dr Sweep or Rob Gray. Very poor customer service.

• Review fromDiane C

  Date: 12/01/2024

  4 stars
  I was initially frustrated with not being able to speak with a representative. I was on hold over 8 minutes and finally left a message for a return call. I wasn't sure which service to schedule and wanted to discuss with a representative .I never received a call back but just went ahead and scheduled online an appointment. This was very easy and was happy with that but was concerned I didn't choose the right service. I didnt want to waste time and money on the wrong service call. As we got closer to the appointment I wanted confirmation of the appointment. Once again I wasn't able to speak with a representative. I emailed for a confirmation. I got a text confirmation instead. This was very frustrating. Now for the excellent aspects of Dr *********************** My tech **** was absolutely AMAZING! From the moment of speaking with him as he called to inform when he would arrive through to the entire visit. He went ABOVE AND BEYOND my expectations! He was knowledgeable, kind, considerate and very thorough in his work. He was respectful of the property using slippers over his shoes and bringing all cleaning supplies to leave my place better than when he came. He was helpful and respectful to my mom (who was at my home instead of me while I worked) as he waited for my financial approval with the purchase of my new gas fireplace insert as it was found that a new one would be best instead of trying to repair the old. I was never pressured to get a new one. He made sure she was ok and comfortable which was again above and beyond the call of duty!Dr Sweep, you have an excellent employee in **** *. He represents you well. Now you need to work on better initial contact with customers. Answer your phones in a timely manner and return calls when a message is left. It would have been a 5 star review if those things occurred.

• Review fromJennifer M

  Date: 01/08/2024

  2 stars
  Dr. ********************** claims to be a BBB accredited business, both in their print ads and on their phone recordings. They're not BBB accredited.

• Review fromJennifer M

  Date: 01/08/2024

  2 stars
  Dr. Sweep claims to be a BBB accredited business, both in their print ads and on their phone recordings. They're not BBB accredited.

• Review fromGerhard S

  Date: 12/08/2023

  5 stars
  Dr. *********************** Prompt and friendly service. ***** was very knowledgeable and very thorough with the chimney cleaning. Appreciate the professional service and support.

• Review fromLeslie F

  Date: 12/07/2023

  5 stars
  Dr ********************** was top notch. ***** was our service person and he was outstanding! I highly recommend this business.

• Review fromGeorge E

  Date: 11/07/2023

  4 stars
  ***** was very good at explaining the steps of replacing our old fireplace. He also did an excellent job of installing the new fireplace and cleaning up afterwards. We will definitely refer friends and family to Dr ***********************