103 Customer Reviews
Sort By
- Date
- Highest Rating
- Lowest Rating
Review from Bob B
1 star06/12/2023
I have a little warranty job I need to get fixed. I tried to contact Infinite Auto Prot. but they seem to be AWOL. We paid a couple thousand for this policy. Whatup? Not nice.Review from Nguri Gra W
1 star04/30/2023
Dude are the fakest ever. Paid in full and could never get anyone on the phone. Idiots.Review from Adam C
1 star02/10/2023
Got scammed like everyone else here. Paid up front for a policy in May 2020. As soon as I tried to make a claim they wouldn't answer their phones. If you did keep ringing and holding you might get someone who will tell you the mechanic needs to call etc. etc. Then they won't answer his calls. Same experience as everyone else who has posted here in the last couple of years. Probably all beside the point as I see now that their phone is disconnected and their website down. I wish someone could put together a lawsuit against these people - if they could ever find them.Review from Tom M
1 star01/19/2023
This company is a Sham. I purchased a warranty for $2,800 and had to sell the car 3 months later. I jumped threw all the oops they asked for to get a prorated refund. They had all the information they asked for then disappeared. I have been on hold for 45 minutes with this company as I am typing this out. I have been trying to get my refund for over a year. My advice do not use this company and make sure to tell your friends.Review from John O
1 star01/10/2023
We purchased a 48 mo/60,000 mi extended warranty on 10/03/2019 and paid total *** up front $1800. We are still within the warranty parameters however I recently tried to call them regarding an issue we were experiencing to start the claim process. On hold with music for quite a while then suddenly disconnected. Tried several times with the same results. No way that we can keep trying to reach them before getting the service the car needs if they do not answer their calls. Feel we have been ripped off by this company. This is the first time we needed to use the warranty service. No previous claims.Review from Linda J
1 star01/03/2023
Its like they disappeared from the earth. They have not charged my account for my monthly payment since August. When I call, no one answers. I get music on hold, then sometimes it sounds like the call is being answered, but then I get a busy signal. I have also emailed them, but they havent answered that either. I would like to know if they have gone out of business or what is happening.Review from David H
1 star09/20/2022
We bought the extended warranty and 4 months before my contract ends my transmission goes out. My truck has been at the shop while i wait on approval from them (bc warranty is void if I authorize repair without approval) for almost 2 months while I deal with this scam of a company.. I provided ownership papers, alll maintenance records, transmission flush records, then they wanted my registration. I provided them with it, even went to DMV to get ANOTHER form of registration. 2 weeks later they decide to "review" registration. I filed the claim 5 weeks prior to registration expiring, and in ***** you have 2 weeks after expiration, plus I CANNOT GET A VEHICLE REGISTERED AND INSPECTED WITH A BLOWN TRANSMISSION. The registration was valid when the came was initiated 6 weeks ago and has been in the shop for almost 2 months.. I have requested a supervisor for the past 2 weeks daily and no return phone call. They are a scam.Review from Bill T
1 star08/24/2022
Why does the *********************** of ******** keep dragging their feet on this brazenly unethical company (infinite Auto Protection}? Yelp, Trust Pilot and the BBB have reviews that prove this company is a fraud and should be shut down. What more evidence do they need. ********** had the fortitude to do something about Infinite and banned them from the state with claims being filed against them. Get with it ******** and do something about this company!Review from Christopher T.
1 star08/12/2022
Same here tried calling repeatedly, no answer.Fraud Finally got someone on the phone and then they were rude and hung up.No answer on phone, no answer on fax, will get back on e-mail in about a month.Basically don't answer do you will have to get the ***********, denied because you didn't call first, denied because you didn't get it repaired if you waiting on a response.Website is fraud is still has the BBB logo, and it has not *** taken of the top 10 list.Review from alan l
1 star07/15/2022
wow just read all the review ....looks like its pointless to file a claim .....same here paid **** for 3 years sold the car in 1.5 years try to get the rest of money back but after a year still no money.....don't use this company.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.