123 Customer Reviews
Sort By
- Date
- Highest Rating
- Lowest Rating
Review from Arra A
1 star03/05/2024
Ordered a bird feeder camera. Worked for a week, then it failed.Returned that and got a "refund" for purchase of something else - a gift certificate.Ordered an item using gift certificate, it did not work. Asked for replacement, received it, did not work. Returnd and asked for a refund, now I have a $170 gift certificate, but it does not work.Following instructions, I add something just over $100, apply the gift certificate, and magically my cart says I own $0. Great, but when I check out, the web page demands a credit card, which I supply, but now the amount has changed back to the orignal price, no discount!
Sharper Image Response
03/07/2024
Hello and thank you for your tie Arra! I am truly sorry to hear of this experience and we are happy to assist you with redeeming that eGift card! Please give us a call at ************** to speak with a specialist further. We look forward to making this right!Review from Latoya G
1 star02/25/2024
If you choose to make a purchase from Sharper Image be prepared to get ripped off. Certain items can't be returned if used but how would anyone know if the item is effective If not used. They advertise free returns within 60 days however in small print it reads for unopened items. It appears as if they control the reviews of the products so a consumers may never have an opportunity to get honest feedback. ****** learned and im cutting my losses. Thankfully I will be able to recover from my $230.00 dis-investment. I will never consider the simplest product from this merchant. #buyerbeawareSharper Image Response
02/26/2024
Hello and thank you for your time. I would like to assure you at this time we do approve all reviews to be posed to the site. It may take up to 72 hours for a review to populate on the site after it is approved. We are sorry to hear you feel this way and I would like to assure you we are as transparent about our return policy as possible. Items that cannot be returned if opened or used are noted of this policy at the bottom of the items features list. This is also notes on our return policy page. We are happy to work with customers though as we do not want anyone to keep something they are not happy with. We are happy to have a return set up for you for a Sharperimage.com eGift card.. Please give us a call at ************** to speak with a specialist further!Review from Erika H
1 star02/05/2024
I purchased the Mail Chime online in November 2023. The product doesn't work with our mailbox. I emailed Sharper Image customer service on January 1st, **** to initiate a return. I received no response. I sent a follow up email on January 29th, **** and still did not receive a response. I called the customer service phone number and was told by the automated system that call volumes were high, so I requested a call back. Three hours later, I had not received a call back. I called again on my lunch break and was on hold for ************************************* (again) that they would call me back and hung up on me. I went online and was finally able to get a customer service rep using their ******************** chat feature. She initiated the return, but did not tell me that I would be charged $18.95 for return shipping! I only paid around $37 for the product in the first place. This was my first experience with this company and now it has been my last!!Sharper Image Response
02/07/2024
Hello and thank you for your feedback. We apologize for any frustration. At this time, customers are responsible for all return shipping charges aside from items that include a defect from the manufacturer. We do not want this to be the reason you do not shop with us anymore and we are happy to have this refunded upon receipt of the return!Review from Dee Ann Z
1 star01/30/2024
Extremely disappointed with Sharper Image as a whole. My husband purchased the Monocular with smartphone adapter for a Christmas present. This item was complete junk! The pictures were blurry and had white out effects. The construction of the item was below average and extremely cheap. We returned this item and were given a hard time by customer service. They did not want to refund our money and kept a restock fee. We ended up paying around ***** in total with shipping charges and restocking fee and have nothing to show for it except disappointment and frustration. Sharper Image used to be a reliable and amazing company. I will never purchase another thing from this company!Sharper Image Response
01/31/2024
Hello and thank you for your time! We apologize for any frustration as customers are responsible for return shipping fees and the original shipping fee is not refunded. We are happy to have your return shipping fee refunded as a one time courtesy. Please give us a call at ************** to speak with a specialist about having the return shipping fee refunded!Review from Alice H
1 star01/29/2024
I ordered 2 Ionic Breeze air purifiers from them prior to this Christmas. The units were not like older models of this product. They blew out cold air and made a lot of noise and I felt did nothing to help the air quality in the home. I returned them.At order time, Sharper Image noted free shipping $36.99 however when I placed the order they charged me shipping and issued me a credit for the shipping amount to buy more product. What a scam.When I returned items, Sharper Image charged me over $60 for return shipping even though I used their return label and ***** as instructed. They offered me a gift card to avoid the return shipping cost. What a scam.I did chat with an agent and got an additional refund of $36.99 yet to be seen on my credit card.I do not want to buy any more of their products, their catalog will go immediately into the trash when received and I will not visit their store in *****************. Sharper Image is a scam.Sharper Image Response
01/30/2024
Thank you for your feedback. I am sorry to hear our promotional rebate offer for shipping is not satisfactory to you. I assure you this is not a scam and we try to be as transparent about this as possible. Your feedback regarding this offer has been escalated to management. Your shipping fee was refunded today, 1/30/24. We ask that you allow a full 5-7 days for this refund to reflect depending on your financial institution. Due to the reason for return there is a return shipping fee and this was deducted from your refund amount directly. We apologize for any inconvenience this may have caused. Your feedback regarding the return shipping policy has been escalated to management as well.Review from Roddy R
1 star01/21/2024
Total scam. Its so old used car salesperson technique and shows desperation on the part of Sharper Image. Sad for a company that positions themselves as high-end. I went back and forth for three days on a product not understanding this cryptic add on to a free shipping offer. Once again, they are a total let down.Sharper Image Response
01/23/2024
Hello and thank you for your time. We apologize for any frustration regarding our rebate offer. At this time we are offering, Free shipping with rebate. With this offer you are charged a shipping fee. This is added to your order total and should be included in the calculations when calculating your order total. After the order has shipped the shipping is refunded as a Sharper Image cash back rebate for a future order. I assure you this is a legitimate offer and is not a scam. We are happy to have the rebate voided and your ground shipping refunded to your method of payment if you wish to proceed with the order.Review from Michelle M
1 star01/16/2024
Ive been attempting to return a Home Gym to Sharper Image.nothing was wrong with it, other than my disabled husband wasnt able to operate it, due to the light weight of the product. I got ahold of the return person in customer service, but the synopsis to put inside the box noted my return was to be an e-gift card. Unfortunately, that wont work for ****** requested a different slip to note I would get a full refund on my original card. Im still waiting for the return phone call after calling them for several hours & giving my phone number for a call back.Customer service at ********************** is non existent, extremely frustrating and its amazing they are able to stay in business with such poor service.Sharper Image Response
01/17/2024
Hello and thank you for your time. We apologize for any frustration and I would like to assure you your refund method has been updated. I have resent your label via email at this time, please check your spam and or junk folders if you do not see it. Upon receipt of the return a refund will be issued to your method of payment. Please know due to the reason for return there is a return shipping fee deducted from the refund total and the original shipping fee is not refunded.Review from Laura P
1 star01/15/2024
Scammed by the free shipping promise which is anything but that. I never would have ordered if I had known I would have to pay so much for shipping and get a gift card that cannot be redeemed without more shipping charges.Sharper Image Response
01/16/2024
Thank you for reaching out! We apologize for any confusion. At this time we are offering, Free shipping with rebate. With this offer you are charged a shipping fee. This is added to your order total and should be included in the calculations when calculating your order total. After the order has shipped the shipping is refunded as a Sharper Image cash back rebate for a future order. Please know this is not something we want to prevent you from returning to purchase with us and we are happy to discuss other free shipping options that *** be available to you! Please give us a call at ************** to speak with a specialist about other free shipping options!Review from Jeff K
1 star01/12/2024
I feel so scammed by Sharper Image. I bought a gift for my wife last December and received a $25 gift card AND a cash back coupon. Just found out you can only use one and not combine these. Additionally, you have to pay shipping (min. charge $14.95) and then they will rebate it to you for another future order. In reality, there is no free shipping as you continue to have to pay shipping on each order and receive coupons that have restrictions that really make them of little value. This is the first time that I have ever heard of a "GIFT CARD" having restrictions on being able to be used for promotional offers....it really is 'not' a gift card. I believe that is a misrepresentation of an industry standard term for "Gift Card". You don't go to Vons and buy a Gift Card and then when you try to use it get the Sharper Image invoked restrictions. SOOOOOO disappointed.Sharper Image Response
01/15/2024
Hello and thank you for your time! We apologize for any frustration caused and I assure you we try to be as transparent about these offers as possible. Your feedback regarding these offers has been escalated to management for further review of how they are presented to ensure this does not happen again. The gift card in question is a promotional gift card and due it **************** status has promotional restrictions applied to it. Our rebate offer can be stacked with other cash back rebate codes though and we are happy to assist you further with combining your cash back codes! Please give us a call at ************** to speak with a specialist further!Review from Ve B
1 star01/07/2024
I purchased a dvd/cd boombox with blue tooth. What arrived was not a sharper image product. I could have bought it at ******* for much less. To return it, a shipping charge higher than their shipping charge was deducted. And the bluetooth didnt connect to anything either. **************** was unresponsive and i just got stock answers.Sharper Image Response
01/09/2024
Hello and thank you for your time! We apologize for any frustration and at this time I have sent notice to ensure your shipping fees are refunded to reflect a full refund issued. Please allow 5-7 days for this to reflect depending on your financial institution.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.