ComplaintsforMoldPro LLC

• Initial Complaint

  05/19/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  we hired mold pro to clean up a mold problem in our home at **************************** in order to sell it to the offer we received. Both my husband and I talked with *********** , the owner when he came out and he gave us a price. I emailed him a copy of the inspection report and an estimate on January 27th, 2021 He completed the job so I thought. in the amount of 1932.00 the buyers walking through noticed the mold was not taken care of. owner **** said he never received the email. I sent it twice. The first time I was told he didnt receive it and I re sent it and the secretary said she received it. for the work to be done. He said that more work would be an additional amount of 3500.00. I felt I had no choice. to sell the home and hire *** again to complete. I was told I would get a receipt when the job was done . I never di. I requested it 6 times. 3 time phone, o1na text t **** and one to my realitor **************.I never received it. W when I talked w them they hesitated

  

  Business response

  06/02/2021

  Business Response /* (1000, 5, 2021/05/24) */ The initial proposal work was completed for this customer (home seller) and a paid invoice was provided. The buyer of her home decided they wanted additional work done, so the money was put in escrow at the time of the sale of the home. We completed this work after the sale of the home. The paid invoice was sent to the Title Company. Since they are the ones that paid the invoice, this person would need to contact the Title Company for a copy. Consumer Response /* (3000, 7, 2021/05/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this reason. We paid the escrow amount and We as previous owenrs are requesting a receipt. I think between you , the owners and others is a fishy deal. I will not recommend anyone you for work. I think the money was kept by someone. Business Response /* (4000, 9, 2021/05/28) */ The issue of her not getting a copy of an invoice needs to be taken up with the title company of who processed her home sale. She was the home seller. Money was put in escrow for the home buyer, we did the job for the agreed amount put in escrow, and we were paid for the job by the title company. If she wants a copy of the invoice, she needs to get with the title company, not us. She was not our customer for the issue she is upset about. Consumer Response /* (4200, 11, 2021/05/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) Actually we a sellers hired you per IRS. And an invoice to the title company doesn't state it was paid. And they in turn said it was you who were hired to p provid.e a receipt. But you know what you didn't do a job by the time you stated. You did apoor job per your employee. And we paid you. And didn't have the decency to even get back to me. Till it came to this. This is not how a respectful business does things. Thank you very much. Let's see how many people we refer when asked.

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