5 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Melvin C
5 stars01/15/2024
Excellent customer service. I called them and they did not rush me to a sale. They were easy to reach and walked me through the process to troubleshoot and determine the parts I needed. I would have left them a 5 star ****** review if I could have. I can't say enough positive things about them. Most online retailers have no clue about the parts they are selling and how they work. Super knowledgeable and experienced team.Review from John C
5 stars10/06/2023
All of the customer service representatives I have spoken with at Allparts have been very knowledgeable, as I called 3 times for help. They were extremely helpful in diagnosing the problem with my Majestic direct vent gas fireplace and went way above and beyond my expectations. When I was finally ready to order, Stephanie was extremely polite while she took my order and thanked me for my business. I felt like more than just another customer at Allparts.Review from Brett W
5 stars10/05/2023
Allparts helped me get my fireplace up and working again after I was having issues with my remote transmitter. Great company and would definitely recommend them for parts and technical help.Review from Keith T.
5 stars10/18/2022
Stephanie is efficient and professional! She kept her cool during an IT issue that she had no control over and still got my order processed on a Sunday! Thanks Stephanie! Cheers!Review from Steve A
1 star11/21/2021
Very difficult to resolve any item issues with company. Still on going.
Allparts Equipment and Accessories, LLC Response
11/22/2021
*****, in response to your BBB post... within 24 hours of your email over the weekend,
From: *************
Sent: Sunday, November 21, 2021 6:31 AM
To: Customer Service
Subject: #*******
Order not received. What is the process for a refund?
Within 24 hours of your email over the weekend, we have started a Lost/Stolen package investigation with UPS on the package to determine if the package was scanned and possibly delivered to a different address as these packages are scanned with a GPS locator when delivered under UPS Tracking Number ****************** and will typically show the exact location delivered.
We have also issued a full refund for the items that were purchased as you have indicated you are going to purchase replacement items from a different supplier and not wait for any type of determination from UPS or a replacement shipment to complete the repair of your heater because you did not receive the replacement parts that show to have been delivered.
UPS may be in contact with you if they do show the item was delivered to the correct address, as this would then be considered a stolen package and would be a criminal investigation that would have to be filed with your local Police Department.
As far as what you decide to post to any forums, that is a personal decision you will have to make for a situation that this company did not cause or have any control over after the package leaves our facility and again this package shows to have been left on your doorstep by the United Parcel Service using UPS 2nd day air service.
Thank You:
Allparts Equipment
Customer Response
11/23/2021
Allpartsinc.com you omitted the response from your employee, Stephanie that inferred I was lying. It does not matter where the parts are, they are not in my customers equipment. And thank you, as an apology to my customer for them having to wait extra time for me to order the parts from another company, I performed their work at no cost.
I want nothing from Allpartsinc.com.
Happy Holidays
Customer Review Rating
Average of 5 Customer Reviews
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