Customer ReviewsforThe Olympian

As long-term residents of the *************** since ****, 45 years - we have faithfully supported The Olympian with a subscription. Our relationship has been very good, with local news delivered daily to our doorstep. That relationship was damaged, and regrettably we no longer recognize The Olympian as a local news source serving the community with integrity.This last summer we experience difficulties with delivery service to our home. We contacted The Olympian online as often as possible, respectfully submitting notices of missed papers. Subscriptions to The Seattle Time and The New ********** that were delivered by the same service contractor, and reports of missed papers were met with prompt responses from those non-local papers and compensation in the form of reduced monthly payments. That excellent service was never matched by The Olympian no reduction in payments and no correction to delivery problems. In September of this year our deliveries stopped altogether so we contacted The Olympian and they assured us the problem would be corrected. No papers were delivered at all for the entire months of September and October. Finally accepting that our delivery issues were unlikely to be resolved, we contacted The Olympian to change to digital only. The representative would not accept our claim that deliveries had not been made, arguing that we had been billed for full delivery service, so must have received the papers. That unfriendly, disrespectful contact with The Olympian did not make a difference in service or lead to any mutually beneficial resolution. Claiming customer service, they failed to make any attempt to accommodation our service problem in the form of reasonable compensation or even a sincere apology. How could The Olympian have fallen so far from being our local newspaper to such an unrecognizable, non-responsive, inhuman and foreign business entity that just doesnt care.

Im shocked that so many folks are experiencing the same non service that we are getting. We call every day that our paper is not delivered and get the same message that they are sorry. Since papers are not being delivered, where are they going? We are paid up for a year and will not renew. Hopefully they wont send us to collections. How pitiful the Olympian has stooped so low.

I subscribed for a digital version of the paper and Sunday delivery of the print version. I never received the print version of the paper after having made multiple calls to customer service. The issue was never resolved so I cancelled my subscription (which they made quit difficult to do). I made several more calls to request a refund and finally got someone who agreed to do so. Weeks went by with no refund. I emailed customer service again and was told a refund would be processed in **** business days. Several weeks later I emailed again to find out about the refund. I was told it would be **** business days. Several weeks later I emailed yet again and was told the same thing. The company purloined my subscription fee and did not fulfill their part of the bargain, i.e. deliver the paper. As much as I feel for local newspapers who are suffering from declining readership, I cannot abide by outright theft. I strongly recommend not subscribing to this paper.

I canceled my subscription after purchasing a Groupon for a year. Didnt realize i had to actually cancel it so they continued to call me to collect payment. Ok. I paid it and asked them to cancel my subscription. Over the past 2 weeks since i canceled, i have received 9 phone calls harassing me to renew my subscription. I try to tell them we just dont read the newspaper so its not worth it to us, which in turn they go on trying to convince me that they know my family and itll be worth it. Same spiel each time. I ask to not be called back but every other day i receive yet another call. The last 3 times i have gotten the call i have immediately told them to remove my number from their list. They say they will. I even blocked the number from my phone. Today i received a call from a different number, same thing - harassing me to renew.This is NOT a way to gain customers. STOP HARASSING MY FAMILY. Even if i decided i wanted to start reading the newspaper again, i would absolutely find a different company to subscribe to. Horrible customer service.

I tried to cancel my subscription and requested a refund since I have not received a paper. Apparently they have "changed their policy" and will not refund my money! Minus any stars!!!

Have a subscription to them but I never signed up. Now I have to dance like a monkey and email everyone in their business to cancel this fraud subscription and they tell me they can't find my account. Well they certainly found my card. Be wary of them, somehow they got my info and I have been on the site one time before these issues, I don't rea or records their paper all though I guess I pay 14$ for them somehow. I have sent them screenshots of everything including my charge and they still won't cancel my information. Scary.