ComplaintsforFeldman Chevrolet of Livonia

• Initial Complaint

  01/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This dealership did not pay off my vehicle and then acquired a late fee never contacted me about it after I purchased a new vehicle from them call them today because its been negative on my credit for two years and they said theyll get it resolved. No ones gotten back to me. Now they are avoiding my

  Business response

  01/31/2023

  The General Manager has been in contact with the customer as well as GMF to remedy this concern. 

• Initial Complaint

  01/05/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On December 3, 2022, I contacted Feldman Chevrolet about a pre approval for a car loan from my credit card company. My loan was approved through my credit card company but Feldman Chevrolet without my knowledge or consent ran my credit with multiple other companies. I did not want my credit pull for any other finance company other than ************ I have over 4 different credit inquiries that I didn't not authorize. I would like this company to do what ever is needed to remove this fraudulent inquires off my credit report.

  Business response

  01/26/2023

  Thank you for reaching out to Feldman of Livonia with your credit concern. Attached is the ********** application that was signed giving the finance department the authority to access the customer's credit, to gain financing for a vehicle. If there are further questions, please reach out to the finance director at the Livonia location. 

• Initial Complaint

  10/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a 2019 Equinox from this dealership the front passenger seat has a rip on the seam and the rotors, break pads and calipers need repairs. Took it in salesman **** had only rotors replaced and said he doesnt have anyone to repair the seat. Drove the vehicle for 5 days more gouges in rotors because the rest of brakes werent replaces cant reach **** (of course) and auto body shop told us they would repair the rip in seat. Not getting answers from **** at all. He told us manger is off on vacation. Need repairs made immediately! Winter is coming brakes are a safety issue and front seat is only going to get worse. Why cant people just be honest!!! Purchased on 9/17/22 back in for repairs on 9/24/22 issues werent fixed and we cant see why this wasnt taken care of

  Business response

  10/03/2022

  Thank you for reaching out, The customer has been contacted and has an appointment to get their concerns addressed and corrected.  

• Initial Complaint

  08/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Some insight into the situation: July 4th, 2022 - car overheated & was towed to Feldman Chevrolet @ 4pm (closed due to holiday)July 5 - repair estimate for $800 to fix the thermostat. July 8 - I was told that AFTER they replaced the thermostat, they realized the head gasket was warped and there was water in my oil. Now the repair would cost $3.6k (Between these dates, I had to figure out how to get a car, drive to a different dealership, purchase the part & deliver it to Feldman. All expenses to get a car and deliver the part to them was paid out of my pocket as well)July 21 - I got my car back, paid the $3.6k and was told it was tested and safe to drive. As I drove it off the lot, it was evident to me that it was not running properly but drove it home to *********, as it was picked up at the end of the work day. July 22 - I messaged them the next morning letting them know I had noticed an issue with the acceleration and that I was going to be driving the car back to Livonia that day for errands. I would call them if the problem persisted/if there was a problem. When I got to town, I made one stop. As I was leaving, there was a near-miss accident 18 hours after I received the car from the dealership. As I was turning left out of a parking lot, the car did not accelerate and I was stuck in the center of a 7 lane road where I was almost t-boned. I called the dealership, where the general manager told me that "cars are like cell phones and that it was probably a glitch" He also said they wouldn't look at it until the following Monday, to which I refused and said I would be bringing the car directly to them to discuss this problem that day. I was able to restart the car and drive back to Feldman ***** about a mile or so away. Aug 1, 2022 - Told the turbo oil cooler & catalytic converter need replacing for an additional $3.3k (verbal quote). Written estimate states $4.4k Aug 10, 2022 - Car towed from dealership & scrapped.

  Business response

  08/22/2022

  We appreciate the chance to respond, The customer concerns were addressed with the *********************** and the AGs Office should be reaching out, the dealership with await the Attorney Generals contact. 

  Customer response

  08/31/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below: 
  
  I am rejecting the response because I believe that the dealership was not honest with me either from the beginning when they discovered there was more wrong with the vehicle than the thermostat or when they did the faulty repair and test drove the car. There is no possible way that a mechanic would have driven the car, post-faulty repair and thought it was a complete, safe repair. I noticed a problem with the accelaration driving it off the lot. The general manager stated they test drive their cars "***** miles" whereas my service rep stated that "there is no way they test drive them that long. they dont have the time, they drive for a few miles or so". I believe that the dealership did not want to lose out on money when they made the faulty repair so instead of letting me know that they either messed up, or found more issues with the car, they gave it back to me and less than 24 hours later, the car was back in the shop with a slew of other issues "they didn't see before I took the car". The dealership pushed for me to make the first $3.5k of repairs, knowing that it could result in other major issues (their knowledge of other issues arising was only brought up after the faulty-repair and when I brought the car back the following day. Had I known from the start that the repair costs would be upwards of $7k (more than the value of the car) I wouldn't have brought it in for repair at all. I would like to be compensated for the repair and part I paid for, which resulted in having to scrap the vehicle after taking it to Feldman ***** of Livonia to be "repaired". 

   
  Regards,
  
  *****************************

• Initial Complaint

  06/02/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I get a call from the dealership saying the can not get the car registered in my name because it is labeled as "abandoned". So I believe the car was stolen and I say that because I started putting things together, first the piece of chipped glass on the floor board, then the steering wheel has a button on there for a function my car does not even have, and after the call I received from the dealer I went out to the car and was able to take pictures of more glass I found in the car. This dealership I believe was dishonest and sold me a car that was stolen and they knew it and instead of labeling it as stolen they simply reported it as abandoned. This is the second bad experience with the Feldman brand and I have lost confidence in this dealership to sell quality products.

  Business response

  06/21/2021

  This customer has worked everything out with the General Manger of the location and is now happy.

• Initial Complaint

  04/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  So I took my car in and stated it has been stalling and it’s putting and need to be fixed and then they told me nothing wrong and then in a couple weeks I take it back me and my daughter almost got rear ended because it stalled and then I paid for some service that costed me 600 dollars when I I was told it was 300 dollars and now still having the same issues I want out of this car I need a manager to get me out this car I’m tired of dealing with they keep telling me it’s one thing and it don’t even be that issue and now they want me to drop my car off with out a car to get me and my daughter around I’m a single parent I need a reliable vehicle

  Business response

  05/08/2021

  Think you for allowing us The opportunity to reach out to the customer. Feldman Chevrolet of Lavonia has reached out numerous occasions And given the customer's individual Situation we Will continue to attempt a resolution.

  Customer response

  05/12/2021

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  ******* ******

  they never offered me anything to get out of this vehicle they tell me one thing to fix an issue then that don’t work they need to get me out of this vehicle 

  Business response

  06/10/2021

  Our Livonia team has attempted to trade the customer on complaint ID ******** out of the vehicle she seems to be having issues with, However due to her individual credit situation this is not possible at this time. At this time the location does not have another option for this customer

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩