Complaints

This profile includes complaints for AAA Life Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AAA Life Insurance Company

  17900 N Laurel Park Dr Livonia, MI 48152-3992

  
• 

  AAA Life Insurance Company

  2900 N. 118th St Omaha, NE 68164

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been getting harassed by this company for the past couple of months to the point where I get multiple mailers in a week. I've responded to this company several times telling them that I'm not interested but they keep sending me more mailers.

  

  Business Response

  Date: 03/07/2024

  Hello, *******, we are sorry for this frustrating situation and appreciate you reaching out. We checked with our Documents team and have confirmed you have been placed on our Do Not Solicit list as of March 1, 2024. Please note, this change takes up to 60 days and you will receive mailings in the future. Thank you for reaching out, and we apologize again for the frustration. - ***************************

  Customer Answer

  Date: 03/07/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***************************

• Initial Complaint

  Date:03/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Receiving large envelopes in the mail on a weekly basis - called every week and asked them to stop. Have been advised it will take 60 days to stop, continue receiving unwanted mailings and its not stopping. Never signed up for the services or requested information from them. Want them to cease all mailings immediately.

  

  Business Response

  Date: 03/06/2024

  Hello, *****, we are sorry to hear of this frustrating situation. We have checked with our internal teams, who did receive a Do Not Solicit mailing request from you on February 14. It can take up to 60 days for this request to be processed, but our team informed us you would have received the last mailing on March 1. You have also been removed from your regional AAA mailings. We hope this is a satisfactory response to your complaint and we apologize again for the frustration. - ***************************

  Customer Answer

  Date: 03/06/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  60 days is too long to stop mailings. Theres no reason it should take that long. Get with your marketing/publications and make it stop sooner. Youre giving yourself 60 days to freely spam me for no good reason.
  
  Regards,
  
  ************

• Initial Complaint

  Date:02/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AAA Life Insurance Company harasses me by sending me multiple mailings a week. They use different shaped/sized envelopes and do not include a return address for screening.I demand they remove me from all future mailings and solicitations.

  

  Business Response

  Date: 02/27/2024

  Dear Ms. ******Will, thank you for contacting us with your concern. We have placed you on our do not solicit list as of 2/25.  Please understand that mailings have already been sent to the printer and you will receive additional pieces. The last mailing you should receive will arrive around 3/29. After that you should not receive anything further from AAA Life Insurance Company. 

  Customer Answer

  Date: 03/05/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  Katriel Black-will

• Initial Complaint

  Date:02/24/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past few months I have been receiving endless unsolicited mail from AAA Life Insurance Company of ********, always the same life insurance solicitation, despite more than half a dozen requests to be removed from their mailing list. I have never requested life insurance information from this company. I have no interest in purchasing any life insurance. These are very large envelopes stuffing my mailbox, which I am then involuntarily tasked with their handling and disposal, every few days. It is unwarranted harassment. I am not their trash collector. They have ignored all my previous requests to be removed from their mailing list. I would like for them to stop harassing me.

  

  Business Response

  Date: 02/27/2024

  Dear ****************, thank you for reaching out to us regarding your concern. Please know that we have it noted in our system that you were added to our do not solicit files on 2/13/24. Please keep in mind that mailings have already been sent to the printer, so you will receive additional packages in March.  The last mailing you will receive will mail on 3/8.  You should not receive any further mailings from ******** Insurance after that. 

  Customer Answer

  Date: 03/07/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *************************

• Initial Complaint

  Date:02/13/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called this company many times, and returned mail to them requesting they stop sending me their junk mail advertisement for a year now with no response and no luck from them. I have kept my name and address private for 20 years and now am struggling with AAA to get off their junk mailing list. While I do have AAA car towing services; I have SPECIFICALLY requested no junk mailings but this life insurance company part of AAA is NOT listening to my many many requests to STOP mailing me JUNK....... In addition, I DO NOT WANT THE BBB to use my name and personal information for any use other than this one-time complaint. I see I cannot proceed with this complaint until I check the below box giving BBB my permission for this; HOWEVER, I DO NOT GIVE BBB my permission to use my personal information for sharing, marketing, selling, etc......... thank you

  

  Business Response

  Date: 02/15/2024

  ****************, thank you for reaching out to ******** Insurance regarding the mailings you are receiving. We do take these requests seriously and we have verified that you were placed on the do not solicit list on 2/2/24. Due to the long production times for our mailings your household will receive two additional pieces, one arriving around 3/8/24 and the second arriving around 3/15/24. We apologize for this inconvenience. 

  Customer Answer

  Date: 02/15/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.    THANK YOU FOR YOUR HELP WITH THIS DIFFICULT SITUATION.  I AM VERY GRATEFUL.

  Regards,

  *************************

• Initial Complaint

  Date:02/03/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased 2 life insurance policies from AAA Life Insurance Company on 17 Nov 2022. Our acct # are ********** and **********. We have $169 and $72. charged to our credit card each month.We were told we could set up and review our account online, to no avail.We have continuously tried to set up our account on their website. Each time, website said we cannot verify your acct.We have made many, many phone calls to their customer service line and given various reasons why it is not working, such as:Need ssn on file, we sent ssn and photo it Need an IT #, which they gave us and that was supposed to resolve it, and it did not We have spoken with several supervisors and finally on 25 Jan ****, we spoke with ****, from **************** she informed us that a step had not been done, and that we had been dealing with this entirely too long and she had seen records of our previous contacts in trying to get this rectified. She put us on hold to contact IT.She came back in a few minutes and said, rather than keep you on hold, I will have this taken care of by tomorrow morning and call you back tomorrow.Tomorrow came and no call. We called her on Monday morning and again Monday afternoon, left msg. Texted her later afternoon and asked her to please get back to us. No response at all.I do not know if we are being scammed, as we have no verification or record of where our monthly credit card charges are going. We tried again to try and set up our account on their website, still no go!Please help!!!

  

  Business Response

  Date: 02/06/2024

  Hello, *****, we are sorry to hear of this frustrating situation and thank you for reaching out to us. We have notified our ****** Services Escalation team, who have reached out to you to assist with setting up online access for your ******** policies as well as to answer any questions you may have about payments. We apologize again, and hope this is a satisfactory resolution to your complaint. Thank you for being a ******** policyholder! - ***************************

  Customer Answer

  Date: 02/06/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ****************************

• Initial Complaint

  Date:01/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been asking this company to stop reaching out to me and stop pitching me products I don't need. I am an old man with no need for more coverage especially not to be harassed for more. I had an accidental death policy that was inexpensive and quite useless yet they insists that it needs to be reviewed. After refusing their pitches, they state that I am "burdening" my family by not taking out more coverage. I have canceled all my policies with AAA and wish I could *** them for this harassment. I believe they are using a third party company to harass me known as "Accuquote" of which I will be filing a complaint against them as well. They do not have ANY information on the policies they claim to be reviewing (except my contact info). It is unfortunate that after 30 years this company has turned into a churn and burn mess of a money grab. You should be ashamed

  

  Business Response

  Date: 01/17/2024

  Hello, ****, we apologize for the frustrating solution and would be happy to remove you from ********'s communications. From the information you have provided, we were able to remove your email and phone number from our contact lists. If you would like your home address removed from our database, please send it and your full name to the following email: ************************. We hope this helps resolve this issue, but you can always reach out to our ****** Services team at ************ if you need additional assistance.

  Sincerely,

  ***************************

  AAA Life Insurance Company

   

• Initial Complaint

  Date:01/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted ******** Insurance several times since the death of my mother on December 18, 2023. I have given them all of the information that I have to initiate the payment of her death claim. They have seen to not be able to find her policy. Monies are been and have been paid to them for this policy since at least 2019. They seem to be giving me the run around so that they do not have to pay the benefit of the policy.

  

  Business Response

  Date: 01/04/2024

  Thank you for reaching out regarding your concerns. Our compliance team would like to review the situation and assist with the resolution. To do this, we need some additional information regarding your mother's contract. Could you please provide her name and certificate / policy number? This information can be provided to ********************** We have reached out to you via e-mail as well. We looks forward to hearing from you soon. Thanks. 

   

  ******** Compliance Team

  Customer Answer

  Date: 01/05/2024

  My mother's name was ******************************************  The account information that I have is # ******** INSURANCE l1470270450 has being taken out of bank account monthly in the amount of $35.50 on or around the 19th of each month.

• Initial Complaint

  Date:12/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *************************, and I am writing to bring to your attention an issue I have been experiencing in connection with the *** Auto Lifetime Membership included as a promised benefit in my late husband's life insurance policy.Regrettably, my husband (*********************) passed away on 7/11/2022, and as the designated beneficiary, I have been working to ensure that all the promised benefits are appropriately disbursed. One of these benefits, as outlined in the policy, is the Auto Lifetime *** Membership.Despite my continuous efforts and multiple phone calls to *** customer service, I have not been able to activate the membership. My credit card has been charged in both December 2022 and December 2023 for this service, yet I have not received the benefits as promised.I have been informed during my calls that ******** Insurance has already sent the necessary information and payments to *** Auto for the activation of my membership. However, the issue persists, and I have not been able to enjoy the benefits that were assured to **** kindly request your assistance in resolving this matter promptly. It is my sincere hope that *** can honor the commitment made as part of the life insurance benefits. If there are any additional steps or information required from my end, please let me know, and I will promptly provide the necessary details.I appreciate your attention to this matter and look forward to a swift resolution. Your assistance in ensuring that the promised benefits are realized would bring considerable comfort during this challenging time. I am asking for the benefits as promised (Auto *** lifetime membership) and a refund of my credit card charges.Thank you for your understanding and cooperation.

  

  Business Response

  Date: 12/28/2023

  Hello, ******, we apologize for this frustrating situation and we are so sorry for the loss of your husband. Our Escalations team was able to locate your information in our system and communicate with your AAA club about the membership fee charges for the past two years. They are confirming payments have been made and will begin the reimbursement process. Thank you for bringing this to our attention so we can make this situation right for you, and for being a ******** policyholder. - ***************************

  Customer Answer

  Date: 01/07/2024

  Hi, I accepted the resolution, I was waiting for the refund to my credit card. I am satisfied with the resolution as long as I get the refund as promised.

• Initial Complaint

  Date:12/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted ******** Insurance starting 2 years ago to stop sending me and my family members ******** Insurance spam mail. I am still receiving spam mail, most of it marked urgent or second / third warning. The false warnings are scaring my elderly parents. I call almost every two months to have all the members of my AAA membership account taken off the ******** Insurance mailing list. Each time I call, I need to give a list of all my family members names to have each of them taken off the list. Each time I call, I am assured that it would take 60 days for the "do not mail" to take effect. But I have been continuing to get their junk mail with the false warnings every week. I have asked if there was a supervisor or upper management I can speak to, but I only get the same "assurances" that my family and I would be taken off the mailing list. Please help.

  

  Business Response

  Date: 12/28/2023

  Hello, we have received your complaint and contacted our relevant departments to understand this situation. Our Documents team has confirmed your DNS request was received as of October 14, 2023. Mailings can take up to 60 days to cease, and the team indicated your family should no longer receive any communications from AAA Life Insurance Company. We apologize for the frustration and hope this resolves your request. - ***************************

  Customer Answer

  Date: 12/29/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  I received further mailings last week. That would be past the 60 days promised by the do not mail request made on 10/14/2023. This is not the first do not solicit or mail request I've made. I have been making do not mail requests for over a year. Each time I am promised that mailing would stop but might take up to 60 days. I would like a guarantee that mailings from ******** Insurance will cease immediately to myself and all members in my AAA membership group. 

  
  Regards,
  
  ***************