Additional Information for USA Lab

• Matthew Wisniewski, COO/Vice-President

Customer Contact

• Matthew Wisniewski, COO/Vice-President

Global.

• USA

• Credit Card, Wire/ACH, Cash, Check, Financing.

• We offer a 30-day return policy from when your package is delivered to your shipping address. By placing an order with USA Lab, you express that you have read and agreed to the following return policies. 
  
  • CUSTOMIZED ITEMS - We do not accept returns for customized items. When purchasing a customized item, you agree that there are no returns due to the nature of the item(s) being specific to your needs.  We do not accept returns on any solvents or consumables. 
  • PRE-ORDERS - You will be charged at time of placing a Pre-Order. If we're unable to commence shipping one-year from order placement, we'll provide a full-refund at your request. No discounts, refunds, or credits will otherwise be offered due to any such delays. The expected shipping date for Pre-Order Products will be noted on each product page, subject to reasonable delays in manufacturing and/or delivery. Such date is only an estimate, is subject to change, and USA Lab does not represent or warrant that it will be able to ship the Product by the estimated date. As a result, in the event that a delay arises and the estimated shipment and/or release of the product is not met, USA Lab is not responsible for any damages that may occur due to the delay, nor shall it be obligated to provide any discounts, refunds, or credits due to any such delays. The products will be shipped in the order in which your Pre-Order is received by the Company. Shipments will be made Monday – Friday, excluding holidays, unless otherwise noted. Once ordered items have been delivered to you, our standard refund and exchange policy will apply. Please refer to our refund policy. We reserve the right, at our discretion, to change these Terms at any time.
  • GLASSWARE - We ship all glassware products with additional care, but sometimes they arrive broken. If glassware arrives broken, please contact us within 3 days of receiving your product and we will either send you a brand new piece or send you a refund! Any glassware broken after delivery voids all warranties. Thank you for understanding.
  • NON RETURNABLES - Consumables, solvents, hazardous materials, and some other products are not permitted for return.
  • INTERNATIONAL ORDERS - For international returns, it is the customer's obligation to initiate the process by reaching out to USA Lab for authorization. The customer must also handle the return shipment, which includes delivering the item(s) back to USA Lab along with a tracking number for the package. Please note that any associated shipping costs, including taxes, insurance, and other charges, will be borne by the customer. USA Lab is not obligated to provide a prepaid shipping label or arrange for the collection of returned goods for international orders. Additionally, our policy does not support returns on international orders. In the event that an item is received in a damaged state, we require notification within three business days of receipt in order to arrange for a replacement. Be aware that custom fees may be incurred and will vary based on the destination country.
  • RESTOCKING FEES - By default, a 15% restocking fee is applied on all items that are in original packaging and unused with no damage. This applies to all items returned within 30 days. No exceptions. You will be responsible for the return shipment unless deemed defective by USA Lab. In that case, we will pay for return shipment and replacement shipment costs.
  • RETURN CONDITIONS - The item(s) must be returned in original packaging and in undamaged condition. The item(s) must have no signs of usage or wear including stickers, scratches, dents, resins, non-standard fluids, plant matter, or any other wear not representing a new, unused item. Unused and undamaged  products not in original packaging will be subject to a restocking fee equal to 25% of the purchase price. Products deemed defective with any signs of usage or wear  whatsoever of damage or usage (including but not limited to the presence of botanical material, resins, cleaning agents, stickers or decals, or any damage, wear or tear) will not be accepted for return. Once the returned item is received, tested, inspected, and processed, a refund will be issued. If your item(s) are in original packaging and unused, you will be refunded the initial purchase price with the 15% restocking fee deducted. If your item(s) are deemed damaged or used, you will be not be refunded .
  
  USA Lab is under no obligation to accept return of any product not sold under the USA Lab label or brand. Products that are not USA Lab branded products are governed by and subject to the specific third-party manufacturers return policy.