Reviews
This profile includes reviews for AAA Life Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 41 Customer Reviews
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Review fromLouis M
Date: 07/18/2025
1 starMy mother had a 10 k policy she had been paying on for 15 years after doing the math. she had paid in 18k. I submitted a claim on May 17th 2025. I didnt have the death certificate yet. Once I submitted the death certificate they said they would start working on the claim and it takes thirty days. It is now July 18th 2025. July 27th will be 30 days after they got the death certificate and 60 days after I started the claim.After reading the complaints on here. one *** said they told him 10 days. Then 10 days for a check. Is this a real insurance company?
AAA Life Insurance Company
Date: 07/22/2025
Hello, *****, we are so sorry for the loss of your mother, and we also apologize for this frustrating situation. *** Life assigned a Claims specialist to investigate your claim, and they have confirmed communication with your agent and payment of the claim. We apologize again for the frustration and delay.Review fromBrandon C
Date: 06/27/2025
1 starI didnt know anything about life insurance. **** in Burbank Ca. AAA sold me a one million dollar term life insurance policy. Payment is $1300 a month. Told me, if I can not afford it after one year I can lower it, so dont worry. I have $13000 into it after one year. I can no longer afford it.
I now need to lower to policy/payment due to finances, and now ****** says I cant lower the policy or I loose my money. I signed the contract based on what she originally said. Its her fiduciary duty to give me correct information. Instead she withheld information and got us to sing a contract that directly benifited her. I FEEL LIKE I GOT RIPPED OFF BY A SALESMAN AT A CAR DEALERSHIP. I TRUSTED AAA.AAA Life Insurance Company
Date: 07/01/2025
Hello, ******, thank you for reaching out to AAA Life, and our apologies for this frustrating situation. We have requested one of our team members to contact you directly to discuss your policy and any questions you may have. We apologize again for the frustration and hope we can help make things right for you!Review fromDe W
Date: 05/30/2025
1 starTerrible company. Have been trying for 6 weeks to get info on brother's Travel Accident Insurance policy. A policy sold to him which is laughable!! Everyone in this group gives the run around. Brother has dementia and I have ***. They have had a copy of the *** for over a month and now are telling me that their legal department must review before they will accept request to cancel policy. A complete scam targeting older adults with limited cognitive abilities. Stay away from this companyAAA Life Insurance Company
Date: 06/03/2025
Hello, thank you for reaching out to AAA Life. Please be aware that we have communicated this review to our Compliance Team, who have confirmed that they are currently in contact with the designated Power of Attorney (POA) for the customer's policy.Review fromPatrice K
Date: 01/30/2025
1 starMy mother had AAA life insurance and paid them faithfully. Now that my mother has passed *** is taking their time paying out the death payment. The death certificate was received on Monday 27 January however they didnt scan it until the 29th and telling me I have to wait 10 days for them to process the death and another 10 days to wait for the payment to be MAILED out. Meanwhile I have paid for everything, now AAA is putting me in a financial hardship. Trust me my mother would have NEVER gotten AAA life insurance if she knew it would be this difficult receiving the death payment. Its NOT like it is a lot of money, in fact the insurance claim isnt even enough to cover the whole funeral *********** why is AAA taking their time paying long route for grieving families to complete laying their loved ones to rest. To avoid the anguish, find a company that values their customersAAA Life Insurance Company
Date: 02/04/2025
Hello, *******, we are so sorry to hear of the loss of your mother and for this frustrating situation. We have done some digging and are unable to locate the insured policy information, but we want to help make things right for you and your family. Our Claims Consultant **** ******* would like to assist you in this process and can be reached at ******************** or ***********************. Again, we apologize for the frustration and hope to hear from you soon.Review fromCrystal C
Date: 09/11/2024
1 starMy loved one passed . They issued a check for my son . It has been months trying to get someone anyone in there department to figure out how to ***** a check out. I will never use this company again or refere it to anyone. All I have got is the run around for months . Seems like they pay alot of people to do absolutely nothing!AAA Life Insurance Company
Date: 09/13/2024
Thank you for reaching our regarding your concerns. We responded earlier this week in writing. We believe actions taken during our initial review should resolve your concerns. We would also like to apologize for any delays or stress this situation may have caused. Sincerely, AAA Life ComplianceReview fromNaquan T
Date: 09/05/2024
1 starI brought a policy for 300k and I never received my policy in the ************ and called several times and keep being told we mailed it out wait 3 weeks. I contacted yall in July and recently in August now its September and I still have no policy. I am know thinking about canceling my policy because this is bad business due to lack of communications.AAA Life Insurance Company
Date: 09/09/2024
Hello, we apologize for the delay in receiving your policy. We have forwarded your comment to our New Business team, who have since contacted you personally and provided you with an ePolicy. We hope this addresses your concern, thank you for being a AAA Life policyholder!Review fromBryan L
Date: 08/24/2024
1 starWould not even consider doing business with them based on their marketing strategy alone. ******* you **** mail a minimum of 3 times a month. Reading the complaints here and various places online, it echo's their company is as poor as their marketing strategy. I have requested NUMEROUS times, and over 60 days ago, to be removed from their mailing list...yet the bombardment continues. Next I will be cancelling AAA coverage all together .Note: They have been annoying people for years with these mailings. Over 20 years ago I worked in the marketing department at *** and we were bombarded with request, returned mailings, etc asking to be removed from the mailing list and it truly angers many people.A company that has to push so hard to try to get business makes me very suspect of the company. I do not wish to receive mailings!AAA Life Insurance Company
Date: 08/27/2024
Hello, thank you for reaching out to AAA Life Insurance Company and our apologies for the frustrating situation. We have reached out to our internal documents team and confirmed you have been added to AAA Life's Do Not Solicit list - please note, this can take up to 60 days to take effect due to printing schedules. We hope this resolves your frustration, and we apologize again.Review fromStacey L.
Date: 06/18/2024
1 starI filled out an application for what I thought to be life insurance. It turned out to be Accident Insurance, so I cancelled the policy on the same day.AAA will not stop taking money from my husbands account.They said I can cancel by putting it in writing which I did and they still did not cancel.I called and talked to 3 different people and still no resolution.I spoke to someone on the phone (I think her name is ***************************) who wanted to speak to my husband directly but he has difficulty speaking because he has a disability affecting his speech and she accused me of pretending to be him.AAA also sent a form for his signature and he signed it and dated it and they still sent a hard copy in the mail. I signed it and sent it back. I signed the application for the insurance policy on his behalf after speaking to him as I do have power of attorney because he has difficulty speaking for himself.I get the impression that they want to continue taking money from his account because after following what I was asked to do, they still have not resolved this very simple request to cancel this policy which I decided was not what I neededAAA Life Insurance Company
Date: 06/24/2024
Hello, ******, thank you for bringing this to our attention. Our team has reached out to you directly to discuss this issue, and we hope this resolves your issueReview fromRobert W
Date: 06/16/2024
1 starI have two annuities with AAA. In April 2024 I applied for another but have received a horrendous run-around so I asked to cancel it and return my funds. Something appears to be amiss whether at the Venice ********* or at corporate, I do not know but the agent I was with was let go and NO ONE from AAA contacted me about the status of my funds. Corporate exec promised me they have "located" my funds and would issue a refund. Two more weeks have gone by and still no refund. The latest says he has completed his review and is waiting for "accounting" to sign off. Then they will send the refund to the financial institution, NOT ME, which sent the funds by the end of another week. Odf course, That will result in further delay. Delay, delay. Never concrete action to return what is mine, Horrible company. I was able to stop most of the money from being accessed by AAA but they have held on to $10,500. and despite numerous contacts I initiated I still do not have my money.AAA Life Insurance Company
Date: 09/13/2024
Thank you for reaching out regarding your concerns. We recently sent your a written response, which we believe resolves your concerns. If not however, please contact ********************** Thank you,AAA Life ComplianceReview fromCaprice M
Date: 06/04/2024
1 starThis company is NOT GOOD at resolving claims. My mother passed on January 9, 2024 and as of today June 4, 2024 they have not paid the claim. I submitted the claim at the beginning of April after calling several times inquiring about my mother's policy. Finally, I got a rep who explained to me what I needed to do but she has a very bad attitude. However, I was able to submit the claim form and death certificate to them. BUT>>>>>>>> I have been calling since April about the status, spoke with several different reps each time, who told me different things about my claim. Week after week since April-its in review, we will have it taken care of as soon as possible, it's been pushed through to the head manager.......you will hear back from us sometime this week.........lie after lie after lie.........its ridiculous!!!!!!! I had to go and retain an ATTORNEY!!! Now I'm being told we will escalate your claim right away...I'm awaiting to see how long this will take. I think its absolutely sad how this insurance company drags you through more agony after loosing your love one. You want to wrap things up and have closure but how can you when each week you have to call them and constantly be reminded of that moment you lost your love one. And when a rep answers they will say someone will give you a call back shortly......... THEY DO NOT RETURN CALLS OR PROVIDE FEEDBACK!! And it appears the company prolongs paying out claims to find reasons NOT TO PAY!!! My attorney has stepped in and willing to take this to the next level. I AM and was told I AM THE SOLE BENEFICIARY BY TRIPLE AAA REPS. ** what is the delay? Why are they dragging on settling the claim if they have all the information needed. It appears to me that something is not right on their end and they are buying time at the expense of my grief to figure it out! This company has to improve on customer service in all departments!!!!! Communication!!!!! I am not happy with the performance of this insurance company at all.AAA Life Insurance Company
Date: 06/06/2024
Hello, *******, we are so sorry for the loss of your mother, and for this frustrating situation. AAA Life's leadership team has looked into this and is working with the beneficiaries of the policies to get a resolution related to the claim. We apologize for the delay and hope you are satisfied with this response as we continue to work directly with the beneficiaries of this policy.
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