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Find a Location

Functional Floors and Finishing has 1 locations, listed below.

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    Business ProfileforFunctional Floors and Finishing

    Floor Refinishing
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/26/2012

    Years in Business: 20

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    A company dedicated to making your flooring dreams a reality. We refinish Hardwood Flooring and Install Hardwood Flooring, Vinyl Flooring and Laminate Flooring. With more than a decade of providing the best service and quality products at affordable pricing, Functional Floors has emerged as the #1 flooring company in Southeast Michigan. We take great pride in our work, and we place our customer’s needs and wants at the forefront of everything we do. Our business has been built upon the referrals of our thousands of satisfied clients, because our flooring solutions will make you the talk of anyone who sets foot in your home.

    Products & Services

    Vinyl Flooring, Laminate Flooring, Tile Flooring, Live Edge, Hardwood Stain, Vinyl Flooring, Laminate Flooring, Tile Flooring, Live Edge, Hardwood Stain

    Business Details

    Location of This Business
    16911 Middlebelt Rd, Livonia, MI 48154-3317
    BBB File Opened:
    6/30/2010
    Years in Business:
    20
    Business Started:
    1/1/2004
    Business Started Locally:
    1/1/2004
    Business Incorporated:
    1/1/2004
    Accredited Since:
    10/26/2012
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Functional Floors
    Business Management
    • Mr. Christopher Franklin, Owner
    Contact Information

    Principal

    • Mr. Christopher Franklin, Owner

    Customer Contact

    • Mr. Christopher Franklin, Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/13/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I will start with the project was done through my boyfriends name *****************************. We got our floors refinished before we moved in. I believe the project was supposed to take one week maybe ten days. We can to check the floors when they were finished and there were sander marks all over the floors, an uneven finish and globs of the finishing coat in multiple areas of the floor. (Living room, hallway and three bedrooms were done) They offered to refinish them with a different crew. This time around and after paying rent to the home we had to stay in and mortgage on the home getting finished, totalling almost $2300 for the month, there were sander marks, uneven stain and finish, dust covered the entire house including rooms that werent being done, nails in the basement, stain on doors and walls the list could go on. After a third time they which was another months rent and mortgage we still are unhappy with the floors turnout, months later we are finding dust in vents, dust and shavings in the entire house and on ceiling fans and we have been unable to get all of the dust out of our home. The top coat isnt finished (ends about 1-2 inches away from every wall) At the time we had a 2 yr old, five yr old and I was pregnant with our now 3 month old. The whole process was unsatisfactory and a hazard to all of our health and well-being. Especially considering there was supposed to be no dust and now its impossible to get out of our home.We emailed them with pictures multiple times to support the claims above. In the end they were rude and unwilling to really help us or give us something in return to cover the damages done.
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    Customer Reviews

    0 Customer Reviews

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    Local BBB

    BBB of Detroit & Eastern Michigan

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