Customer ReviewsforRoto-Rooter Lansing

I recently had an issue with the drain in my basement. I called late in the day on Friday, May 19. When I talked to the plumber, he offered to come out the next morning. I expressed that it was an emergency, and he begrudgingly came out that evening. First thing he did was wear his muddy shoes all the way through my home. He came and told us his camera was too big. Note that I told him the size of the pipe and that he needed a camera. When he went to leave, he told my dad "I knew I wasn't going to be able to do anything." Never at any point did he express to us that he didn't have the proper tools or we would have obviously told him not to come. However, my dad was flustered and paid him the $150. When my dad called the company a few days later to complain, he spoke to the manager. She said she was going to talk to the general manager and get back to him within 24 to 48 hours. She has yet to return his call, even after he has left five voicemails over the last month. I even submitted a request two weeks ago on their website requesting to speak to someone about this experience as soon as possible. *****

I called roto rooter after discovering I had a sewer issue or blockage going on. The plumber came out to look at what was going on. He went downstairs and looked at piping. He said its ************* He gave me options on what to do so we agreed to snake the toliet. He took the toliet off & put a drill down it. While he was trying to snake it, I heard a big gush. He broke the pipe!!!! ?? So ny Q is why didnt he say sorry I dont feel comfortable snaking this drain. I feel as if the pipe might burst?! I am so dissatisfied. He also did not say sorry or clean up the mess in the shower from the back up!!!! He charges me like $360?! For what?! Breaking my pipe!!!! I will be getting that money back. Now what wouldve been probably a $400 call to fix the blockage is turning into thousands of dollars because he simply did not think before he did it. I am in awe & dont know what to do!! He also left us saying we will be back on Monday to fix this!! I believe its an emergency when I cant shower, cook or flush my toliet!! I am so disappointed in their services. I would like my money back asap. Professionals just dont do these things! Id appreciate feeeback asap!! Thank you!