Business ProfileforBronco Western Supply Company, LLC

Today, Monday, June 20, 2022, I received an email advertisement from Bronco Western Supply Co., a company I have been happy with in the past. They offered 25% off of their clearance items, so I spent quite a bit of time browsing and adding items to my cart. I then completed the purchase through ******. But a short time later, I was advised by email that I received a refund for the entire amount of my purchase. I called, and the woman who answered was very dismissive, saying that they could not afford to sell for the price at which I purchased. I was quite taken aback, as other retailers have offered the items at a similar discount. And it was their advertising that drew me in! Markup in the horse industry is often 1000 percent, so selling for a large percentage off is not unusual. The woman was rather belittling indicating I should not expect a discount on these items despite their advertising. If she had merely said that her company had made a mistake, and immediately sent out a retraction email, I would have been more understanding. But she had time to reject my order summarily, and no further emails posting a correction regarding this sale have come from the company. This could be a problem for other shoppers as well. As for me, what a waste of my time!