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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I'm not liable for this debt with PEOPLE GAS, I do not have a contract with MIDWEST RECEIVABLE SOL, they did not provide me with the original contract as I requested.
Business response
03/25/2024
**************** was notified on 11/28/2023 and again 2/13/2024 that the original creditor had placed a past due balance with our company.
Our contract/agreement is with the original creditor to provide collection services not the Consumer. **************** did not respond to the notices sent *********** our office to request validation or dispute the account.
**************** did contact the original creditor to pay the account. We were notified 3/13/2024 that payment in full was received on the account.
We notified the credit report companies on 3/22/2024 to delete the account & all remarks pertaining to this amount from Ms. ******** credit profile. To my knowledge Experian & TransUnion have already completed the request. Equifax can take up to 30 days to process these request.
Customer response
03/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. This account is still listed on Experian Credit what are the next steps for removal?
Sincerely,
*****************************Initial Complaint
03/24/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with peoples gas, I do not have a contract with MIDWEST RECEIVABLE S they did not provide me with the original contract as I requestedBusiness response
04/02/2024
Midwest Receivable Solutions contract is with the original creditor, *********** to provide recovery services on past due Final Bills. Signed contracts are not required a Utility for the Consumer to obtain gas or electric service. ***************** will need to contact the original creditor at ************* if they wish to continue with disputing the Account balance. The Utility will not close the account until they have spoken directly with the Consumer.
***************** did not contact our office prior to BBB Complaint.
We have taken the necessary action in notifying the credit report companies to delete/remove this account from ****************** credit history
Initial Complaint
03/23/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with WE Energies. I do not have a contract with MIDWEST RECEIVABLE SOLUT did not provide me with the original contract as required.Business response
03/25/2024
********************* contacted our office 8/16/2023 at which time information about the accounts was provided and Ms. ********* stated she was not able to resolve the balance at that time.
on 2/5/2024 ********************** contacted our office and set up auto payments on the accounts. ********************** has never requested validation of the account and has had started payments on this obligation.
Our agreement is with the original creditor, not the consumer.
upon completion of the payment arrangement on the balance due that ********************** agreed to, the credit **** will be deleted.
Initial Complaint
03/11/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with charter communications, I do not have a contract with Midwest Receivable Solutions, they did not provide me with the original contract as I requested.Business response
03/13/2024
*************** indicates Charter Communication in her dispute. Midwest Receivable Solutions does not provide collection services for Charter Communication. We do have an original creditor other than Charter Communication. We are emailing the validation to ************** to the same email as notated in her dispute.
Midwest Receivable Solutions has made numerous phone attempts to contact *************** going back to November. *************** has never contacted our office to request additional or contract information.
Midwest Receivaqble Solutions contract is with the original creditor to provide recovery services on past due Final Bills. We have (emailed or mailed) validation of the debt to the address provided on this complaint. Signed contracts are not required a Utility for the Consumer to obtain gas or electric service. *************** will need to contact the original creditor at the customer service phone number listed on the validation if they wish to continue with disputing the Account balance. The Utility will not close the account until they have spoken with the Consumer.
Initial Complaint
03/10/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I'm not liable for this debt with Midwest Receivable Solution, I do not have a contract with MIDWEST RECEIVABLE SOLUTIONS, LLC ,they did not provide me with original contract as I requestedBusiness response
03/13/2024
****************** has never contacted Midwest Receivable Solutions to request any information about the account nor to request a copy of a contract. Midwest Receivable Solutions did reach ****************** on 2/8/2024 but the call was terminated by ****************** after providing our company name.
Midwest Receivavble Solutions contract is with the original creditor to provide recovery services on past due Final Bills. We have emailed the validation of the debt to the e-mail address provided on this complaint. Signed contracts are not required a Utility for the Consumer to obtain gas or electric service. ***************** will need to contact the original creditor at the customer service phone number listed on the validation if they wish to continue with disputing the Account balance. The Utility will not close the account until they have spoken with the Consumer.
Initial Complaint
02/28/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with ************ I do not have a contract with Midwest Receivable Solutions, LLC. They did not provide me with the original contract as requested.Business response
03/05/2024
Midwest Receivable Solutions did receive a dispute via Equifax that ****************** was disputing the account as a victim of identity theft.
****************** will need to contact the original creditor,***********, to open an investigation for Fraud.
We have emailed validation of the debt to the email address provided by ****************** on this complaint so that he has all of the information to contact *********** directly.
We have also verified that Mr. ***** is disputing the debt due to no contract. Signed contracts are not required a Utility for the Consumer to obtain gas or electric service. ***************** will need to contact the original creditor, *********** at the customer service phone number listed on the validation to complete the Fraud Information so that *********** can open an investigation. The Utility will not close the account until they have spoken with the Consumer.
We have taken the necessary action in notifying Experian, TransUnion and Equifax to delete the account from Mr. ******** profile. Please NOTE: this will not resolve the account balanceInitial Complaint
02/18/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for the debt 10 *********** i dont have a contract with MIDWEST RECEIVABLE SOLUT they did not provide me with the original contract as i requested.Business response
02/23/2024
A letter was sent to **************** on August 31, 2023 to the same address as the address provided on the submitted complaint to notify ****************, that the original creditor has placed the unpaid balance with our office for collection. **************** has not responded to any communications, nor has she contacted our office to request any additional information about the account.
Validation of the account has been sent via the email provided by **************** on this complaint. ********* ************ & Equifax will be notified that **************** has requested validation of the account and validation provided. Should **************** dispute the utility billing, she will need to contact the original creditor, ********** at ************
Initial Complaint
02/09/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am liable for this contract with Midwest receivable solutions company, did not enter into agreement , they did not provide with original contract as requested and demanded this collection be removed from my reportsBusiness response
02/15/2024
A letter was sent to Mr ***** on August 24, 2023 notifying that an accounts was placed for collection by WE ************************ has never contacted our company to dispute or inquire about the account. ********************** contract is with the original creditor, WE Energies to provide collection services. We have mailed validation of the debt to the address provided by Mr. ***** on this complaint. We have also taken the necessary action in notifying the credit report companies Mr. ***** appears to be disputing the debt, however this will not resolve the balance due with WE Energies. You will want to contact WE Energies customer service at ************ to resolve any concerns on the balance dueInitial Complaint
01/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Spoke with ****************************************** and Midwest Receivables in November 2023 regarding this fraudulent/unknown account and debt collection and was advised to dispute on all platforms and if not resolved, the *** will be stepping in. Illegal, deceptive and unethical practices by ************* who also stated that the company has no record of Identity verification for said account. There have been no other communication regarding said account from ************ but have illegally sent to debt recovery per ******** ******************* rules.Business response
01/24/2024
************* contacted Midwest Receivable Solutions on 11/9/2023 at which time he stated he never had service at ************************************************* ************* was directed to contact *********** directly as they require additional information to complete their fraud process.
On 1/22/2024, Midwest Receivable Solutions received an online dispute via our web portal similar to complaint filed with BBB.
Midwest Receivable Solutions has already taken the following action to resolve ****************** concerns:
1/22/2024 ********************* and Equifax were notified to completely remove the trade line from ****************** credit reports pending further investigation by the original creditor.
1/22/2024 - ****************** complaint was forwarded to the original creditor, ***********. Response from ***********: They do have an open dispute from ************** but additional information is still required to complete their investigation. They request ************** contact their ********************* at ************
Initial Complaint
12/18/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I am no liable for this debt with ************ I don't have a contract with Midwest Receivable Solutions, LLC, they did not provide me with the original contract as i requestedBusiness response
12/20/2023
please see attached.
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Customer Complaints Summary
27 total complaints in the last 3 years.
22 complaints closed in the last 12 months.