Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** Slesareva *****er received it. I then received a text saying "this is your final notice" which is a phishing tactic widely used. I had to email customer support in addition, to actually received a mailed statement. I paid the amount due upon receipt of an official ************ a cybersecurity professional, I strongly recommend that anesthesiallc promptly review and correct their billing processes to align with cybersecurity standards and protect patient data.Thank you for addressing this matter swiftly.Sincerely,

  

  Business Response

  Date: 04/01/2025

  Thank you for reaching out and sharing your concerns regarding the cybersecurity vulnerabilities in our billing process. We take data security and patient privacy very seriously and appreciate the opportunity to address the issues you have raised. First and foremost, we apologize for any distress or inconvenience caused by the unsolicited text messages and lack of an initial itemized billing statement. We understand the importance of ensuring transparency and security in all communications related to patient billing.
  To address your concerns:
  Unauthorized or Unsecured Communication We acknowledge your concerns regarding text messages containing direct payment links. We utilize third-party billing services that has implemented Compliance and Regulatory Adherence, Encryption and Data Protection, Authentication and Access Control, Fraud Prevention and Risk Mitigations, and Secure Payment Processing to facilitate payments; we have conducted a review to ensure that all communications meet strict cybersecurity and compliance standards before being used within our organization.
  Billing Statement Delivery We regret that you did not receive the mailed statement as initially assured. We are reinforcing our procedures to prevent such oversights and ensure that all patients receive official billing statements promptly, before any payment requests are sent.
  Phishing Concerns The security of our communication methods is paramount. We evaluate our text messaging practices to ensure they do not inadvertently mimic phishing tactics. During our implementation, if any vulnerabilities were identified, we implemented corrective measures, including improved messaging clarity and authentication methods.
  Your feedback is invaluable in helping us improve our cybersecurity protocols and protect patient information. If you have any further details or recommendations, please don't hesitate to share them with us.
  We appreciate your patience and your commitment to cybersecurity.
  Thanks.

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After only receiving text messages stating I had an outstanding balance (which I thought were spam since thats the only communication I was notified by), I requested a physical, detailed copy of my bill be sent to my address. I have done this multiple times now (~4) since January. I have received no such bill, none. They continue to tell me our records show a bill was sent out on X date. Please allow 7-10 business days and to contact them again if it doesnt come. It never comes, I follow up, and get sent the exact same response. They refuse to attach a PDF copy of my bill in an email response after multiple requests. Nothing by is being done about this and I continue to be told the exact same thing and no one will do anything to ensure a different outcome. Its awful customer service.

  

  Business Response

  Date: 03/20/2025

  We have reached out to the patient and apologized for her frustration on trying to receive a hard copy of her statement.  I have emailed her a copy of her statement as request.  Her concerns on the text message enhancement feature will be discussed with the client for a smoother transition going forward for our patients.

• Initial Complaint

  Date:10/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bring bill under 3 different acct # for ******************** services 7 months later I did not authorize a registered nurse to be my anesthesiologist only a anesthesiologist hosp fee was ***** then anesthesiologists fee was billed twice for ***** little excessive dont ya think

  

  Business Response

  Date: 11/02/2023

  Hello *****, 

  It is the hospital policy to have an Anesthesiologist and CRNA on cases so the Group (**) does not create the policy, the hospital does.

  PRVA  ******** - We received a rejection from your insurance so we had to appeal in order to get it paid. After your insurance processed the claim, we billed you $66 per your insurance EOB stating the patient balance.

  **** ******** - We received a rejection from your insurance so we had to appeal in order to get it paid. After his insurance processed the claim, we billed you $66 per your insurance EOB stating the patient balance.

  Anything on your hospital bill stating Anesthesia is for the anesthesia drugs and other things associated, which we dont have any control over as we are a separate entity from the hospital and we don't have anything to do with their billing.

  If you have any questions please feel free to give us a call.

  Thanks