ComplaintsforR.E. Ruehs Garage, Inc.
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Complaint Details
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Initial Complaint
11/29/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Trying to retrieve personal belonging from my vehicle that they impounded and they are telling me I am not entitled to anyhting until I pay them and overpriced tow bill and storage fees for overnight almost $1000 for a few mile tow across town.Business response
11/30/2023
Hi This was a accident call by police the suv was abandoned in a deep (20 ft) down ravine on top of a tree almost into a creek. We retrieved the vehicle with 2 trucks and flatbed towed the vehicle back to our shop. As of right now the police have a hold on the vehicle and are still looking for the driver. the license plate was removed and no keys for the vehicle. So as of right now the police have to release the vehicle first before he can get anything out. and per our policy we allow customers to get phone, checkbook, legal papers, medication, and keys without payment anything else stays with the vehicle until payment is taken care of.
Thank You
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.