Customer ReviewsforMidwest Loan Services

I am trying to pay off a large part of my mortgage loan. The money was wired to Midwest Loan Services and my financial institution got a confirmation that the money was accepted by Midwest. However, Midwest Loan Services only posted 10% of the money wired to pay my mortgage loan, and I was told by the first Midwest Loan Services rep that Midwest Loan Services only received the 10% amount. I went back to my financial institution and they showed me the confirmation that Midwest Loan Services received AND accepted the full amount of funds. I then called up Midwest Loan Services and emailed them the confirmation of their receipt from my bank, and I was told that the remaining 90% would be put towards my mortgage loan tonight and it would show up tomorrow. I am wondering whether someone tried to steal 90% of the payment? I asked if it was a typo but Midwest Loan Services said it was some glitch in the system. I think I deserve more of an explanation, because it was a huge amount of money that went missing.

Thank you for bringing this to our attention. As discussed via email with you, our findings upon researching your concern were that the agents you spoke with provided incorrect information to you. We are very sorry for the inconvenience and any stress that this has caused. We have met with our agents to ensure they are familiar with this process and to ensure they understand the frustration they caused. We have confirmed that your full payment has now been processed as intended and effective-dated appropriately. Once again, we apologize for this error. Thank you.

I spoke to ******* who was outstanding. She was able to help me with my account online.I was frustrated and needed assistance and she walked me through the process with patience and understanding. Thank you for your kindness.

Thank you for your review of the service that ******* provided to you during your call.

Midwest bought my loan from my bank, not my choice, and I am completely shocked at their level of incompetence. Although I always pay my mortgage on time, they reported my account 6 months past due to the credit bureaus dropping my score from a 790 to low 500s! WTH???!!! After hours and hours of my time spent attempting to contact and correct, I was told they didnt know how this happened. What?! It took hours of me proving to Midwest that they had falsely reported late payments to the bureausfinally, they corrected by sending letters to bureaus explaining their mistake. Oh, but hot doesnt end there. Because at this point, I had absolutely no trust in this lending institution Ive made the next six payments in full. Shortly after, I started getting phone calls from the collections department. Once I finally was able to get them on the phone I was told that I was past due on my mortgage only to see again that they reported late payments to all three bureaus dropping my score again back into the 500s. Same process all over again. Once corrected after hours and hours and hours of me pursuing their mistake. And it doesnt stop there. I was then contacted by the collections department saying I have late fees due because of my missed payments throughout the year. At this point all I can do is laugh or they might drive me crazy. Again, it took hours of me proving that they were at fault and there shouldve never been any late paymentsat this point theyre harassing me with their incompetence and lack of ability to even run a business. Two years of this!!! This company needs to be investigated.With this level of incompetence, I knew I could not be the only one with this type of experience. This is not a one time mistake, this is obviously a cancer running wild through the company at the customers expense.

A letter of explanation of the complaint was mailed to the borrower on November 16, 2022.

This company is a total fraud. They should be in jail. I have had no late payments for the last 20 years. In February, I made my payment as usual. They rejected it without notifying me. This appears to happen to many of their customers. I kept making my payments each month plus additional principle. The website indicated everything was fine. When they updated their website in August, I received a notification of a late payment. They recorded 6 months of late payments even though I have been paying hundreds of dollars in additional principle each month. I asked why they did not reach out to me and they had been calling someone else and giving them my account info. My credit went from 843 to a ************************************************ late fees. I have disputed the issue and hired an attorney. They should be in jail. Major PII violations. DO NOT USE!!!

**************************** ****************************************************** ************************** RE: Better Business Bureau Dear ****************************, Please accept this note as a formal response to the complaint you filed with the Better Business Bureau regarding the service you received from our company, Midwest Loan Services. After a full review of the mortgage account, I have confirmed that the February 2022 payment was not made until March 7, 2022. I see that you log on to the Midwest Loan Services website monthly to make the monthly one-time draft. According to our website access log, there was no access for February 2022. Each monthly statement from mid-February will reflect the next due date as the month prior, total due for the prior month and current month and a late fee assessed until you brought the account current on August 4, 2022. Per the phone conversation with ***************** your account was credited one late fee and the agent assisted in setting the account on a recurring auto pay forward to avoid future issues. Midwest Loan Services is required to report payments accurately, as received. I apologize that you have noted an unpleasant experience with our company as this is not our intention. If you need to discuss this further, please contact **************** at **************. Thank you ************************* AVP **************** & Special Loans

Your statement is not true and you didnt contact or try to notify me of a problem. No emails, texts, calls, or letters. My attorney is reaching out regarding the matter.

I recently paid off my loan in full after 6 years of condo ownership. Working with the company has been great. I believe I mistakenly paid late once during the period of my loan. The call center employees are very professional.In the last few weeks, I have been wishing resolution for my loan closure and my escrow refund check. On july 20, you mailed my closing letter in full with the letter saying any applicable refund check would mail under separate cover. The next day, the 21st, the check was mailed. On July 30, I got the closing letter in my locked mailbox. It is common sense that two mailings a day apart would be received one day apart. It is now august 6, a week after the first mailing. Your call center has told me several times that the check was mailed. No one can explain why the check has not shown up. I asked for them to cancel the check and they refuse to do it until 3 weeks after the mailing. I also was not told about their wire transfer option. Additionally, they refuse to waive the wire transfer fee if I cancel the check. It is 2022, and they dont have direct deposit as an option. I wouldnt trust this company to do the right or ethical thing. As soon as your business is done with them, the assistance stops there and the blame is on everyone else but them.

Dear ************ Please accept this letter as our formal response to the complaint you filed with the Better Business Bureau (BBB) against our company, Midwest Loan Services, on August 7, 2022.As we know, your home loan paid off on July 6, 2022. Once a loan pays off, an array of required functions begins including the distribution back to homeowners of any remaining escrow overage. There is a 10-business day time frame to process all steps on a paid in full loan, which our company met. On July 20th, our company disbursed a check in the amount of $2,052.31 representing the remaining escrow funds and we mailed that to you, using the ***** on July 21, 2022. On August 2, 2022, our records confirm you called Midwest Loan Services and spoke with one of our **************** associates to find out the status of your remaining escrow overage. We advised you they were mailed to you on July 21, 2022.On August 5, 2022, you called our office back and advised our **************** associate that you still had not yet received this check and you now want us to stop pay and wire these funds back to you. We advised that we would do that however there is $25 fee associated with the wiring of funds. Because you did not authorize us to charge this amount, this was not completed.Subsequently, our **************** team, with my approval, agreed to waive the fee and wire these dollars back to you. When a complaint includes the type of negative commentary you included in yours, I personally review it. Please know that in reviewing the entire body of work carried out by Midwest Loan Services, I could not find any wrongdoing on our part. Should you have any further inquiries regarding your paid off loan, do not hesitate to contact our **************** Department.Regards, ************************, CMB President * ***

This company is horrible and shouldn't be in business. The worst part is we have no option for someone else to carry our mortgage. Our story is about the same as everyone else. I could give details but basically all you have to do is read the other comments. When our mortgage changed to Midwest my husband wasn't happy. He had them before and they were horrible back then as well. I honestly can't believe this company is allowed to carry mortgages.

I am sorry that you are having issues with our service. In order to assist you better, please contact our customer service department with your concerns that you have not mentioned in this review and they can assist you with your questions. You may reach them at **************. We will be closed on Monday July 4th but will be open on Tuesday July 5th at 8:00a. EST.

Once again MLS reported to credit bureaus my account is delinquent and the balance has doubled. This has happened several months this year. When I called this time I was told they didnt know what happened. I asked for a call back and never heard from anyone. When I called this morning I was told, with an attitude from the agent, to call Experian. I normally have a very high credit score but because of their incompetence 3 weeks of every month I have a terrible score. I worry what I would do if I need to finance anything like a car to get to work. I dont think I could buy a **** ***** at the moment. Avoid this company at all cost!

Midwest Loan Services has mailed the response to ************* on May 17th to address his concerns.

On Monday, 3/21/22, our home was one of the many affected by the severe weather outbreak and was hit by a tornado. It was subsequently red-tagged as not suitable for habitation (but not condemned). My wife called that Thursday to notify Midwest of the issue and when she spoke with the rep, there was not one statement of empathy or concern (sorry to hear that, hope you're okay, etc.)...ever. She was asked to describe the damage and was interrupted by the rep to say, "We'll just put down tornado damage". The rep advised they would send information regarding our options in our situation - never received. In fact, the only mail we've received from Midwest was a letter notifying us of our obligations during the repairs. Moreover, my wife immediately notified our lender via email (and copied Midwest) to make them aware of the bad experience. Our lender responded within 2 hours. We're still waiting for a response from Midwest. Were it within my control, I would change loan servicers in a heartbeat. My condolences to anyone going through a disaster that affects a residential loan serviced by Midwest - you will get zero support from them.

Dear *****,Thank you for bringing this to our attention and my letter will serve as our formal response to the complaint you filed with the Better Business Bureau (BBB) last Friday, April 8th.I was disappointed to read how you described the interaction *********************** had with our **************** Associate (CSA). It is never our intention to deal with a caller in a non-empathetic manner. I listened to the call and although our CSA was thorough, businesslike, and respectful I agree he could have been more empathetic when discussing the matter with ***********************. Our CSA further explained all the next steps including that we would be sending out the packet of information needed when a check is disbursed to you. He also requested, and was provided, additional details regarding the type of damage the storm caused to your home so that we could properly and accurately note your loan accordingly. The packet of information was sent out to you, as promised, on April 8th, 2022. Once you receive this information, please complete, and return the necessary information back to our office as soon as you can.In closing, please accept my apology that our CSA was not more empathetic while on the call with ***********************. I'm also extending to you my hope that the damage to your home is fixed soon and that you can put this behind you once and for all. Respectfully,************************, CMB President * ***

Good Afternoon,I appreciate your reply, and want to thank someone in your position for taking time out of a busy day to respond. I am now cautiously optimistic as I consider the work that must be done by my family, our contractor, and you, our servicer, to make our home whole again. There will be many hands involved in this process; I hope that each one meets their responsibilities as thoroughly and as quickly as possible, making the process run as smoothly as one could expect.Regards,**************

Their customer service is terrible. When you call toget put on hold and it says ,sorry about your wait time your number 62 caller in line. WTH! . I have to switch my escrow because of switching home insurance companies. I know this is going to be a big pain. Even when setting up the loan it was so annoying. Rep acted like his 1st day EVER on the job. Then signing papers a woman come to house.Complained that she wished I'd answered my phone because she could of been a hour early ,I WAS IN THE SHOWER! She said she sat in gas station parking lot down the road and waited for our appointment and could of been a hour early. NOT MY FAULT. When she first got here,used my bathroom and clogged the toilet and stnk up bathroom and the dinning room just outside the bathroom. WHY DIDNT SHE DO THAT AT THE *** STATION WHEN WAITING TO COME? SO before I signed papers I had do plunge her massive load of p*** down my toilet. Then she didnt want to take the time to explain much. Just flipped through papers and had x's highlighted. Sign here sign here. I ask a question and she acted like I was a big pain. At least she could of been informative since I plunged the massive load of p*** she backed up my toilet and IT WAS GAGGING NASTY SMELL. Now I'll probably spend hours on the phone trying to get my home insurance info changed. BECAUSE THEY SURE DONT ANSWER THEIR EMAILS. Even when I had insurance paid up last year they sent all but ****** to ******************* and I had to call and call Midwest and be on hold to get them to send the rest. THE MONEY WAS THERE IN MY ESCROW STUPID C*** I HAD TO DEAL WITH. I asked why they payed everything but ****** ,their reply I DONT KNOW! WTH!!??

Ms. **** we show that your loan closed on 3/3/21 with your financial institution and was boarded at Midwest Loan Services on 3/11/21. We were first due to pay your insurance on April 2022 per the initial escrow disclosure form from your closing that was sent to us. On 4/21/21 we received a **** for an additional $250.00 to be paid on the policy which we paid that day to ********* Insurance.As for your complaint on the person that came to your home, we strongly suggest that you reach out to that company to list your complaint of their behavior in your home as they are not associated with us.Thank you.

That dont change the **** that when I asked ,when I called midwest loans why all but that amount was paid and not in full the answer was I DONT KNOW. Also how strange that you reply to BBB customer reviews faster than to you actual customers emails about things that need to be addressed. Takes a month and several emails before I hear anything, but leave a bad review and YOUR RIGHT ON IT ARENT YOU? Let's see how long it take for my new insurance agent to get a reply. I bet I'll be on the phone,on hold for half the day.