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Find a Location

Hastings Mutual Insurance Company has 1 locations, listed below.

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    Business ProfileforHastings Mutual Insurance Company

    Insurance Companies
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    7 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/22/2018

    Years in Business: 139

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Hastings Mutual Insurance Company provides commercial, personal, and farm insurance in six states (IA, IN, IL, MI, OH, WI). We work with independent insurance agents, policyholders, and the general public for customized insurance coverage

     

    Hastings Mutual Insurance Company states they offer an insurance company

    Products & Services

    This Company offers Insurance Companies

    Business Details

    Location of This Business
    404 E Woodlawn Ave, Hastings, MI 49058-1005
    BBB File Opened:
    7/22/1993
    Years in Business:
    139
    Business Started:
    4/1/1885
    Business Incorporated:
    12/14/2004
    Accredited Since:
    7/22/2018
    Type of Entity:
    Corporation
    Contact Information

    Principal

    • Mr. Joseph Babiak Jr., President/CEO

    Customer Contact

    • Mr. Joseph Babiak Jr., President/CEO
    • Mr. Michael Puerner, Legal Officer
    • Mr. Richard Swain, Marketing Officer
    • Ms. Renee Beauford, Senior Vice President
    • Ms. Kristy Dombkowski, Controller
    • Mr. Jay DePasquale, Chief Underwriting Officer
    • Mr. Mike Kinnary, CFO
    • Mr. Eshwar Pastapur, Chief Information Officer
    • Mr. Tim Mann, Vice President
    Additional Contact Information

    Fax Numbers

    • (269) 945-4095
      Primary Fax

    Customer Complaints

    9 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/09/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    Paid bill by phone for car insurance of ****** , on 1-17-2024 information was taken by customer service rep. ***** She completed the transaction with a confirmation number, so I assumed the payment was complete.On checking my bank account the charge was ****** I didn't know why the overcharge of 2.00?.So the end of January I received a threat of cancellation on insurance and later a bill of ******. for late charges.I contacted Hastings Mutual about this issue and they admitted to the 2.00 overcharge and in turn eliminated the total payment completely without my knowledge . After over 30 some years with this company they expressed no concern for their mistake. Please get their attention especially CSR **** This has now become a financial hardship on me.Thank you ******************* *****
    Read More

    Customer Reviews

    6 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Penny P

    1 star

    12/03/2023

    Cancelled my insurance with them and waiting for half month of reimbursement. It has been a month and still have not received the monies.

    Hastings Mutual Insurance Company Response

    12/04/2023

    Hi *****, Thank you for bringing this issue to our attention. Can you please email your policy number to us at [email protected] for further research?

    Local BBB

    BBB in Western Michigan

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