ComplaintsforTrevor Merren Auto, Inc.
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Complaint Details
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Initial Complaint
07/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a vehicle at the Ionia location in February 2022, within 30 days of purchase I returned the vehicle for an alignment and also expressed concern about a rocking sound in the motor. After receiving the vehicle back the alignment has been made but they told me the rocking sound was normal for the his type of motor. 5 Months down the road I get it checked at a mechanic shop and it be up spending $868 between parts and labor to fix the issue. I contacted the dealership to explain my frustration and they admitted to never even looking deeper into the issue when I brought it back within 30 days. They never pulled anything apart to see if something was wrong. Instead Im being told that every vehicle on their lot sounds the same. Now after getting the repair it needed it no longer has this noise. Ive been in contact with the dealership they of absolutely no help or remorse. I feel everyone should know how they run their business.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.