156 Customer Reviews
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Review from Samantha K
1 star04/10/2024
Currently 9:15 ET and their phone system is still off. So I cannot call to get an update on a prescription that was incorrectly put through almost 1 week ago. I was told yesterday the issue would be fixed that same day. If you are going to be a reputable company please turn your phone system on after 9am ET. And any update on my issue being resolved?
ADHD Online Response
04/11/2024
Hi ********, we apologize if you were not able to get through to our phone lines. Sometimes we do have a wait when multiple people are calling at the same time. If the hold time is too long, please always feel free to leave us a voicemail or request a callback and we'd be happy to reach back out to you.Review from Qiyam A
1 star04/05/2024
You made me pay for an assessment, only to force me to see a different provider in person, who will make me take in another evaluation and handle my case. So this whole service is a waste of money, where you shuffle people who need help, taking advantage of the ignorance of their treatment options, in addition to the nontransparent costs associated with doing business.Review from Austin C
1 star03/20/2024
This service has been terrible. It has been 2 weeks and I have spent $600 and was diagnosed with ADHD through them and have proof of an ADHD diagnosis from many years *** and I was even prescribed medication for this ADHD many years ago and they have still not gave me any medication at all. This whole process has been very troublesome and has made me very upset and frustrated and just overall sad and disappointed.ADHD Online Response
03/21/2024
***************, thank you for taking the time to leave us this review. Typically speaking, our providers are only able to prescribe to our patients if it is appropriate and safe to do so. Providers may request prior medical records to ensure we have all of our bases covered and can provide the most ethical care to our patients as possible. If you have any other questions, feel free to reach out to our office directly!Review from Trent B
1 star03/15/2024
Scam. Despite taking the assessment and receiving a diagnosis of "Attention-deficit hyperactivity disorder, predominantly inattentive type" the doctor I met with completely dismissed the assessment results and my responses, attempted to pin the adhd symptoms on my depression, and refused to provide any treatment.ADHD Online Response
03/18/2024
Hi *****, thank you for taking the time to let us know about your experience. Generally speaking, some instances may arise for a patient where seeing an in-person provider is the best option. If a provider makes this decision, it is only for the benefit and safety of the patient and the symptoms reported. If you have any further questions, please feel free to reach us at (888) 493-2343 so we can address your concerns directly, thank you!Review from Corey F
5 stars03/06/2024
I am on my second month of treatment and have a good experience. It's straight forward, you take the assessment, schedule and pay for your appointment, and then meet with your doctor. I have not had to deal with customer service, so I can not speak about their level of service. Lodico has answered every question I have had and even went into great detail on some thing I was curious about and wanted clarification on.Review from Connor O
1 star03/06/2024
horrible experience. This company needs to be formally investigated for medical malpractice and medical negligence. They are a fraudulent company that does not operate under the medical guidelines and will prescribe you medication and then stop responding. They have blocked my phone number and do not respond to any emails or requests. It is like trying to communicate with a child. DO NOT use this company whatever you do. They are a horrible medical provider and need to be sued with a class action lawsuit for medical negligence and gross negligence.ADHD Online Response
03/08/2024
We greatly appreciate the time you've taken to provide feedback. In accordance with HIPAA compliance regulations, we are unable to verify patient status. However, it's important to note that our organization maintains rigorous policies and expectations for all individuals within our care. Instances of system blockage typically arise due to instances of harassment or other forms of inappropriate conduct toward our staff.
Furthermore, our commitment to exceptional patient care extends to strict adherence to DEA rules and regulations. Regular audits of our providers ensure ongoing compliance with federal guidelines. Should you have any further inquiries or concerns, please feel free to contact our Chief Compliance Officer at [email protected].Review from Karson B
5 stars03/06/2024
ADHDonline was a life saver for me when I discovered their services two years ago. My life improved tremendously after being diagnosed and treated for ADHD which I’m truly grateful for. However I’m more grateful for Dr. Holliday and the way she has treated and continuously worked with me these past two years and is honestly the only reason I’m willing to keep paying more and more for appointments as they continue to get more expensive and becomes difficult for me to afford. Overall besides the price increase, I’m extremely happy and grateful for the services, support and treatment I’ve received through adhdonline.Review from Katy F
1 star03/05/2024
Total scam. The doctor wouldn’t listen, was very argumentative and didn’t help. What a waste of $400! Complete and total scam.ADHD Online Response
03/08/2024
Hi Katy, we are sorry to hear about this negative experience. If you have not already, please feel free to reach out to our support staff at (888) 493-2343 or by opening a chat on our website adhdonline.com and we would be happy to review this with you. Our hours of operation are M-F 9a-5p EST.Review from Tabitha M
1 star02/28/2024
They literally ignored every symptom. I specifically wrote I'm only currently anxious BECAUSE I'm failing school due to my symptoms and they dismissed me and diagnosed me with anxiety and depression. $180 for absolutely nothing. Apparently they're a known scam under a new name!Review from Tyler K
1 star02/19/2024
Worst group of doctors you will ever meet. Biggest waster of time and money ! Beware!ADHD Online Response
02/22/2024
Hi there, we are very interested in learning more about your experience to see how we can help. If you could, please reach out to our support staff at your earliest convenience at (888) 493-2343. Have a great day!
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