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Complaint Details
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Initial Complaint
04/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hired and paid Vinyl Sash to install a new, 4-Season Room around two years ago. The 4-Season room has leaked, at several different places, ever since installation. They send a worker out to repair, probably over six times now, and it's still LEAKING water on the plywood floor, which now may be growing "MOLD". We hear different excuses every time, and we still can't use the 4-Season room, which we paid over $30,000 for. Please help my wife ****** and I get our 4-Season room fixed.We are sad that we still can't use this 4-Season room for Birthday Party's and Holidays; couldn't use the last two Christmas 's and will miss using it this weekend for my wife ****** and Grandson ****** Birthday, April 8th, and another Easter.Business response
04/10/2023
Vinyl Sash made arrangements for ********************** to go and look at problem on 04/07/23 and temporary repairs were completed.
The problem is very unusual and involves an upper deck system above our patio room.
We will be back to ************** before end of week.
Will let you know when completed. Have to order some materials.
***********************
Business response
04/11/2023
*****************************
******************************************
******,**.48430
New rubber roof installed this morning including the wrapping of posts going up to existing deck. This should take care of problem. We will continue to watch as we go forward. The cost of this project was $1700.00 of which Vinyl Sash covered completely.
***********************
Initial Complaint
07/02/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My daughter has a home on the next street over from me. **** **** had Vinyl Sash windows installed throughout the home. **** is no longer with us. I have been helping my daughter obtain replacement parts for a broken window, for over three months. I can install the parts myself, but the problem arises in getting the needed parts. **** keeps telling me that he cannot get the parts I need (2x -2440 26" sash spring weights and three round security locking pins). To complicate matters he is only available from 7-9:00 am as he is the repairman, no one else in the office can help me get my daughters parts. So much for their lifetime warranty. Do they have a corporate office I can contact? Is there anything you can do before fall and winter? I am a USMC Veteran.Business response
07/11/2021
This problem was taken care of on 07/06/21.
service was performed and *** paid for service
Customer response
07/13/2021
I was in business for over 30 years and service parts were a priority for me. that ment a customer was in dire need of the part to get their car moving again. It should not take that long to get a part!!1 Job completed Thanks.
Regards,
*** ******
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Contact Information
5433 Fenton Rd
Grand Blanc, MI 48507-4022
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.