Customer ReviewsforHome Zone Improvements LLC

Over 6 years my wife and I have had Homezone come out twice to put in windows. Both experiences were fantastic. From the salesman, to the window measure, to the installation, we couldn't be happier. While windows aren't cheap, the quality is fantastic and we couldn't really expect better. Homezone will definitely get our call again when it's time to do the other windows in the house.

Great team of people that goes above and beyond. Windows are beautiful and the triple pane is far better than any double pane window

No stars. I had to leave one to post, not worth even one star. Absolutely the WORST company we have dealt with. It has been an unprofessional nightmare. DO NOT HIRE. A shower install started over a year ago. Still leaking at shower head and behind in the inside wall, wall buckles when hot water hits it, corner shelf was placed on the wrong side that we wanted it placed. Horrible customer service and installers do not know what they are doing. We had a shower stall installed by one worker, it was done so incorrectly, company had to tear out and redo, and it is still wrong.

The insurance adjuster came out to our home and was dumbfounded that anyone would have thought that $2,500 was a reasonable offer, we settled with insurance for $13,000 and we have had no contact from Homezone since we said we wanted to move forward with an insurance claim. I would not recommend Homezone to a single soul. I think their customer service is absolutely awful and the fact that we never received as much as a sincere apology blows my mind. They have even continued to send auto-mated emails and letters asking for reviews and referrals. I have never worked with a company as unprofessional as Homezone and I hope that no one else falls victim to their claims of excellent customer service. We went with ********************** to have our roof replaced even though their price was higher than other companies because the employee who came to our home to do our quote was very nice, he was professional and seemed to be well educated on the product. He showed us that they were licensed and insured, which was obviously important to us. When we asked if all the work was done by in-house employees, he confidently told us yes, we have come to find out that all of the roofing work is subcontracted which if we knew to begin with, we would not have used them. To wrap it up, Homezone started our roof on February 7, 2023, by February 9, 2023, we had a flooded kitchen, crawlspace, and sunroom with not even as much as an apology before offering an amount that was truly a slap in the face at negotiations and the only thing that was consistent throughout the entire process was their unprofessionalism. I would not recommend Homezone to anyone. Today is April 16, 2023, and I am still dealing with the mess that Homezone created. If you only take one thing from this review, DO NOT USE HOMEZONE FOR YOUR NEXT HOME PROJECT! my entire review won't fit here, but is on ******* yelp, and their *********

I had windows in my old farmhouse replaced by Homezone in December, I am astonished at how gorgeous the windows are, and how much warmer my house is now. The office staff was so helpful & patient as well as the install crew. I couldnt have asked for a better experience.

This company should be shut down. They are irresponsible and unprofessional.We ordered a roof, windows, and siding/gutters in April of 2021.The job is still incomplete and has been done wrong in several instances. Siding needs to be removed and replaced.The contractors don't show up constantly or regularly.We've cancelled family parties because our home has been a major construction site for weeks and weeks.The owner has been vague and not interested in making his company's reputation *******. He lies to us and excuses his workers poor ethic. We ordered in April so that our siding would be completed way before winter so that the temperatures wouldn't negatively impact the job.This company didn't even have enough supplies to do our job and only disclosed this once they had started the work. One worker even left early to scrap old siding so that he could generate money to purchase more supplies for our job. Workers will show up at 9 am and leave between 11 and 1 pm This has been a nightmare and I wish I'd never hired this company. Our job is very expensive. It is not worth it at all. There is not way this job should be going into Thanksgiving when we ordered in April.