Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Family Plumbing Heating & Air Conditioning has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Family Plumbing Heating & Air Conditioning

      519 W 2nd St Gaylord, MI 49735-1730

    • Family Plumbing Heating & Air Conditioning

      1349 Mackinaw Ave Cheboygan, MI 49721-7833

    • Family Plumbing Heating & Air Conditioning

      4936 E Bear River Rd Boyne Falls, MI 49713-9309

    Customer ReviewsforFamily Plumbing Heating & Air Conditioning

    Heating and Air Conditioning
    Multi Location Business
    View Business profile
    View Business profile

    Star rating
    10 word minimum.

    You can use up to 2000 characters

    Provide Your Info to Leave a Review

    Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify that you are a customer.

    All fields are required.

    This is automatically determined using your first name and the first initial of your last name.
    How would you like to confirm your review?
    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    Verify your phone number

    Enter the 6 digit code sent to the phone number ending in undefined

    If you have not received a code within 2 minutes, you can re-send it.

    8 Customer Reviews

    Sort By
    • Date
    • Highest Rating
    • Lowest Rating
    • Review from Dean S

      5 stars

      06/08/2023

      hey respond very quickly to my request for a furnace and A/C install. James their HVAC tech inspected the job requirements and was able to give me a quote right away. Their office Manager was polite and friendly. They are also able to do the installation within my time frame I requested. A very pleasant experience.
    • Review from Edward S

      1 star

      09/08/2022

      BEWARE !This company overcharged me for installation of a hot water tank that I purchased from them, I agreed to the purchase price and installation that was quoted, ( $ 1,872.00. They charged me another $ 1,632.00 app. for the installation. I have contacted them numerous times about this extra charge, also asked for a statement on the brand and warranty, still have not received for our records. The work they performed should have not exceeded $ 300.00 according to other contractors quotes, only installed 1 pc, of 1 in, pipe (10 ft. + 2 pcs @ 24 in. + 1 fitting. I just purchased my home and new to this area, my wife and I are senior citizens, retired and on a fixed income. This extra charge has severely taxed our recourses.
    • Review from Donna J

      5 stars

      01/29/2022

      I can not say anything other than AMAZING!
      Excellent work & professional. Took the time to explain all aspects of my new Bosch heating system; which is complicated.
      They removed all debris and did an awesome job of cleaning up.
      This company went above and beyond for me when my older system failed.
      Thank you so very much! Ever grateful.
      ***********

      Family Plumbing Heating & Air Conditioning Response

      02/01/2022

      ***** it was truly an honor to be able to get you a systems that you can rely on and that will keep you warm during the cold Michigan winters.
    • Review from Donna S

      5 stars

      11/17/2021

      Technician Colin was on time, courteous, put booties on when entering, removed old kitchen faucet, replaced with new, checked for leaks, cleaned up, all in a timely fashion. Highly recommend Family Plumbing & Heating in Gaylord MI..
    • Review from Greg J

      5 stars

      10/21/2021

      Great professional service from my first contact ,Scott was very thorough in his estimate and final inspection. Ian's installation job of our new furnace was great in and out in a day job complete. Very satisfied
    • Review from Gary G

      5 stars

      07/12/2021

      We have been using Spray's Plumbing & Heating since 1992. We have always received prompt, courteous service and fair pricing..

      Family Plumbing Heating & Air Conditioning Response

      07/13/2021

      We appreciate your business and look forward to helping in the future.
    • Review from Jackie K

      5 stars

      07/08/2021

      Sprays Plumbing is well known in the Cheboygan area and highly regarded. I have called them at 8pm on a cold January night for emergency service on behalf of a client, recommended them to my family members, and had them take care of my own plumbing needs at a property nearby. I have found them to be prompt, professional and reasonable at all times and I would not hesitate to recommend them to anyone with confidence.

      Family Plumbing Heating & Air Conditioning Response

      07/09/2021

      Thank you for your business. We appreciate great clients and look forward to help if we can in the future.
    • Review from Kathleen J

      1 star

      06/30/2021

      DON'T EVER USE THIS COMPANY! They lie about hours & charge outrageous amounts of $. When you try to communicate with the owner, to pay the bill, she says she can charge whatever she wants & tells you she is going to have the local sheriff arrest you. They are dishonest & morally corrupt.

      Family Plumbing Heating & Air Conditioning Response

      07/06/2021

      We have been a hometown business since 1985 with little complaints. We have many, many happy seasonal clients. We did serviced this cottage a few times. Ms. ******* has a history of only paying her prior bill when she wanted something else done in the home. She had drainage issues from the run-off of the road. Our technician told her and her husband, there could be nothing done until the water was gone from under the home. She called multiple times stating the water was gone, when in fact each time we went out, there was standing water in the crawl space. She was charged for each trip and did not have a complaint with the service until she had another issue and was asked to make a payment, a month or so later. We attempted to reach out and resolve the issue, several times via mail & phone messages, without reply. After months of interest free statements, we began a small claims against Ms. *******. A judgment in our favor was issued after she failed to show up for the court proceedings. Ignoring the judgement for two years, interest and court fees had accumulated on her account. She did call months before the final hearing to curse at me, shout profanities and state she wasn't paying so stop sending her statements. Fast forward to a few days before the hearing, her "lawyer" and her also phoned the office to settle (after we already had the judgement), which ended with her calling the office manager bad names and threatening the company. She offered to pay a fourth of her bill, which was lower than the initial service call. She has never spoken to the owner of the business. The final court hearing was a discovery hearing. Which meant she either had to pay or give her information so we could collect from her via taxes or her job or she would be held in contempt of court (which could result in a warrant for her arrest). At no time did anyone tell her she would have the "local sheriff" arrest her. In the court proceedings she had threatened our business, called the manager several names again and yelled multiple profanities. The court personnel had to instruct her to "keep it professional" and "stop with the slanderous remarks". She did say in her parting comments, because she had more money than "us", she would ruin us and never stop. Ms. ******* did end up paying her bill, court fees and all, with the lovely added, "I hope you choke on it". I'll let her review speak for herself.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.