Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Need to have them come out and do a inspection for the city. They installed a a.c. unit. They keep lying about showing up to do inspection. I had to take a week off work for this. They showed up two of the times to leave a note that I was not home when I was waiting by the door, even ran after their car trying to wave them down. When I call to complain and ask them to come back they refuse to return calls, make excuses, and lie about responding or people not being in when I just spoke to them minutes before. I will get in trouble w the city if they don't correct this
Business response
03/25/2024
Good ******************************************* had installed an air conditioning system, and as part of the job is getting an electrical and mechanical permit for the work, which we have done. when the job is complete our office calls the customer and sets a time for the city inspector/inspectors to come out and approve the installation, our office had done. Turns out that the electrical inspector had made it out and approved the work, the mechanical inspector was not able to gain access to the residence to complete the inspection which was planned for the same day ,evidently nobody was home to let him in to look. our company has tried to get the reinspection scheduled with no prevail, we sent a certified letter that came back because nobody was home to receive such letter. Our office had made several attempt to get in touch with the homeowner, including this morning and I personally tried this afternoon, left a message, no response as of yet 4:27 p.m.
Initial Complaint
10/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Was told inducer for my furnace cost $500 installed. After it was installed I was charged $540. When I told manager of service department he told me $500 and this cost helped me determine if I wanted to go with this company, he told me he would send a technician to remove the part if I didn't want it. I left a check for $500 not knowing about the increase in price. Someone else was there to let him in to work on furnace. I owe the $40. The company is dishonest. I don't believe I should have to pay the extra $40.Customer response
10/07/2023
The original inducer motor they wanted to install in my furnace (that was $500) had a crack in it and the service man didn't seem 100% positive the seal would work (it will probably work he said) and wanted to install it anyway to see. We insisted on one without a crack and they had to pick one up from a neighboring city (*****).
Thak you
Business response
10/13/2023
Our Company tries very hard to provide great communication and service to each and every customer, we will use this instance to refine our procedure on quotation of repair parts in the near futureBusiness response
10/13/2023
I have spoken with **************** about the misunderstanding of price of her replacement part and waived the balance of *****
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
5 total complaints in the last 3 years.
4 complaints closed in the last 12 months.