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Business Profile

Roofing Contractors

Paramount Home Improvements

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/02/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid deposit for widow install windows never received. Company sent me a noncashable refund check almost a year later

    Business Response

    Date: 10/03/2023

    Thanks for sending me the customers concerns

    windows were ordered in a timely fashion but as we all know, supply chains have continued to cause delays

    even though we are entitled to fulfill the contract we have elected to refund her down payment and will be sending a check out this week

    we did offer ************* a substantial discount she refused the offer so a replacement check will be sent

     

    Thank you

    ***********************;

    Business Response

    Date: 10/14/2023

    Thanks you for notifying me. We sent a refund check to the customer even though we were not required to do so by law. Please discard this complaint as it was not warranted

    ***********************

    pres;

    Customer Answer

    Date: 11/07/2023

    They did send me a refund check that was no good when I tried to cash it. When I called them after going to the bank to cash the check, I was told I was harassing them. I called back a week later and the person I spoke with issued me another check which I was able to cash a little over a week ago. 

Paramount Home Improvements is NOT a BBB Accredited Business.

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