Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They did send me a refund check that was no good when I tried to cash it. When I called them after going to the bank to cash the check, I was told I was harassing them. I called back a week later and the person I spoke with issued me another check which I was able to cash a little over a week ago. 

  Business Response

  Date: 10/03/2023

  Thanks for sending me the customers concerns

  windows were ordered in a timely fashion but as we all know, supply chains have continued to cause delays

  even though we are entitled to fulfill the contract we have elected to refund her down payment and will be sending a check out this week

  we did offer ************* a substantial discount she refused the offer so a replacement check will be sent

   

  Thank you

  ***********************;

  Business Response

  Date: 10/14/2023

  Thanks you for notifying me. We sent a refund check to the customer even though we were not required to do so by law. Please discard this complaint as it was not warranted

  ***********************

  pres;

• Initial Complaint

  Date:11/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased an entire house of Windows last October 2021 and a new front door with panel. We first had ******** come and give us a quote and they had a similar cost but they could not get us installed until July 2022 so we went with Paramount Home Improvements. The sales rep promised installation by Christmas 2021 but after several attempts to get a status update we finally got word that because of Covid the install would be pushed back. It was strange that ******** was up front on this but not our sales rep. I believe they knew this and used early install to get a sale. The most disappointing aspect of this whole experience is the lack of return calls and feedback for months.So we got the windows install on Saturday, April 9, 2022. The installers were nice and did a great job. There were there all day Friday and half day on Saturday.We do have some issues with a few of the windows which we called the *****, ** office and told a couple months ago. *** (office) came and looked them and blew it off as that is how they are. You don't want it too loose. The one window in our bedroom lost a s**** and we have to keep a cup in it so it doesn't fall. We have a couple windows that are very hard to open, several that don't open as far as others. In fact, we use to have a window A/C unit but had to return it because the window would not open far enough. A window in our living room won't lock. If we had bought cheap windows then I would expect these issues but we paid around $11k and still have faulty windows.Additionally, **************** offers a rebate for new windows. I submitted the paperwork and they said the pink invoice isn't detailed enough. ICF is the company that processes. Since the above was written 8/26 we have called two more times with no response.11/4/22 The above complaint was closed after the company promised a resolution. They have not reached out. We have called them several times.

  Business Response

  Date: 11/12/2022

  Thanks for sending the customers concerns.

  I will have my service man contact them and set up an appointment to inspect and do any service that is required

  Unfortunately we are behind schedule due to lack of workers but we are getting caught up with a new service person

  Respectfully sent

   

  ***********************