Complaints

This profile includes complaints for Detroit Axle's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Detroit Axle

  2000 W Eight Mile Ferndale, MI 48220

• 

  Detroit Axle

  20446 West Warren Detroit, MI 48228

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 24, 2025, I purchased front and rear rotors with accompanying front and rear brake pads through ****. The rear rotors fit perfectly but the front rotors would not, giving off high screeching noises and a loud clunking noise when I applied the brakes. After an examination of the rotors it was found that the front rotors were slightly larger than the old rotors they replaced, causing scraping and grinding.I called Detroit Axle about the problem and they said they wanted a statement from the mechanic who installed them. That didn't happen but we agreed that they (Detroit Axle) would send me a return postage label so I could return them. I returned the rotors, even paying a little extra for special packaging so no scratch damage would occur. After they acknowledged receiving the rotors back, I then received a text that my order was closed with no further explanation and no mention of a refund. I only wanted a refund for the rotors; everything else was installed. When I tried to inform ****, they said the same thing, Order Closed with no further explanation. It seems to me that I should have received a refund for the two front rotors (approximately $60). The only recourse left to me is to file a complaint against Detroit Axle and perhaps **** as well since they both guarantee the parts to fit.

• Initial Complaint

  Date:07/13/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered my parts on July 7th they took my money and they promised me my parts by the 11th wich is two days after there 2 day delivery and i still have not received my parts and it is now the 12th. They have hung up on me multiple times and have refused to refund me my money or send me my parts. They told me that a manager would call me and i have not received a phone call or anything from the company. They make me sick. How are they allowed to stay in business. By robbing people blind. It truly doesn't make sense to me.

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a brake kit on **** from Detroit Axle after receiving kit I contacted Detroit Axle about a fitting issue, front pads didnt match contact surface on the rotor, sales representative assured me that I had the correct rotors. I painted rotors and installed them after weather conditions improved here in *******, a few weeks later. After installing, I did an inspection and found rotors was not correct. I contacted sales again at Detroit Axle and was again told that I had the correct rotors. Only after a disagreement and a picture to them and a **************************************************************************** and since they were installed they would not warranty rotors for replacement, I feel that there is a safety factor involved and they should have been more willing to work with me. I then tried to file a complaint with ****, they were not willing to work with me because I had contact Detroit Axle before contacting **** however Detroit Axle assured me over and over that I had the correct parts?

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a power steering pump off ***********, the vendor was Detroit axle. Once I had the part put on, I had to take it back the next day and was told the part was bad. I contacted ******* who told me ( I have the recorded phone call) that I would receive a replacement within 6 days and that I would need to return the other with the label that came with the replacement. Detroit axle then responded and asked for pictures but the part was still on my car and they then said I would have to return it first, so I went to ******** purchased a new one that worked I might add and took the other back to *******. Now the mechanic left the old reservoir attached to there part and I didn't know how to get it off, and the cashier said it was fine and I received a invoice which shows the date of the return within their time frame. Now there saying it's not there part, my guess is because it has the reservoir and I failed to return it during there time frame which is untrue and I can show that. These scammers have refused to return my money. They have there part and I want my money. I should have read the reviews first before purchasing, I see I'm not the first ****** they have done this too and probably won't be the last

  Customer Answer

  Date: 06/25/2025

  ******* has agreed to refund my money. They could see all communication between both of us and that I was within the warranty time frame and apologized several times during the call. I'm made whole so I with draw my request 

  Customer Answer

  Date: 06/26/2025

  Yes ******* has issued a refund and my account has been credited. I'm made whole and no longer wish to proceed.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed the left front axel for my jeep my son ordered it from Detroit axel on April 5. When we tried to put it in it was the wrong part and it was broken we returned Both axel's to Detroit Axel. They told me they can find the bad axel but cannot find the good one and therefore can't refund me for the good axel they cannot find. They also charged a restocking fee for the bad axel. Now if the axel is broken how can it be restocked. I have been calling them sense 5/23/2025 to get it refunded and always get the same answer "we can't find the axel". I have the receipt from sending both parts back and am still waiting on a refund of $100.00. This is the worst case of customer service I have ever encountered all over $100.00. Which should have been refunded without me having to call them back to begin with, but no in order to get a refund you have to call them.I have spoken to multiple individuals in their customer service department with no resolve I went so far as to ask for a manager call back which has not happened either. This is just a company trying to take advantage of their customers! Therefore I believe they owe me for the Axel they lost as well as the restocking fee.

  Business Response

  Date: 07/15/2025

  We appreciate the customer for bringing this to our attention and apologize for any inconvenience. The customer has been in contact with our team, and we have clarified that only 1 item out of 2 was returned. However, as an exception, we would like to offer a full refund for this order. Please allow some time for the refund to be processed. Detroit Axle considers this case closed.
  

  Customer Answer

  Date: 07/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like to however leave this case open until they have processed the refund so I do not have to open another case if they do not do as promised.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a cv axel for my car on 1/31/2025 and it was the wrong one. Order number *******. I sent it back on 2/6/2025 tracking number ************. I called once a week for a month for them to tell me it hasnt been inspected so they could not refund me. I also told them I had to give them my new debit card number because the one I used to place my order got hacked and they stated they cant do that. They also stated they would send my refund to the old card and the bank would deposit it. Called the bank and they said they cant do that. So here its is June 20th 2025 never received a refund. Also my bank stated if I could get what they said in writing they would open a fraud case so when I did a chat online they told me to call the number. I thought maybe they would send a check or reach out but nothing.

  Business Response

  Date: 07/15/2025

  We appreciate the customer for bringing this to our attention and apologize for any inconvenience. The customer has been in contact with our team, and we have explained that we cannot process a refund using a different payment method. All refunds will be returned to the original payment method. As an alternative solution, we can offer the full amount as store credit. Please let us know if this is suitable for you so we can proceed. Detroit Axle considers this case resolved.
  

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 06/09/2025 at 6:37 PM CT (after Detroit Axle's business hours I believe). Shortly after, I realized I ordered parts from the wrong store. I called Detroit Axle as soon as they opened the next day two minutes after they opened (7:02 AM). I was assured by the customer service agent that the order was cancelled. I called again Thursday, 06/12 at 7:05 AM asking why the order processed and it was being shipped to my house. At one point in those two calls, I was assured it would show cancelled 48 hours later. In transit i made several contacts with Detroit Axle and i was told we had to wait for delivery. I left notes refusing the package for ***** where now the package is stuck in ******, IL FexEx facility. I have several messages with Detroit Axle saying they will honor the refund but shipping fees may apply. I refused this due to the fact that I tried honestly to get the cancellation in as early as possible to avoid the process moving forward. They have agreed to a full refund after they receive and can ensure the parts are not damaged. I made clear that I am not seeking an exchange as stated in the ******** this point, I am stuck with Detroit Axle saying they will refund once they receive the package and ***** is saying the shipper must contact them to receive the package back. It feels like Detroit Axle is holding my $164.98 hostage.

  Business Response

  Date: 07/15/2025

  We appreciate the customer for bringing this to our attention and apologize for any inconvenience. Upon further investigation of this order, it seems that ***** lost the package. Such cases require some time and a thorough investigation of your package. However, I can see that the customer has been in contact with us, and our team issued a full refund for this order on 07/02/25. We will ensure that this process is expedited in the future. Detroit Axle considers this case resolved.
  

• Initial Complaint

  Date:06/19/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased incorrect vehicle part on May 9th, 2025. Realized The part that was missing ABS sensor, Came as a set with lower ball joints. When I reached out to get the return shipping label. Took over a Week to reach back out to me just with the label attached nothing else. Then when they received the parts they said I only sent back half the order, I sent back the complete original order, Now calling me a Liar. Anyone would be upset knowing they sent back the correct package and the business is calling you a liar. They Never notified me of any missing products on their end, Never told me I would be receiving a partial refund. Every time you call the ************ number they have you on hold of an extensive amount of time, Pick up the phone and hang up. It's extremely difficult to get a hold of ANY rep. *** sure why they put in applications to places they DON'T want to work at. Very disappointed that i'm being robbed by a business. I did everything right on my end, It's only right they do the same.

  Business Response

  Date: 07/15/2025

  We appreciate the customer for notifying us of this issue and apologize for any inconvenience caused. We aim to rectify the negative experience. The team received only half of the package, but rest assured, we will process a full refund for this order. Please allow some time for the refund to be reflected. Detroit Axle considers this case closed.
  

  Customer Answer

  Date: 07/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I'll be waiting for the refund for the part I DID return. 
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 12th 2025 - I placed an order for a brake kit totally $196 and some change. Their website says on the top fast 2 day shipping on the top of the site. I am located in the same state as DA. ***************. I was provided a tracking number finally on the 16th and all it still says is label created. It is now the 19th, still no parts. I have missed countless life events due to a non drivable vehicle. Dont advertise something you cannot and are not fulfilling. Complete shame. Not happy. Stay away l!

  Business Response

  Date: 07/15/2025

  We appreciate the customer for bringing this to our attention and apologize for any inconvenience. Upon further review, the customer's order was delayed because we had to ship it from *******, *****. We sincerely apologize that our Detroit facility could not fulfill your order, and as compensation, we would like to offer you a 10% discount on your future order with us. Please note that we are continuously working to improve our service and operations, and such mistakes should not occur in the future. Detroit Axle considers this case closed.
  

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased two products from this business 4/24/2025 Two products that totaled ******. It was not advertised that products only fit 4 wheel drive and that specifications of the truck were put in the website and those parts would be compatible. We got the parts and found on 5/1/2025, the parts were not compatible. They were never in use or used. We contacted customer support on 5/1/2025 and the agent was told they were not a fit, and stated everything Detroit Axel sold is for 4 wheel vehicles only. Customer agent knew the parts were not a fit, knew they could not be in use or used sent a return label and stated return for a refund since we were in the window. I reached out back for refund status on 6/15/25 and the customer service agent stated I would not be getting a refund and the better part of it all is the parts were destroyed and tossed out. How does a business conduct that way? I was told to return products and now the property I bought was tossed out like that? Horrible way to conduct business and misleading.