ComplaintsforFinancial Education Services
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Complaint Details
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Initial Complaint
08/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I used FES for a while I never seen any change in my credit report I was promised theyd remove different things off my credit report it never happened I paid $89 a month thinking they would help me repair my credit but nothing ever happenedInitial Complaint
06/12/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I signed up for credit repair in May. The business was shut down by the *** literally 2 weeks later. I want a full refund of what I paid.Initial Complaint
06/05/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
In 2020 I started with this company and was excited because I thought I would be making good money. Turned out to be harder than they said. Nobody wants to join and nobody wants the services. I have never made it past agent. I just feel like I wasted my money that could have been used for something very important, like I thought this company was. Then they want you to scam people too.Initial Complaint
04/27/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
First let me begin by stating how manipulative this company is and how I am disappointed in myself for believing that I was a business owner. This goes into my first complaint; this company lies to its recruits and tells them that when you are starting with the company you are a business owner. This is False information. When you start with this company you are an independent contractor and they have full control over your business. Financial Education Services also known as *** is an **************** and Michigan state ( where the company is based) does not protect independent contractors from any discriminatory acts displayed by the company. Even if you are racially profiled, or someone shares lies about you to the corporate representatives who make decisions such as **** VP of Sales and *** VP of Operations they have every right to fire you. This is information that is not shared in the companies policies and procedures instead they have layers of rules vocalizing what you cant do instead of what they can do to you! Also they have a faster restoration process that they use for employees. This is why a lot of the customers are waiting years for results and their are so many more testimonies given my employees then their are customers unfortunately. I was an employee of this company for 5 years and I was suspended for an assumption based of of another leaders report which caused me my income. As a new mother to an infant less than a month old when all of this happened you can only imagine the stress this brought upon me and my family. At this point I know too many individuals who have given up their last to join this company including myself and to know that at any given moment for no legitimate reason this company can ****** all that youve worked hard for away was information worth sharing to others.Initial Complaint
10/25/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I signed up as an agent/customer with this company on 4/16/21. I wanted to use the service to repair my credit but have not used it at all. I am currently being charged a monthly subscription fee of $89.00 and have lost over $500 with this company. I have called this business and left multiple voicemails requesting to cancel my subscription and enrollment. The calls result in me being left on hold for ***** minutes to eventually receiving the voicemail; I have left multiple voice messages asking for a return call and have not received one. I have sent an email to *************************************** requesting cancelation and have not received a reply.Initial Complaint
05/25/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I became a FES Agent on 23 April 2021 in the amount of $288. This business was committed to provide videos & training needed to help other consumers with credit repair, establish trust/will, etc. I called at least 3x a week about the videos not working, and each representative said the videos were fine on their end, called ended. I never received any troubleshooting at all. This company was the only one I had this issue with. I never got beyond the new agent videos at all. I learned on 18 May 2021 that not one call I made was documented. This shows how much this company cared about my issues or my success. On 18 May 2021 a young lady was the one who informed me that no documentation was made. So I paid $288 for what?!! I was transferred three times when a young man told me I could get a refund for this program, and I would not have to fight for this. As of this day, it has not happened at all. I am very upset about this matter.Business response
05/26/2021
We are very sorry to hear about your experience with the company - will be issue a refund immediately. Sincerely, FESCustomer response
05/26/2021
[A default letter is provided here which indicates your rejection of the business's response.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 15502089, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:] I will update this response when the refund is actually placed back into my account with the debit card I used on 23rd April 2021. I also need to have the prompt time-frame of when I see the $288 posted back into my account. Thank you for both your prompt refund and reply.
Regards,
***** **** *****
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Customer Complaints Summary
8 total complaints in the last 3 years.
1 complaints closed in the last 12 months.